TURBOTAX CUSTOMER REVIEWS
TurboTax Live Basic Reviews
Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.
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Prior year tax prep
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Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Tony0425 from
Absolutely A Tremendous help
My expert Willa was an absolute life-saver.I thought,no way I could do this, 5 minutes in, she had me thinking that I knew what I was doing. She was ABSOLUTELY GREAT! Willa,THANK YOU,THANKYOU,THANKYOU!
Date published: 2021-03-02
Rated 4 out of 5 by
TheRealPapaDan from
Great way to do your taxes on the cheap
I've been using Turbo Tax for at least 20 years. This is the first time I was able to do an easy filing, but I had a little trouble with deductions. I was used to claiming mortgage interest and taxes in the past, but we paid off the house and sold another one, so we went with the standard deduction. TT kept asking me to review the mortgage interest deduction and wouldn't let me skip it. It turns out I had inadvertently, or ignorantly, however you want to look at it, clicked on the link to enter the mortgage information. Once I did that, I had to fill out all the fields, or I would not be able to advance. I just cleared everything and re-entered all the data again. I think the directions could have been more clear on that, for instance, "If you are claiming the Standard Deduction, there's no need to enter the mortgage information." Something like that. I think the version on the disk is more user-friendly, so I will do that again next year. This year, I bought a disk but my computer was too old and the disc was not compatible, so I had to request a refund from Intuit. I'm still waiting for a refund from Intuit on that. As usual, filing is easy-peasy and look at me. It's March 2 and I've done my taxes. Woohoo!!!
Date published: 2021-03-02
Rated 5 out of 5 by
Debra65 from
Turbo Tax
Easy to use, accurate, and helpful I enjoy using Turbo tax as it makes filing taxes easy
Date published: 2021-03-02
Rated 3 out of 5 by
Mr Brown from
It was so easy using Turbo Taxon line.
I was able to file my own taxes without a problem. It was very easy.
Date published: 2021-03-02
Rated 5 out of 5 by
pacleo from
nice e-service
a very detailed and convenient service, will use again
Date published: 2021-03-02
Rated 5 out of 5 by
Al Baker from
Better every year!
Completed in less than 4 hours...new record. Smooth sailing without any weird program issues. All smiles!
Date published: 2021-03-02
Rated 4 out of 5 by
Bellaroa from
Decent
This is the second year ive used turbotax and I like using it but when i needed help the few people i talked do didnt understand what i was asking so I had to figure it out on my own. But other than that they did try there best and I appreciate that. I plan on using turbo tax for a long time because of how easy it is to use.
Date published: 2021-03-02
Rated 4 out of 5 by
Chana1995 from
TurboTax is great except for 1 thing
I love TurboTax and use it every year. But this one time I was confused about a document that I received so I contacted the live chat bubble that was at the bottom of the page. I talked to a woman named Megan and she was great. A really good communicator and tried her best to help me figure out what to do together. She pulled up some additional links for me to read to figure this document out together. Anyway, she was amazing. But the issue I had was that I accidently clicked out of the tab of doing my taxes because I was trying to pull up an article she sent. So I had to log back in to TurboTax just to lose our whole conversation and information she provided. So no, I was not able to figure out how to use the document because our conversation was gone and TurboTax tried to get me to sign up for Deluxe to get another live helper.
Date published: 2021-03-02
Rated 5 out of 5 by
Desi18 from
Love Turbo Tax
It was so easy to file and turbotax asked all the right questions
Date published: 2021-03-02
Rated 5 out of 5 by
Kelsey5390 from
Turbo Tax is very user friendly
I received excellent guidance through live chat and all my questions were answered.
All TurboTax® Offerings Reviews - Page 966
Date published: 2021-03-02
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Tony0425 from
Absolutely A Tremendous help
My expert Willa was an absolute life-saver.I thought,no way I could do this, 5 minutes in, she had me thinking that I knew what I was doing. She was ABSOLUTELY GREAT! Willa,THANK YOU,THANKYOU,THANKYOU!
Date published: 2021-03-02
Rated 4 out of 5 by
TheRealPapaDan from
Great way to do your taxes on the cheap
I've been using Turbo Tax for at least 20 years. This is the first time I was able to do an easy filing, but I had a little trouble with deductions. I was used to claiming mortgage interest and taxes in the past, but we paid off the house and sold another one, so we went with the standard deduction. TT kept asking me to review the mortgage interest deduction and wouldn't let me skip it. It turns out I had inadvertently, or ignorantly, however you want to look at it, clicked on the link to enter the mortgage information. Once I did that, I had to fill out all the fields, or I would not be able to advance. I just cleared everything and re-entered all the data again. I think the directions could have been more clear on that, for instance, "If you are claiming the Standard Deduction, there's no need to enter the mortgage information." Something like that. I think the version on the disk is more user-friendly, so I will do that again next year. This year, I bought a disk but my computer was too old and the disc was not compatible, so I had to request a refund from Intuit. I'm still waiting for a refund from Intuit on that. As usual, filing is easy-peasy and look at me. It's March 2 and I've done my taxes. Woohoo!!!
Date published: 2021-03-02
Rated 5 out of 5 by
Debra65 from
Turbo Tax
Easy to use, accurate, and helpful I enjoy using Turbo tax as it makes filing taxes easy
Date published: 2021-03-02
Rated 3 out of 5 by
Mr Brown from
It was so easy using Turbo Taxon line.
I was able to file my own taxes without a problem. It was very easy.
Date published: 2021-03-02
Rated 5 out of 5 by
pacleo from
nice e-service
a very detailed and convenient service, will use again
Date published: 2021-03-02
Rated 5 out of 5 by
Al Baker from
Better every year!
Completed in less than 4 hours...new record. Smooth sailing without any weird program issues. All smiles!
Date published: 2021-03-02
Rated 4 out of 5 by
Bellaroa from
Decent
This is the second year ive used turbotax and I like using it but when i needed help the few people i talked do didnt understand what i was asking so I had to figure it out on my own. But other than that they did try there best and I appreciate that. I plan on using turbo tax for a long time because of how easy it is to use.
Date published: 2021-03-02
Rated 4 out of 5 by
Chana1995 from
TurboTax is great except for 1 thing
I love TurboTax and use it every year. But this one time I was confused about a document that I received so I contacted the live chat bubble that was at the bottom of the page. I talked to a woman named Megan and she was great. A really good communicator and tried her best to help me figure out what to do together. She pulled up some additional links for me to read to figure this document out together. Anyway, she was amazing. But the issue I had was that I accidently clicked out of the tab of doing my taxes because I was trying to pull up an article she sent. So I had to log back in to TurboTax just to lose our whole conversation and information she provided. So no, I was not able to figure out how to use the document because our conversation was gone and TurboTax tried to get me to sign up for Deluxe to get another live helper.
Date published: 2021-03-02
Rated 5 out of 5 by
Desi18 from
Love Turbo Tax
It was so easy to file and turbotax asked all the right questions
Date published: 2021-03-02
Rated 5 out of 5 by
Kelsey5390 from
Turbo Tax is very user friendly
I received excellent guidance through live chat and all my questions were answered.
All TurboTax® Offerings Reviews - Page 966
Date published: 2021-03-02