TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Was good the way it lead through all of the different sections of the tax forms. I did not like that it did not tell me when I was filling out a duplicate form (left computer and came back and didn't remember if I had done some things or not). Nor why my refund was going to be less (because $600 charity not allowed for one thing for example. It just listed my taxes due and paid based on income, but not a real explanation of why the differences.
Date published: 2023-04-18
Rated 5 out of 5 by from Used always Easy to use even for those that are not CPAs. Love it
Date published: 2023-04-18
Rated 5 out of 5 by from Always helpful Easy to use and always helpful! Will use again next year.
Date published: 2023-04-18
Rated 5 out of 5 by from love it it was so simple and i love how fast it was and i couldnt believe it
Date published: 2023-04-18
Rated 3 out of 5 by from It was quite simple I do not like the fact that to efile my return I had to pay such a high fee. Other tax services will do it for free. I do not mind paying for your program, but if you are going to charge me to file it don't wait until the last minute and then tell me. It is sneaky. Be up front. Give me a choice.
Date published: 2023-04-18
Rated 4 out of 5 by from okay okay.........still a little too expensive but great product
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is stressful It took me 4 sessions to complete a rather simple return for which I will receive a $2 refund.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use Thorough, good use of reminders and errors, easy to use
Date published: 2023-04-18
Rated 1 out of 5 by from Meh Too expensive and needs to be lower income friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from great experience with turbotax ease of use, application is understandable, safe way to complete taxes
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 911
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Was good the way it lead through all of the different sections of the tax forms. I did not like that it did not tell me when I was filling out a duplicate form (left computer and came back and didn't remember if I had done some things or not). Nor why my refund was going to be less (because $600 charity not allowed for one thing for example. It just listed my taxes due and paid based on income, but not a real explanation of why the differences.
Date published: 2023-04-18
Rated 5 out of 5 by from Used always Easy to use even for those that are not CPAs. Love it
Date published: 2023-04-18
Rated 5 out of 5 by from Always helpful Easy to use and always helpful! Will use again next year.
Date published: 2023-04-18
Rated 5 out of 5 by from love it it was so simple and i love how fast it was and i couldnt believe it
Date published: 2023-04-18
Rated 3 out of 5 by from It was quite simple I do not like the fact that to efile my return I had to pay such a high fee. Other tax services will do it for free. I do not mind paying for your program, but if you are going to charge me to file it don't wait until the last minute and then tell me. It is sneaky. Be up front. Give me a choice.
Date published: 2023-04-18
Rated 4 out of 5 by from okay okay.........still a little too expensive but great product
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is stressful It took me 4 sessions to complete a rather simple return for which I will receive a $2 refund.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use Thorough, good use of reminders and errors, easy to use
Date published: 2023-04-18
Rated 1 out of 5 by from Meh Too expensive and needs to be lower income friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from great experience with turbotax ease of use, application is understandable, safe way to complete taxes
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 911