TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from easy for first time My first time using turbo tax Explanations in side bars answered most of my questions
Date published: 2021-02-27
Rated 4 out of 5 by from Another Tax Company It was okay, some difficult issues and trouble fixing
Date published: 2021-02-27
Rated 1 out of 5 by from Multiple software issues, incorrect calculations The help via phone is outstanding. However, there were multiple glitches in the program this year. It kept pulling in incorrect information for taxes paid, depreciation and state portion of federal entries. I had to delete various amounts and re-enter. I'd get to the end to review and file and it would have pulled in incorrect information again. I continually had to go back to Federal then review two states until it was finally correct. I spent hours on the phone over multiple days with multiple agents until I'm fairly certain my 2020 returns are accurate. Next year I'll do them myself as I did for 40 year.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is dope! I input some information wrong and was promptly notified via text and email. I went in and fixed it.
Date published: 2021-02-27
Rated 5 out of 5 by from GREAT GREAT....................................................................................................................................
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax makes filing much simpler. I tried several times to speak with a CPA, but even after setting the appointment, they never called me. Fortunately, I called a local CPA and they answered my question. I've been using TT for 20 years and never had that issue before.
Date published: 2021-02-27
Rated 5 out of 5 by from on call and chat staff are great I talked to several different on call and chat staff and all were informative and very helpful. I would recommend TT to anyonwe
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome and Fast! First time user. Very thorough and easy to follow! I definitely recommend it!
Date published: 2021-02-27
Rated 5 out of 5 by from Love turbotax- for years, but still annoyed Used this product for over 20 years and love it. Sadly, I'm still annoyed that they ham-handedly forced me to go up to their Premier product from Deluxe which me my needs for so long. They stripped Schedule D out of Deluxe, forcing a 35-40% price increase on me for the same thing I'd been using. Not very friendly at all...
Date published: 2021-02-27
Rated 1 out of 5 by from Horrible They made me upgrade simply because I had a child tax credit. Should have just went and had it done like I have before.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 950
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from easy for first time My first time using turbo tax Explanations in side bars answered most of my questions
Date published: 2021-02-27
Rated 4 out of 5 by from Another Tax Company It was okay, some difficult issues and trouble fixing
Date published: 2021-02-27
Rated 1 out of 5 by from Multiple software issues, incorrect calculations The help via phone is outstanding. However, there were multiple glitches in the program this year. It kept pulling in incorrect information for taxes paid, depreciation and state portion of federal entries. I had to delete various amounts and re-enter. I'd get to the end to review and file and it would have pulled in incorrect information again. I continually had to go back to Federal then review two states until it was finally correct. I spent hours on the phone over multiple days with multiple agents until I'm fairly certain my 2020 returns are accurate. Next year I'll do them myself as I did for 40 year.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is dope! I input some information wrong and was promptly notified via text and email. I went in and fixed it.
Date published: 2021-02-27
Rated 5 out of 5 by from GREAT GREAT....................................................................................................................................
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax makes filing much simpler. I tried several times to speak with a CPA, but even after setting the appointment, they never called me. Fortunately, I called a local CPA and they answered my question. I've been using TT for 20 years and never had that issue before.
Date published: 2021-02-27
Rated 5 out of 5 by from on call and chat staff are great I talked to several different on call and chat staff and all were informative and very helpful. I would recommend TT to anyonwe
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome and Fast! First time user. Very thorough and easy to follow! I definitely recommend it!
Date published: 2021-02-27
Rated 5 out of 5 by from Love turbotax- for years, but still annoyed Used this product for over 20 years and love it. Sadly, I'm still annoyed that they ham-handedly forced me to go up to their Premier product from Deluxe which me my needs for so long. They stripped Schedule D out of Deluxe, forcing a 35-40% price increase on me for the same thing I'd been using. Not very friendly at all...
Date published: 2021-02-27
Rated 1 out of 5 by from Horrible They made me upgrade simply because I had a child tax credit. Should have just went and had it done like I have before.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 950