TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from very easy step by step many difficulties due to my daughter not filing corectly. was contacted by turbo tax and they out me in contact with an expert. he was able to walk me through some options. very helpful
Date published: 2023-04-18
Rated 1 out of 5 by from terrible product I end up using every year anyway You automatically started me on self employed without offering cheaper options, only more expensive ones. I didn't need self employed at all. By the time I realized this it was too late and I essentially paid an extra $100 for the convenience of not being forced to wipe my info and start fresh with the proper product. You spam me every other page with upgrades I don't want and don't need. You messed up scanning one of my 1099-INT forms and had CA as the state instead of VA. You only caught this error at the very end right before filing when the zip code was tagged as wrong. You'd let me change the zip code (which didn't need changing it was correct) but wouldn't let me change the state to the correct one. I had to wipe the form completely and re do it. This product sucks and I hate it more every year. Maybe I mean it this time when I say I won't be back again.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Turbo Tax is very user-friendly. I used the text help and the phone call help. Marjan was very helpful. She was able to return my call quickly and was able to help me with a part that I was confused about. She was knowledgeable and patient.
Date published: 2023-04-18
Rated 5 out of 5 by from My go-to for taxes It is always an easy process. If I ever need additional assistance, Turbo tax will be the one I choose.
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax has really gone down hill and is awful I've been using TurboTax since I installed it from floppy disks - over 25 years. I swore after last year that I would find something better. I regret not doing that this year. There were multiple flaws in the service that cost me money. It did not import a 1099-B correctly and then I could not input all the essential details by hand either. I did option trades on SPX, which has special 60/40 split of long/short term capital gains. I lost out on that benefit. It then insisted that 2B was an invalid input on a 1099-R that I got from my broker. The B was to imply a Roth distribution, which should not be taxable, but increased my tax bill by quite a lot. Then I was not able to e-file until I removed the B from the form, which now does NOT match the form from my broker. These issues cost me actual, significant money and I'm not happy about it. I was also trying to use the service over the weekend (right before the 4/18 deadline) and the connection failed. This forced me to take time off work to complete my taxes and that cost me time.
Date published: 2023-04-18
Rated 4 out of 5 by from Basic filing for fed and state is free! It was rather painless. Just a few spots that I had to double check and verify that I understood what was being asked.
Date published: 2023-04-18
Rated 3 out of 5 by from Crazy and tricky fees The fact that they charge you all these extra fees to file and get your return quickly seems like a scam. none of the other sites do this
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Filing I have a complicated return and Turbo Tax made it much less difficult.
Date published: 2023-04-18
Rated 5 out of 5 by from Great! The gentleman that I worked with was very helpful!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Help from all Experts Turbo tax team was very helpful in guiding me and reviewing my taxes which were more involved this year
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 875
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from very easy step by step many difficulties due to my daughter not filing corectly. was contacted by turbo tax and they out me in contact with an expert. he was able to walk me through some options. very helpful
Date published: 2023-04-18
Rated 1 out of 5 by from terrible product I end up using every year anyway You automatically started me on self employed without offering cheaper options, only more expensive ones. I didn't need self employed at all. By the time I realized this it was too late and I essentially paid an extra $100 for the convenience of not being forced to wipe my info and start fresh with the proper product. You spam me every other page with upgrades I don't want and don't need. You messed up scanning one of my 1099-INT forms and had CA as the state instead of VA. You only caught this error at the very end right before filing when the zip code was tagged as wrong. You'd let me change the zip code (which didn't need changing it was correct) but wouldn't let me change the state to the correct one. I had to wipe the form completely and re do it. This product sucks and I hate it more every year. Maybe I mean it this time when I say I won't be back again.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Turbo Tax is very user-friendly. I used the text help and the phone call help. Marjan was very helpful. She was able to return my call quickly and was able to help me with a part that I was confused about. She was knowledgeable and patient.
Date published: 2023-04-18
Rated 5 out of 5 by from My go-to for taxes It is always an easy process. If I ever need additional assistance, Turbo tax will be the one I choose.
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax has really gone down hill and is awful I've been using TurboTax since I installed it from floppy disks - over 25 years. I swore after last year that I would find something better. I regret not doing that this year. There were multiple flaws in the service that cost me money. It did not import a 1099-B correctly and then I could not input all the essential details by hand either. I did option trades on SPX, which has special 60/40 split of long/short term capital gains. I lost out on that benefit. It then insisted that 2B was an invalid input on a 1099-R that I got from my broker. The B was to imply a Roth distribution, which should not be taxable, but increased my tax bill by quite a lot. Then I was not able to e-file until I removed the B from the form, which now does NOT match the form from my broker. These issues cost me actual, significant money and I'm not happy about it. I was also trying to use the service over the weekend (right before the 4/18 deadline) and the connection failed. This forced me to take time off work to complete my taxes and that cost me time.
Date published: 2023-04-18
Rated 4 out of 5 by from Basic filing for fed and state is free! It was rather painless. Just a few spots that I had to double check and verify that I understood what was being asked.
Date published: 2023-04-18
Rated 3 out of 5 by from Crazy and tricky fees The fact that they charge you all these extra fees to file and get your return quickly seems like a scam. none of the other sites do this
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Filing I have a complicated return and Turbo Tax made it much less difficult.
Date published: 2023-04-18
Rated 5 out of 5 by from Great! The gentleman that I worked with was very helpful!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Help from all Experts Turbo tax team was very helpful in guiding me and reviewing my taxes which were more involved this year
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 875