TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Absolutely A Tremendous help My expert Willa was an absolute life-saver.I thought,no way I could do this, 5 minutes in, she had me thinking that I knew what I was doing. She was ABSOLUTELY GREAT! Willa,THANK YOU,THANKYOU,THANKYOU!
Date published: 2021-03-02
Rated 4 out of 5 by from Great way to do your taxes on the cheap I've been using Turbo Tax for at least 20 years. This is the first time I was able to do an easy filing, but I had a little trouble with deductions. I was used to claiming mortgage interest and taxes in the past, but we paid off the house and sold another one, so we went with the standard deduction. TT kept asking me to review the mortgage interest deduction and wouldn't let me skip it. It turns out I had inadvertently, or ignorantly, however you want to look at it, clicked on the link to enter the mortgage information. Once I did that, I had to fill out all the fields, or I would not be able to advance. I just cleared everything and re-entered all the data again. I think the directions could have been more clear on that, for instance, "If you are claiming the Standard Deduction, there's no need to enter the mortgage information." Something like that. I think the version on the disk is more user-friendly, so I will do that again next year. This year, I bought a disk but my computer was too old and the disc was not compatible, so I had to request a refund from Intuit. I'm still waiting for a refund from Intuit on that. As usual, filing is easy-peasy and look at me. It's March 2 and I've done my taxes. Woohoo!!!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Easy to use, accurate, and helpful I enjoy using Turbo tax as it makes filing taxes easy
Date published: 2021-03-02
Rated 3 out of 5 by from It was so easy using Turbo Taxon line. I was able to file my own taxes without a problem. It was very easy.
Date published: 2021-03-02
Rated 5 out of 5 by from nice e-service a very detailed and convenient service, will use again
Date published: 2021-03-02
Rated 5 out of 5 by from Better every year! Completed in less than 4 hours...new record. Smooth sailing without any weird program issues. All smiles!
Date published: 2021-03-02
Rated 4 out of 5 by from Decent This is the second year ive used turbotax and I like using it but when i needed help the few people i talked do didnt understand what i was asking so I had to figure it out on my own. But other than that they did try there best and I appreciate that. I plan on using turbo tax for a long time because of how easy it is to use.
Date published: 2021-03-02
Rated 4 out of 5 by from TurboTax is great except for 1 thing I love TurboTax and use it every year. But this one time I was confused about a document that I received so I contacted the live chat bubble that was at the bottom of the page. I talked to a woman named Megan and she was great. A really good communicator and tried her best to help me figure out what to do together. She pulled up some additional links for me to read to figure this document out together. Anyway, she was amazing. But the issue I had was that I accidently clicked out of the tab of doing my taxes because I was trying to pull up an article she sent. So I had to log back in to TurboTax just to lose our whole conversation and information she provided. So no, I was not able to figure out how to use the document because our conversation was gone and TurboTax tried to get me to sign up for Deluxe to get another live helper.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbo Tax It was so easy to file and turbotax asked all the right questions
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is very user friendly I received excellent guidance through live chat and all my questions were answered.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 966
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Absolutely A Tremendous help My expert Willa was an absolute life-saver.I thought,no way I could do this, 5 minutes in, she had me thinking that I knew what I was doing. She was ABSOLUTELY GREAT! Willa,THANK YOU,THANKYOU,THANKYOU!
Date published: 2021-03-02
Rated 4 out of 5 by from Great way to do your taxes on the cheap I've been using Turbo Tax for at least 20 years. This is the first time I was able to do an easy filing, but I had a little trouble with deductions. I was used to claiming mortgage interest and taxes in the past, but we paid off the house and sold another one, so we went with the standard deduction. TT kept asking me to review the mortgage interest deduction and wouldn't let me skip it. It turns out I had inadvertently, or ignorantly, however you want to look at it, clicked on the link to enter the mortgage information. Once I did that, I had to fill out all the fields, or I would not be able to advance. I just cleared everything and re-entered all the data again. I think the directions could have been more clear on that, for instance, "If you are claiming the Standard Deduction, there's no need to enter the mortgage information." Something like that. I think the version on the disk is more user-friendly, so I will do that again next year. This year, I bought a disk but my computer was too old and the disc was not compatible, so I had to request a refund from Intuit. I'm still waiting for a refund from Intuit on that. As usual, filing is easy-peasy and look at me. It's March 2 and I've done my taxes. Woohoo!!!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Easy to use, accurate, and helpful I enjoy using Turbo tax as it makes filing taxes easy
Date published: 2021-03-02
Rated 3 out of 5 by from It was so easy using Turbo Taxon line. I was able to file my own taxes without a problem. It was very easy.
Date published: 2021-03-02
Rated 5 out of 5 by from nice e-service a very detailed and convenient service, will use again
Date published: 2021-03-02
Rated 5 out of 5 by from Better every year! Completed in less than 4 hours...new record. Smooth sailing without any weird program issues. All smiles!
Date published: 2021-03-02
Rated 4 out of 5 by from Decent This is the second year ive used turbotax and I like using it but when i needed help the few people i talked do didnt understand what i was asking so I had to figure it out on my own. But other than that they did try there best and I appreciate that. I plan on using turbo tax for a long time because of how easy it is to use.
Date published: 2021-03-02
Rated 4 out of 5 by from TurboTax is great except for 1 thing I love TurboTax and use it every year. But this one time I was confused about a document that I received so I contacted the live chat bubble that was at the bottom of the page. I talked to a woman named Megan and she was great. A really good communicator and tried her best to help me figure out what to do together. She pulled up some additional links for me to read to figure this document out together. Anyway, she was amazing. But the issue I had was that I accidently clicked out of the tab of doing my taxes because I was trying to pull up an article she sent. So I had to log back in to TurboTax just to lose our whole conversation and information she provided. So no, I was not able to figure out how to use the document because our conversation was gone and TurboTax tried to get me to sign up for Deluxe to get another live helper.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbo Tax It was so easy to file and turbotax asked all the right questions
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is very user friendly I received excellent guidance through live chat and all my questions were answered.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 966