TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from Turbo tax safe my life I like how Turbo Tax walks you through everything, and explains things for you. Its simple and easy to understand.
Date published: 2021-02-23
Rated 2 out of 5 by from Issue with mortgage insurance deduction I am a long time customer of turbotax. Never had any issues in the past. This year when I completed my return I entered my information from my 1098 form for my mortgage interest expense. Something did not seem correct but I kept working on it and when I got done it still didn't seem that my tax liabilty was correct. I realized that this deduction was not being included in my itemized deductions as it should. I went back and edited it multiple times but it still would not work. Finally I reached out and after about 15 mins of chatting back and forth I finally was told I would get a call from a representative in 22 mins. I did receive the call and we spent about 15 mins on the phone and the representative went through several things and ultimately suggested I delete the 1098 information and start over. This was something that had carried over from prior years and I never thought to delete. Once deleted I nput the information from scratch and then it worked and was added to my itemized deductions. So ultimately with the help of the representative I was able to get the issue resolved but probably wasted more than 2 hours trying to get it resolved. Certainly don't feel I got my value out of what I paid last year. I have used other on-line tax prep tools but hadn't switched as all my info for my personal return was in turbotax but after this experience I believe I will switch to one of the others now as it was super frustrating.
Date published: 2021-02-23
Rated 5 out of 5 by from turbotax is awesome i was impressed with the stock trading updates. saved me lots of time
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax makes filing taxes easy and satisfying I've used TurboTax for many years running, and I am always satisfied with this extremely well-designed and professional product.
Date published: 2021-02-23
Rated 4 out of 5 by from it easy to use! I like that its easy to use ! I've been using it for years!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is very awesome I've used Turbo Tax 2 yrs. in a row; Love using Tubo Tax
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Great So easy to use. I used the App version............
Date published: 2021-02-23
Rated 5 out of 5 by from Excellent and very easy to do really quick State filing was denied due to programming issue. But turbo tax followed up, correcting issues
Date published: 2021-02-23
Rated 5 out of 5 by from great it was easy to follow except when it did not tell me why I could not get out of some functions.
Date published: 2021-02-23
Rated 5 out of 5 by from 9th Year to File with SUPER Turbo Tax Once again Turbo Tax made it EASY to file my Federal and State taxes. This is my 9th year using Turbo Tax and I am looking forward to 10
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 962
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo tax safe my life I like how Turbo Tax walks you through everything, and explains things for you. Its simple and easy to understand.
Date published: 2021-02-23
Rated 2 out of 5 by from Issue with mortgage insurance deduction I am a long time customer of turbotax. Never had any issues in the past. This year when I completed my return I entered my information from my 1098 form for my mortgage interest expense. Something did not seem correct but I kept working on it and when I got done it still didn't seem that my tax liabilty was correct. I realized that this deduction was not being included in my itemized deductions as it should. I went back and edited it multiple times but it still would not work. Finally I reached out and after about 15 mins of chatting back and forth I finally was told I would get a call from a representative in 22 mins. I did receive the call and we spent about 15 mins on the phone and the representative went through several things and ultimately suggested I delete the 1098 information and start over. This was something that had carried over from prior years and I never thought to delete. Once deleted I nput the information from scratch and then it worked and was added to my itemized deductions. So ultimately with the help of the representative I was able to get the issue resolved but probably wasted more than 2 hours trying to get it resolved. Certainly don't feel I got my value out of what I paid last year. I have used other on-line tax prep tools but hadn't switched as all my info for my personal return was in turbotax but after this experience I believe I will switch to one of the others now as it was super frustrating.
Date published: 2021-02-23
Rated 5 out of 5 by from turbotax is awesome i was impressed with the stock trading updates. saved me lots of time
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax makes filing taxes easy and satisfying I've used TurboTax for many years running, and I am always satisfied with this extremely well-designed and professional product.
Date published: 2021-02-23
Rated 4 out of 5 by from it easy to use! I like that its easy to use ! I've been using it for years!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is very awesome I've used Turbo Tax 2 yrs. in a row; Love using Tubo Tax
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Great So easy to use. I used the App version............
Date published: 2021-02-23
Rated 5 out of 5 by from Excellent and very easy to do really quick State filing was denied due to programming issue. But turbo tax followed up, correcting issues
Date published: 2021-02-23
Rated 5 out of 5 by from great it was easy to follow except when it did not tell me why I could not get out of some functions.
Date published: 2021-02-23
Rated 5 out of 5 by from 9th Year to File with SUPER Turbo Tax Once again Turbo Tax made it EASY to file my Federal and State taxes. This is my 9th year using Turbo Tax and I am looking forward to 10
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 962