TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from User friendly! Easy to use. Step by step and can take your time. Wish they didn't have to promote things though.
Date published: 2021-03-02
Rated 5 out of 5 by from So Easy Literally took me an hour and our return is awesome this year!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is great It was easy and it was my first time I will recomend this to everyone
Date published: 2021-03-02
Rated 3 out of 5 by from Needs Improvement I have used Turbo Tax for many years now because of the ease of use. This year was different. The program was SLOW! I couldn't get through a section without having to refresh several times.
Date published: 2021-03-02
Rated 2 out of 5 by from I needed to buy a new computer I am not happy with Turbo Tax. I used Turbo Tax for over 20 years.
Date published: 2021-03-02
Rated 5 out of 5 by from Such a Relief I absolutely hate filing taxes, so I am so thankful for Turbo Tax to get me through the process, making it as painless as possible. It jumps through hoops in far less time than it would ever take me to figure out. Have used Turbo Tax now for over a decade (they improve nearly every year no matter how convoluted the tax laws become)
Date published: 2021-03-02
Rated 5 out of 5 by from Easy step-by-step Every year I add more responsibilities that could effect my taxes and every year I get anxiety to file. Every year I consider a private CPA, but every year I try Turbo first, just to see if I can do it myself and YES, yet again I was walked through, explained everything and feel confident and proud that I did them myself again!
Date published: 2021-03-02
Rated 5 out of 5 by from Trust Turbo Tax Very easy to use and understand will return to file in 2022
Date published: 2021-03-02
Rated 3 out of 5 by from Mixed bag Some parts of TurboTax went well, others (where I had some unique situations) not so much. There was some browser incompatibility (Safari) that I didn't notice till I was well along. Switching to Chrome solved that part. If your return is relatively simple, TurboTax is a great way to go. If you have certain issues that don't fit the usual boxes (like kinds of foreign income), you may be in for some long phone sessions with the advisors, as I was. The advisors were ok, but varied. Some helped quickly and well, some were learning how to solve my problems as we went, a couple were difficult to understand on the phone.
Date published: 2021-03-02
Rated 5 out of 5 by from Love it I love how easy a simple it is to do taxes a very thorough as well.and always accurate.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 893
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from User friendly! Easy to use. Step by step and can take your time. Wish they didn't have to promote things though.
Date published: 2021-03-02
Rated 5 out of 5 by from So Easy Literally took me an hour and our return is awesome this year!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is great It was easy and it was my first time I will recomend this to everyone
Date published: 2021-03-02
Rated 3 out of 5 by from Needs Improvement I have used Turbo Tax for many years now because of the ease of use. This year was different. The program was SLOW! I couldn't get through a section without having to refresh several times.
Date published: 2021-03-02
Rated 2 out of 5 by from I needed to buy a new computer I am not happy with Turbo Tax. I used Turbo Tax for over 20 years.
Date published: 2021-03-02
Rated 5 out of 5 by from Such a Relief I absolutely hate filing taxes, so I am so thankful for Turbo Tax to get me through the process, making it as painless as possible. It jumps through hoops in far less time than it would ever take me to figure out. Have used Turbo Tax now for over a decade (they improve nearly every year no matter how convoluted the tax laws become)
Date published: 2021-03-02
Rated 5 out of 5 by from Easy step-by-step Every year I add more responsibilities that could effect my taxes and every year I get anxiety to file. Every year I consider a private CPA, but every year I try Turbo first, just to see if I can do it myself and YES, yet again I was walked through, explained everything and feel confident and proud that I did them myself again!
Date published: 2021-03-02
Rated 5 out of 5 by from Trust Turbo Tax Very easy to use and understand will return to file in 2022
Date published: 2021-03-02
Rated 3 out of 5 by from Mixed bag Some parts of TurboTax went well, others (where I had some unique situations) not so much. There was some browser incompatibility (Safari) that I didn't notice till I was well along. Switching to Chrome solved that part. If your return is relatively simple, TurboTax is a great way to go. If you have certain issues that don't fit the usual boxes (like kinds of foreign income), you may be in for some long phone sessions with the advisors, as I was. The advisors were ok, but varied. Some helped quickly and well, some were learning how to solve my problems as we went, a couple were difficult to understand on the phone.
Date published: 2021-03-02
Rated 5 out of 5 by from Love it I love how easy a simple it is to do taxes a very thorough as well.and always accurate.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 893