TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbotax is easy !! Very easy and quick, especially if you have simple/non complex taxes. The online help was great when I encountered a problem.
Date published: 2021-02-22
Rated 5 out of 5 by from What would I do without a Tax Expert It's good to have a Tax Expert that will help you along the way to make things easier. Thank you TurboTax
Date published: 2021-02-22
Rated 5 out of 5 by from EASY TO USE Had no problem navigating through a complicated return
Date published: 2021-02-22
Rated 5 out of 5 by from So easy to use I really appreciated the walk through menus, and the encouragments.
Date published: 2021-02-22
Rated 1 out of 5 by from It is not awesome at all. I was charged an additional 40 dollars at the end of filling my taxes all adding up to 180 dollars. It's better if somebody else does if somebody else did it for me. I just didn't like the way I was charged.
Date published: 2021-02-22
Rated 2 out of 5 by from The fees keep going up and up every year It's the same product I've used for at least 3 years straight but every single year it gets more and more expensive. $40 processing fee to take the money out of my deposit?! You're kidding me. I used the live help but the lady just read off the information bubbles... within the software and was not confident in the answer to my question. Will definitely be shopping around next year.
Date published: 2021-02-22
Rated 4 out of 5 by from Jeff's TurboTax Adventure I have used TurboTax for several years now and continue to be happy and very satisfied working with it. So far, it has been a very complete product for me.
Date published: 2021-02-22
Rated 4 out of 5 by from Error with disallowed wash sale Been using TurboTax for its simplicity for years. This year I had an issue with my 2020 tax returns with a disallowed wash sale under .49 under the 1099-B form. TurboTax automatically rounded down to zero. The IRS allows it to be rounded down to zero if the value is below .49 but TurboTax would not allow me to submit my return because zero is not considered a valid value for this field. So I had to go back and edit and delete the .02 loss which was a wash sale to finish submitting my return. I hope the issue is updated and fixed for next year. Overall, TurboTax has been a great product and Ill continue to use it.
Date published: 2021-02-22
Rated 5 out of 5 by from very good customer service customer service was quick and very helpful in fixing a small issue.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is awesome The step-by-step help is the best. I have confidence in my filing even with all the changes every year to the tax code.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 877
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax is easy !! Very easy and quick, especially if you have simple/non complex taxes. The online help was great when I encountered a problem.
Date published: 2021-02-22
Rated 5 out of 5 by from What would I do without a Tax Expert It's good to have a Tax Expert that will help you along the way to make things easier. Thank you TurboTax
Date published: 2021-02-22
Rated 5 out of 5 by from EASY TO USE Had no problem navigating through a complicated return
Date published: 2021-02-22
Rated 5 out of 5 by from So easy to use I really appreciated the walk through menus, and the encouragments.
Date published: 2021-02-22
Rated 1 out of 5 by from It is not awesome at all. I was charged an additional 40 dollars at the end of filling my taxes all adding up to 180 dollars. It's better if somebody else does if somebody else did it for me. I just didn't like the way I was charged.
Date published: 2021-02-22
Rated 2 out of 5 by from The fees keep going up and up every year It's the same product I've used for at least 3 years straight but every single year it gets more and more expensive. $40 processing fee to take the money out of my deposit?! You're kidding me. I used the live help but the lady just read off the information bubbles... within the software and was not confident in the answer to my question. Will definitely be shopping around next year.
Date published: 2021-02-22
Rated 4 out of 5 by from Jeff's TurboTax Adventure I have used TurboTax for several years now and continue to be happy and very satisfied working with it. So far, it has been a very complete product for me.
Date published: 2021-02-22
Rated 4 out of 5 by from Error with disallowed wash sale Been using TurboTax for its simplicity for years. This year I had an issue with my 2020 tax returns with a disallowed wash sale under .49 under the 1099-B form. TurboTax automatically rounded down to zero. The IRS allows it to be rounded down to zero if the value is below .49 but TurboTax would not allow me to submit my return because zero is not considered a valid value for this field. So I had to go back and edit and delete the .02 loss which was a wash sale to finish submitting my return. I hope the issue is updated and fixed for next year. Overall, TurboTax has been a great product and Ill continue to use it.
Date published: 2021-02-22
Rated 5 out of 5 by from very good customer service customer service was quick and very helpful in fixing a small issue.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is awesome The step-by-step help is the best. I have confidence in my filing even with all the changes every year to the tax code.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 877