TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from decent i mean what can i say its decent and it gets the job done
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes doing taxes easy We have been filing our taxes through Turbo Tax for about 5 years not and we have never had any problems. Turbo Tax keeps it simple and easy to file your taxes.
Date published: 2023-04-18
Rated 1 out of 5 by from What a Joke I have used Turbo Tax (TT) for 15+ years and never had a problem until this year. I have spent 2 days, hours each day trying to resolve an issue related to Form 8915F. No matter what I do and even after startng the whole return over TT continues to populate this form. The work around to resolve on the blog encourages to select fradulent choices by selecting yes to get around the form. TT message says fix to happen is March 24, 2023. Well that never happened. Need proof, google TT form 8915 F and see how many websites pop up related to this issue. Spending $ 50.00 on your product that does not work correct is not acceptable.Im not usually one to write a review but this has to be addressed and a refund should be issued. TT answer to this issue is to file an extension. Are you (Turbo Tax) going to pay for the fee of extending? That is what you are setting the consumer up for. Days and Hours spent on this. What a joke this has turned into. Feel free to contact me TT and explain why I need to extend, please!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Easy to Use I've been using Turbo Tax for years and have never had a problem. I like the easy assistance..
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax is way too confusing and expensive I have never had any issue doing my taxes with turbotax before. In fact, I enjoyed it. This year was awful. It was so needlessly complicated and I couldn't get any help. I had to seek out the answers to my questions elsewhere online. And I was forced to pay $169 to file. Why is it mandatory to file, practically necessary to use a service like turbotax because of how needlessly complicated it is, and then you have to pay $200 on top of that? Next year I will be seeking out a tax professional and not use turbotax.
Date published: 2023-04-18
Rated 5 out of 5 by from The Live Representative I had difficulties with getting through the last stages of the returns. I really didn't want to type out my issues so I had someone call. The agent was really polite and she was so helpful. Thank you Desiree for being so patient with me.
Date published: 2023-04-18
Rated 5 out of 5 by from Good Stuff Good stuff.........................................
Date published: 2023-04-18
Rated 3 out of 5 by from Good with one huge flaw Overall the experience is good and mostly goes quickly, but it's unbelievable at this point that TurboTax won't connect to QuickBooks Online, another Intuit product using the same user accounts. I'm self-employed so my taxes are complicated, with lots of 1099s and expense categories to enter. The time I spend making sure things are categorized correctly in QB seems to be for nothing since I have to re-enter everything manually anyway and re-categorize expenses differently for TurboTax. So even with all my data organized ahead of time, it took nearly 6 hours to get through my taxes when you would think surely it can pull the information you've already entered in Intuit's own product. In 2023 I find this really kind of inexcusable and see little reason to use TurboTax over any other software. Next year I may look for a cheaper option if this is still the case.
Date published: 2023-04-18
Rated 5 out of 5 by from Great services It’s quick and effective, easy explanations on how to file when your self filing
Date published: 2023-04-18
Rated 5 out of 5 by from Fast and easy Very simple UI made it easy to enter all tax information correctly and quickly. Lots of help and clarifying information to prevent confusion.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 963
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from decent i mean what can i say its decent and it gets the job done
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes doing taxes easy We have been filing our taxes through Turbo Tax for about 5 years not and we have never had any problems. Turbo Tax keeps it simple and easy to file your taxes.
Date published: 2023-04-18
Rated 1 out of 5 by from What a Joke I have used Turbo Tax (TT) for 15+ years and never had a problem until this year. I have spent 2 days, hours each day trying to resolve an issue related to Form 8915F. No matter what I do and even after startng the whole return over TT continues to populate this form. The work around to resolve on the blog encourages to select fradulent choices by selecting yes to get around the form. TT message says fix to happen is March 24, 2023. Well that never happened. Need proof, google TT form 8915 F and see how many websites pop up related to this issue. Spending $ 50.00 on your product that does not work correct is not acceptable.Im not usually one to write a review but this has to be addressed and a refund should be issued. TT answer to this issue is to file an extension. Are you (Turbo Tax) going to pay for the fee of extending? That is what you are setting the consumer up for. Days and Hours spent on this. What a joke this has turned into. Feel free to contact me TT and explain why I need to extend, please!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Easy to Use I've been using Turbo Tax for years and have never had a problem. I like the easy assistance..
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax is way too confusing and expensive I have never had any issue doing my taxes with turbotax before. In fact, I enjoyed it. This year was awful. It was so needlessly complicated and I couldn't get any help. I had to seek out the answers to my questions elsewhere online. And I was forced to pay $169 to file. Why is it mandatory to file, practically necessary to use a service like turbotax because of how needlessly complicated it is, and then you have to pay $200 on top of that? Next year I will be seeking out a tax professional and not use turbotax.
Date published: 2023-04-18
Rated 5 out of 5 by from The Live Representative I had difficulties with getting through the last stages of the returns. I really didn't want to type out my issues so I had someone call. The agent was really polite and she was so helpful. Thank you Desiree for being so patient with me.
Date published: 2023-04-18
Rated 5 out of 5 by from Good Stuff Good stuff.........................................
Date published: 2023-04-18
Rated 3 out of 5 by from Good with one huge flaw Overall the experience is good and mostly goes quickly, but it's unbelievable at this point that TurboTax won't connect to QuickBooks Online, another Intuit product using the same user accounts. I'm self-employed so my taxes are complicated, with lots of 1099s and expense categories to enter. The time I spend making sure things are categorized correctly in QB seems to be for nothing since I have to re-enter everything manually anyway and re-categorize expenses differently for TurboTax. So even with all my data organized ahead of time, it took nearly 6 hours to get through my taxes when you would think surely it can pull the information you've already entered in Intuit's own product. In 2023 I find this really kind of inexcusable and see little reason to use TurboTax over any other software. Next year I may look for a cheaper option if this is still the case.
Date published: 2023-04-18
Rated 5 out of 5 by from Great services It’s quick and effective, easy explanations on how to file when your self filing
Date published: 2023-04-18
Rated 5 out of 5 by from Fast and easy Very simple UI made it easy to enter all tax information correctly and quickly. Lots of help and clarifying information to prevent confusion.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 963