TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax for more than 25 years has been PAINLESS There have never been any problems with the Turbo Tax software for all these years. BUT! Be careful to carefully save ANY tax related documents ... speaking strictly for myself documentation has been the only problem with my tax filing! AND this would be the case even if you hire a tax preparation company or individual. (Years ago that was my father! And he sure knew how to holler 'bout the bother'!!)
Date published: 2021-03-03
Rated 5 out of 5 by from Very good Everything went well and product works as expected
Date published: 2021-03-03
Rated 4 out of 5 by from Good, not great Reasonably simple interface but the software imported incorrect information from return last year even though I used TurboTax to prepare it. Disappointing.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome Great experience helped me very much I love turbotax
Date published: 2021-03-03
Rated 4 out of 5 by from turbotax is smooth I only had to ask for help once, and re3ceived it promptly.
Date published: 2021-03-03
Rated 5 out of 5 by from Thanks Turbo Tax Program is easy to use. Representatives are friendly, professional and knowledgeable.
Date published: 2021-03-03
Rated 5 out of 5 by from Great! but newly self-employed might need a CPA First time using TurboTax and I'm happy! For me, the cost was only about $10 less than having a CPA prep my return, so TurboTax mainly cut out the process of corresponding with a CPA. The user interface is great, the explanations are clear and helpful, and I think most people would have a good experience. I was pleasantly surprised to learn that you can begin using TurboTax without paying for it (you pay if you want to finish and file your return). So, you aren't locked in if you realize that you don't like how TurboTax works or that it doesn't meet your needs. I would probably still want to speak with a CPA (or other professional) if this was my first time filing as self-employed so I could ask specific questions about my situation. TurboTax does offer customer support and additional services you can pay for, but (for me at least) that would be more expensive than paying a local, well-regarded CPA to answer all my questions and prepare my return.
Date published: 2021-03-03
Rated 5 out of 5 by from I Love Turbo Tax Very easy to use. Very helpful. Highly Recommend !!
Date published: 2021-03-03
Rated 5 out of 5 by from There Great Its always easy and they walk you threw it with no problem
Date published: 2021-03-03
Rated 4 out of 5 by from Helpful Someone named Grace helped me out during the review, she took a lot of time and was very patient. I appreciated her help!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 93
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax for more than 25 years has been PAINLESS There have never been any problems with the Turbo Tax software for all these years. BUT! Be careful to carefully save ANY tax related documents ... speaking strictly for myself documentation has been the only problem with my tax filing! AND this would be the case even if you hire a tax preparation company or individual. (Years ago that was my father! And he sure knew how to holler 'bout the bother'!!)
Date published: 2021-03-03
Rated 5 out of 5 by from Very good Everything went well and product works as expected
Date published: 2021-03-03
Rated 4 out of 5 by from Good, not great Reasonably simple interface but the software imported incorrect information from return last year even though I used TurboTax to prepare it. Disappointing.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome Great experience helped me very much I love turbotax
Date published: 2021-03-03
Rated 4 out of 5 by from turbotax is smooth I only had to ask for help once, and re3ceived it promptly.
Date published: 2021-03-03
Rated 5 out of 5 by from Thanks Turbo Tax Program is easy to use. Representatives are friendly, professional and knowledgeable.
Date published: 2021-03-03
Rated 5 out of 5 by from Great! but newly self-employed might need a CPA First time using TurboTax and I'm happy! For me, the cost was only about $10 less than having a CPA prep my return, so TurboTax mainly cut out the process of corresponding with a CPA. The user interface is great, the explanations are clear and helpful, and I think most people would have a good experience. I was pleasantly surprised to learn that you can begin using TurboTax without paying for it (you pay if you want to finish and file your return). So, you aren't locked in if you realize that you don't like how TurboTax works or that it doesn't meet your needs. I would probably still want to speak with a CPA (or other professional) if this was my first time filing as self-employed so I could ask specific questions about my situation. TurboTax does offer customer support and additional services you can pay for, but (for me at least) that would be more expensive than paying a local, well-regarded CPA to answer all my questions and prepare my return.
Date published: 2021-03-03
Rated 5 out of 5 by from I Love Turbo Tax Very easy to use. Very helpful. Highly Recommend !!
Date published: 2021-03-03
Rated 5 out of 5 by from There Great Its always easy and they walk you threw it with no problem
Date published: 2021-03-03
Rated 4 out of 5 by from Helpful Someone named Grace helped me out during the review, she took a lot of time and was very patient. I appreciated her help!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 93