TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Turbo Tax is wrong on Virginia Tax Returns Turbo Tax is not preparing Virginia returns correctly. The $10,000 SALT limitation is applied to Federal Returns and not each state
Date published: 2023-04-18
Rated 4 out of 5 by from East to use.....Except.... Turbotax makes it very easy to use the program. I would have given it five stars, but the price to use this program has gone over the roof. You try to get some sort of refund, and BAM, it's gone. Unless you need some of their help, it's all computer generated. There really isn't a reason why they need to have such high fees. It's truly unfair, especially if you owe money to one, and get just some from the other to help pay the other. You really wind up with nothing. Fair is fair guys.
Date published: 2023-04-18
Rated 4 out of 5 by from Personal Vehicle Used for Business Sale of personal vehicle rarely used for business was unnecessarily complicated
Date published: 2023-04-18
Rated 5 out of 5 by from Very good program I have not learned to file my taxes but TurboTax helped a lot with that, will definitely be using their program from now on.
Date published: 2023-04-18
Rated 2 out of 5 by from ANNOYING, BOUNCES ME AROUND CONSTANTLY BOUNCES ME AROUND THE SITE DURING THEIR REVIEW PROCESS TO IRRELEVANT INFORMATION PERTAINING TO LAST YEAR. VERY FRUSTRATING
Date published: 2023-04-18
Rated 5 out of 5 by from Tubotax helped in minutes. Amazing program interface, easy to use and navigate. Only had one issue, requested to speak with an expert, and within 10 minutes I had completed everythinig needed and finished my taxes!
Date published: 2023-04-18
Rated 2 out of 5 by from Not worth the stress if you're W2 AND 1099 I started out with just W2s and it was straightforward. However, they do charge when filing is free. The idea is getting the most "deductions", but when you're W2, everything is straightforward. I have both and it's a living nightmare trying to navigate the site; it won't let me see all the work I did last year to compare, even though I paid; and I can't understand why my gross income is similar to last year but instead of receiving a refund, I owe. I had to upgrade to get someone to answer my questions, but it took me like six hours when I could have paid a professional a similar amount for a faction of the time. The perk is that you don't need to leave your home and with the upgrade, turbotax will take legal responsibility. HOWEVER - they tried to charge me $59 to file in a state where individuals do not legally need to file. That's misleading and a crime.
Date published: 2023-04-18
Rated 5 out of 5 by from I've used Turbo Tax for years for my tax return. In my experience, Turbo Tax is thorough and provides information to FAQs as well as answers to my specific questions. It has an organized way of obtaining my information and is not complicated to use. I've been very satisfied with Turbo Tax!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was helpful in my filing Turbo Tax was really helpful with expenses for my wife's job
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use I appreciate how comprehensive TurboTax is and how it provides helpful information along the way.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 889
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax is wrong on Virginia Tax Returns Turbo Tax is not preparing Virginia returns correctly. The $10,000 SALT limitation is applied to Federal Returns and not each state
Date published: 2023-04-18
Rated 4 out of 5 by from East to use.....Except.... Turbotax makes it very easy to use the program. I would have given it five stars, but the price to use this program has gone over the roof. You try to get some sort of refund, and BAM, it's gone. Unless you need some of their help, it's all computer generated. There really isn't a reason why they need to have such high fees. It's truly unfair, especially if you owe money to one, and get just some from the other to help pay the other. You really wind up with nothing. Fair is fair guys.
Date published: 2023-04-18
Rated 4 out of 5 by from Personal Vehicle Used for Business Sale of personal vehicle rarely used for business was unnecessarily complicated
Date published: 2023-04-18
Rated 5 out of 5 by from Very good program I have not learned to file my taxes but TurboTax helped a lot with that, will definitely be using their program from now on.
Date published: 2023-04-18
Rated 2 out of 5 by from ANNOYING, BOUNCES ME AROUND CONSTANTLY BOUNCES ME AROUND THE SITE DURING THEIR REVIEW PROCESS TO IRRELEVANT INFORMATION PERTAINING TO LAST YEAR. VERY FRUSTRATING
Date published: 2023-04-18
Rated 5 out of 5 by from Tubotax helped in minutes. Amazing program interface, easy to use and navigate. Only had one issue, requested to speak with an expert, and within 10 minutes I had completed everythinig needed and finished my taxes!
Date published: 2023-04-18
Rated 2 out of 5 by from Not worth the stress if you're W2 AND 1099 I started out with just W2s and it was straightforward. However, they do charge when filing is free. The idea is getting the most "deductions", but when you're W2, everything is straightforward. I have both and it's a living nightmare trying to navigate the site; it won't let me see all the work I did last year to compare, even though I paid; and I can't understand why my gross income is similar to last year but instead of receiving a refund, I owe. I had to upgrade to get someone to answer my questions, but it took me like six hours when I could have paid a professional a similar amount for a faction of the time. The perk is that you don't need to leave your home and with the upgrade, turbotax will take legal responsibility. HOWEVER - they tried to charge me $59 to file in a state where individuals do not legally need to file. That's misleading and a crime.
Date published: 2023-04-18
Rated 5 out of 5 by from I've used Turbo Tax for years for my tax return. In my experience, Turbo Tax is thorough and provides information to FAQs as well as answers to my specific questions. It has an organized way of obtaining my information and is not complicated to use. I've been very satisfied with Turbo Tax!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was helpful in my filing Turbo Tax was really helpful with expenses for my wife's job
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use I appreciate how comprehensive TurboTax is and how it provides helpful information along the way.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 889