TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A glitch It worked ok but for some reason, it kept asking about rentals and royalties and wouldn't let me file until I completed it. I didn't have any rents or royalties so don't know why it kept asking. When when I put in zero days rented just to get past it still wouldn't file so I had to redo my return and this time it wasn't hung up on that part of the return. Unfortunately, I had paid for the state E-File but when I redid the return it asked me to pay $25.00 again so now I have to ask for a refund for the first fee since that return when was never transmitted. Overall ok but is still a bug that needs to be fixed.
Date published: 2023-04-18
Rated 2 out of 5 by from First and Last Time I had issues with receiving emails. Upon submitting returns, I had to revisit several times as my returns were rejected three times. For troubleshooting the email issue, customer support was courteous, apologetic and professional.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is Easy to Use The Turbotax version for 2023 is very easy to use. It was simple navigating to and from each section. The search topics were very helpful.
Date published: 2023-04-18
Rated 5 out of 5 by from still GREAT Good times had by all. quick, easy, new format was better.
Date published: 2023-04-18
Rated 5 out of 5 by from great Easy every year, would recommend for simple tax returns
Date published: 2023-04-18
Rated 4 out of 5 by from Filing Fee I had 2 big changes this year, no longer have rental or business income. I expected the fee for filling to be lower.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great The cost is a little high, I was told that tax help was free.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the Best!! So easy to use and can get questions answered along the way.
Date published: 2023-04-18
Rated 1 out of 5 by from undo btton sucks I can not back up after trying to e-pile. Federal will not e-file and NY must E-file.Can not back and chose again.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is good, but could be better Overall Turbo Tax is good, but it was difficult understanding the difference between the mutual funds, dividends, and distributions. It could have been better clarified when the information from a mutual fund was not needed because there was no income from it or if there was an actual problem getting the info from the institutions. Even with this problem, however, TT saved us a whole lot of time and aggravation.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 960
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A glitch It worked ok but for some reason, it kept asking about rentals and royalties and wouldn't let me file until I completed it. I didn't have any rents or royalties so don't know why it kept asking. When when I put in zero days rented just to get past it still wouldn't file so I had to redo my return and this time it wasn't hung up on that part of the return. Unfortunately, I had paid for the state E-File but when I redid the return it asked me to pay $25.00 again so now I have to ask for a refund for the first fee since that return when was never transmitted. Overall ok but is still a bug that needs to be fixed.
Date published: 2023-04-18
Rated 2 out of 5 by from First and Last Time I had issues with receiving emails. Upon submitting returns, I had to revisit several times as my returns were rejected three times. For troubleshooting the email issue, customer support was courteous, apologetic and professional.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is Easy to Use The Turbotax version for 2023 is very easy to use. It was simple navigating to and from each section. The search topics were very helpful.
Date published: 2023-04-18
Rated 5 out of 5 by from still GREAT Good times had by all. quick, easy, new format was better.
Date published: 2023-04-18
Rated 5 out of 5 by from great Easy every year, would recommend for simple tax returns
Date published: 2023-04-18
Rated 4 out of 5 by from Filing Fee I had 2 big changes this year, no longer have rental or business income. I expected the fee for filling to be lower.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great The cost is a little high, I was told that tax help was free.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the Best!! So easy to use and can get questions answered along the way.
Date published: 2023-04-18
Rated 1 out of 5 by from undo btton sucks I can not back up after trying to e-pile. Federal will not e-file and NY must E-file.Can not back and chose again.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is good, but could be better Overall Turbo Tax is good, but it was difficult understanding the difference between the mutual funds, dividends, and distributions. It could have been better clarified when the information from a mutual fund was not needed because there was no income from it or if there was an actual problem getting the info from the institutions. Even with this problem, however, TT saved us a whole lot of time and aggravation.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 960