TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Very helpful Helping me my hole way through easy to fallow instructions and lots of help for last minute filling
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Turbo tax is helpful in guiding you step by step and has someone on standby if you need extra help.
Date published: 2023-04-18
Rated 2 out of 5 by from Fair I had ran into problems trying to e-file my taxes. Toward the ended turbo tax stated that I had to purchased the turbo tax deluxe. Basically they had me believing I was using the free turbo tax file until it was time to submit.
Date published: 2023-04-18
Rated 5 out of 5 by from Alway A Pleasure Once again it was a breeze. See you this time next year!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Tax program worked flawlessly as usual. Home and Business made my small business filing quick and easy. Several enhancements (some subtle) made the work flow even easier than last year. Customer support (on April 18th no less) was perfect. Wait time 2 minutes, very friendly and knowledgeable agent. This is probably close to my 25th tax return using Turbo Tax. TT is the best.
Date published: 2023-04-18
Rated 2 out of 5 by from HAD TO PAY TO UPGRADE TO PREMIUM!!! I had a single stock sale (.301 of a share of stock that went bust) in which I lost $34. BUT I LOST MORE because I had to upgrade to the PREMIUM version of Turbo Tax.
Date published: 2023-04-18
Rated 2 out of 5 by from Agents are very hit and miss We really need help straightening out our taxes this year. While the software is very helpful for organization, the live agents we ended up paying for seemed very confused and not very helpful. after a long time waiting on the phone for them to figure out our question, they ultimate just told us to call the IRS so i'm frustrated to have paid for the service
Date published: 2023-04-18
Rated 2 out of 5 by from cumbersome and full of ads more confusing than it has ever been, and my situation is pretty straightforward this year. Constantly asking questions that I have just answered, trying to push services even when I was in "race" mode which you would think would be streamlined.
Date published: 2023-04-18
Rated 5 out of 5 by from Luv Turbo Tax Turbo Tax is fast and accurate. Always use Turbo Tax.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax 2023 Excellent user friendly software. I will continue to use Turbo Tax as long as it's easy to use and affordable. Thank You Very Much TT!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 883
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful Helping me my hole way through easy to fallow instructions and lots of help for last minute filling
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Turbo tax is helpful in guiding you step by step and has someone on standby if you need extra help.
Date published: 2023-04-18
Rated 2 out of 5 by from Fair I had ran into problems trying to e-file my taxes. Toward the ended turbo tax stated that I had to purchased the turbo tax deluxe. Basically they had me believing I was using the free turbo tax file until it was time to submit.
Date published: 2023-04-18
Rated 5 out of 5 by from Alway A Pleasure Once again it was a breeze. See you this time next year!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Tax program worked flawlessly as usual. Home and Business made my small business filing quick and easy. Several enhancements (some subtle) made the work flow even easier than last year. Customer support (on April 18th no less) was perfect. Wait time 2 minutes, very friendly and knowledgeable agent. This is probably close to my 25th tax return using Turbo Tax. TT is the best.
Date published: 2023-04-18
Rated 2 out of 5 by from HAD TO PAY TO UPGRADE TO PREMIUM!!! I had a single stock sale (.301 of a share of stock that went bust) in which I lost $34. BUT I LOST MORE because I had to upgrade to the PREMIUM version of Turbo Tax.
Date published: 2023-04-18
Rated 2 out of 5 by from Agents are very hit and miss We really need help straightening out our taxes this year. While the software is very helpful for organization, the live agents we ended up paying for seemed very confused and not very helpful. after a long time waiting on the phone for them to figure out our question, they ultimate just told us to call the IRS so i'm frustrated to have paid for the service
Date published: 2023-04-18
Rated 2 out of 5 by from cumbersome and full of ads more confusing than it has ever been, and my situation is pretty straightforward this year. Constantly asking questions that I have just answered, trying to push services even when I was in "race" mode which you would think would be streamlined.
Date published: 2023-04-18
Rated 5 out of 5 by from Luv Turbo Tax Turbo Tax is fast and accurate. Always use Turbo Tax.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax 2023 Excellent user friendly software. I will continue to use Turbo Tax as long as it's easy to use and affordable. Thank You Very Much TT!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 883