TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 1 out of 5 by from You made me guess, hope, and sweat! I would have liked a better description or calculation for almost all item entries. For example: Schedule E Suppl. Income and Loss. Line 16 Taxes. How do you come up with that? Where is the calculation or explanation for this number? Please tell me how to find that number. The other thing was my E-file 8453-FE signature page did NOT work. The signature line was blank! I called and FINALLY got to speak to someone after jumping thru hoops. I was told that I need to send the signature page by mail. Then after completing the e-file, TurboTax prompter said everything was fine with the signature page and that they'll let me know if I have to mail it. When? I'll just mail it just to be sure. I hope it all works out.
Date published: 2021-03-03
Rated 5 out of 5 by from 10/10 Recommend It was my first time using it and I don't know why I haven't before!!
Date published: 2021-03-03
Rated 5 out of 5 by from Satisfied Every Year As someone who didn't have much guidance on how to do my taxes, TurboTax makes it really easy. I've used this every year since I first started filing my taxes and it has made it painless and I'm overall really thankful to have this option.
Date published: 2021-03-03
Rated 5 out of 5 by from Good software Makes it easy to file taxes in the comfort of your home.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is user-friendly I've used TurboTax for the past 2 years. It is user-friendly, and has been trustworthy. I will continue to use this filing service, especially with the live assistance.
Date published: 2021-03-03
Rated 5 out of 5 by from Been using for years, love it I needed to talk with an expert this time. Between the 2 of us, we figured out what was needed. Feel confident pushing that file button
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax is Good The tax experts that I talked to have helped me greatly.
Date published: 2021-03-03
Rated 5 out of 5 by from AWESOME GOOD TURBOTAX I REALLY LOVE......I CAN GUARANTEE YOU
Date published: 2021-03-03
Rated 5 out of 5 by from Super EASY to use If you have all of your documents ready to go either hard copy or electronically you will move quickly through all the prompts
Date published: 2021-03-03
Rated 2 out of 5 by from Hmmm...needs to be ALOT more user-friendly I suggest adding suggestion boxes on every single page of the program so it can be improved upon. Plus, auto-saving absolutely everything so that I wont have to repeat the same exact questions so many times!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 931
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from You made me guess, hope, and sweat! I would have liked a better description or calculation for almost all item entries. For example: Schedule E Suppl. Income and Loss. Line 16 Taxes. How do you come up with that? Where is the calculation or explanation for this number? Please tell me how to find that number. The other thing was my E-file 8453-FE signature page did NOT work. The signature line was blank! I called and FINALLY got to speak to someone after jumping thru hoops. I was told that I need to send the signature page by mail. Then after completing the e-file, TurboTax prompter said everything was fine with the signature page and that they'll let me know if I have to mail it. When? I'll just mail it just to be sure. I hope it all works out.
Date published: 2021-03-03
Rated 5 out of 5 by from 10/10 Recommend It was my first time using it and I don't know why I haven't before!!
Date published: 2021-03-03
Rated 5 out of 5 by from Satisfied Every Year As someone who didn't have much guidance on how to do my taxes, TurboTax makes it really easy. I've used this every year since I first started filing my taxes and it has made it painless and I'm overall really thankful to have this option.
Date published: 2021-03-03
Rated 5 out of 5 by from Good software Makes it easy to file taxes in the comfort of your home.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is user-friendly I've used TurboTax for the past 2 years. It is user-friendly, and has been trustworthy. I will continue to use this filing service, especially with the live assistance.
Date published: 2021-03-03
Rated 5 out of 5 by from Been using for years, love it I needed to talk with an expert this time. Between the 2 of us, we figured out what was needed. Feel confident pushing that file button
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax is Good The tax experts that I talked to have helped me greatly.
Date published: 2021-03-03
Rated 5 out of 5 by from AWESOME GOOD TURBOTAX I REALLY LOVE......I CAN GUARANTEE YOU
Date published: 2021-03-03
Rated 5 out of 5 by from Super EASY to use If you have all of your documents ready to go either hard copy or electronically you will move quickly through all the prompts
Date published: 2021-03-03
Rated 2 out of 5 by from Hmmm...needs to be ALOT more user-friendly I suggest adding suggestion boxes on every single page of the program so it can be improved upon. Plus, auto-saving absolutely everything so that I wont have to repeat the same exact questions so many times!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 931