TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from every thing was easy. The site was user friendly for someone that is not good with computers
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome Filing taxes is always stressful but Turbo Tax makes it easy and gives me peace of mind it was done right.
Date published: 2023-04-19
Rated 3 out of 5 by from nonw none, none this is asking for to much information for me
Date published: 2023-04-19
Rated 4 out of 5 by from Thank you! Thanks for the formatting! I will be back next year!
Date published: 2023-04-19
Rated 4 out of 5 by from e-File is great if you are not doing an Extension You cannot e-File just the State Tax Forms if you are doing an Extension on your Federal Taxes. Also my State Tax application did not integrate with the Turbotax EFT programming with the West Virginia Tax Department queries.
Date published: 2023-04-19
Rated 2 out of 5 by from eh more confusing than before. not so sure ill use it next year
Date published: 2023-04-19
Rated 3 out of 5 by from More bugs than before. Cumbersome Editing I've used Turbotax since Year 1 and have always loved the ease of use. Sadly that is gone. Year after year the system has gotten more cumbersome, less user friendly, inundated with frequent asks to "Upgrade". The nickel and diming effect is real. But mostly the user side is nowhere near what it used to be. Editing is awful and you constantly have to resift through pages that are already completed. This will be the last time I use Turbotax.
Date published: 2023-04-19
Rated 5 out of 5 by from Erica W. Is phenomenal! Patience beyon! TAXDAY!><> Erica W. Was knowledgeable, patient and kindhearted with a calming spirit. Always need an Eric's W. In our corner. I believe she's a fantastic person to develop and grow beyond this identity! Treasure and reward an individual like this in your company!
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX IS THE BOMB I WAS LATE TRYING TO DO MY TAXES AND TURBO TAX MADE IT SO EASY AND HAD MY 2021 TAX INFO AT HAND
Date published: 2023-04-19
Rated 4 out of 5 by from It works but it's not as clear as it could be TurboTax does a decent job and overall it's easy to use. However when it came time to review what I owed and what I would receive it was very unclear as to how it came to those numbers. I couldn't drill down into why I owed state taxes and for federal it showed me as getting a return when actually I had just paid an estimate thinking I was going to need an extension.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 922
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from every thing was easy. The site was user friendly for someone that is not good with computers
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome Filing taxes is always stressful but Turbo Tax makes it easy and gives me peace of mind it was done right.
Date published: 2023-04-19
Rated 3 out of 5 by from nonw none, none this is asking for to much information for me
Date published: 2023-04-19
Rated 4 out of 5 by from Thank you! Thanks for the formatting! I will be back next year!
Date published: 2023-04-19
Rated 4 out of 5 by from e-File is great if you are not doing an Extension You cannot e-File just the State Tax Forms if you are doing an Extension on your Federal Taxes. Also my State Tax application did not integrate with the Turbotax EFT programming with the West Virginia Tax Department queries.
Date published: 2023-04-19
Rated 2 out of 5 by from eh more confusing than before. not so sure ill use it next year
Date published: 2023-04-19
Rated 3 out of 5 by from More bugs than before. Cumbersome Editing I've used Turbotax since Year 1 and have always loved the ease of use. Sadly that is gone. Year after year the system has gotten more cumbersome, less user friendly, inundated with frequent asks to "Upgrade". The nickel and diming effect is real. But mostly the user side is nowhere near what it used to be. Editing is awful and you constantly have to resift through pages that are already completed. This will be the last time I use Turbotax.
Date published: 2023-04-19
Rated 5 out of 5 by from Erica W. Is phenomenal! Patience beyon! TAXDAY!><> Erica W. Was knowledgeable, patient and kindhearted with a calming spirit. Always need an Eric's W. In our corner. I believe she's a fantastic person to develop and grow beyond this identity! Treasure and reward an individual like this in your company!
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX IS THE BOMB I WAS LATE TRYING TO DO MY TAXES AND TURBO TAX MADE IT SO EASY AND HAD MY 2021 TAX INFO AT HAND
Date published: 2023-04-19
Rated 4 out of 5 by from It works but it's not as clear as it could be TurboTax does a decent job and overall it's easy to use. However when it came time to review what I owed and what I would receive it was very unclear as to how it came to those numbers. I couldn't drill down into why I owed state taxes and for federal it showed me as getting a return when actually I had just paid an estimate thinking I was going to need an extension.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 922