TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Ella W from
Ella W is awesome
I have no idea what I am doing and asked for help on the Chat. I was fortunate to get Ella W and she was awesome. She has helped me in so many ways. Thank you Thank you Ella!
Date published: 2023-05-15
Rated 4 out of 5 by
hoku10 from
Pretty Impressed
I was impressed how easy it was to complete filing my taxes, pretty scared to start but uploading my w2 was so much easier than manually entering my information. Thank you
Date published: 2023-05-15
Rated 5 out of 5 by
Shivers Gallery from
Happily Used TurboTax for Many Years
Our family has used TurboTax successfully for several years. Had a photography business and used TurboTax successfully.
Date published: 2023-05-15
Rated 3 out of 5 by
Bri T from
Way so expensive now!!!
Overall I like turbo tax but Geez!! I used to pay $30.... $40 bucks to use now $200!!!!!! why so much!!?? Not happy with the crazy insane price increase. I know everything is going up but this is a huge difference. Disappointing
Date published: 2023-05-15
Rated 4 out of 5 by
HessMess from
Good app
Was easy to use and very easy to navigate. I would recommend
Date published: 2023-05-15
Rated 5 out of 5 by
UnBesoParaTi from
Turbo tax is great
This is is quick, convenient, accurate, and I would recommend this service to anyone.
Date published: 2023-05-15
Rated 2 out of 5 by
Not Meeting My Full Needs from
Barriers
Although there are some services I really like with Turbo Tax, the prices keep going up and is becoming unaffordable. Also, I wish there was a department within TurboTax that communicated directly with IRS. I find that I'm paying for services and this should be included. It is challenging to have to spend hours on the phone with IRS to get through. If TurboTax had a department where they could contact IRS directly to help fix issues, that would be great.
Date published: 2023-05-15
Rated 5 out of 5 by
WhimsicalByLelah from
My Eight Year
This is my eight year using Turbotax and I am extremely impressed with the company. My taxes have only become more confusing and complicated over the years, however Turbo gets me through it.
Date published: 2023-05-15
Rated 1 out of 5 by
Stun14 from
Will look for an expert next year
This software is not sufficient for Americans living overseas. Deficient in so many ways.
Date published: 2023-05-15
Rated 1 out of 5 by
An0nym0us123456789 from
Not a good experience
In the last 5 years that I have used turbo tax I have not needed to pay for it but for whatever reason this year even though nothing has changed I had to pay because my tax return is no longer a simple one. Then after paying for it and thinking that they were filled on time come to find out when checking on an update for my return that it wasn’t filled. Over all I am really not happy and will be looking for alternative filling options for next year.
All TurboTax® Offerings Reviews - Page 88
Date published: 2023-05-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ella W from
Ella W is awesome
I have no idea what I am doing and asked for help on the Chat. I was fortunate to get Ella W and she was awesome. She has helped me in so many ways. Thank you Thank you Ella!
Date published: 2023-05-15
Rated 4 out of 5 by
hoku10 from
Pretty Impressed
I was impressed how easy it was to complete filing my taxes, pretty scared to start but uploading my w2 was so much easier than manually entering my information. Thank you
Date published: 2023-05-15
Rated 5 out of 5 by
Shivers Gallery from
Happily Used TurboTax for Many Years
Our family has used TurboTax successfully for several years. Had a photography business and used TurboTax successfully.
Date published: 2023-05-15
Rated 3 out of 5 by
Bri T from
Way so expensive now!!!
Overall I like turbo tax but Geez!! I used to pay $30.... $40 bucks to use now $200!!!!!! why so much!!?? Not happy with the crazy insane price increase. I know everything is going up but this is a huge difference. Disappointing
Date published: 2023-05-15
Rated 4 out of 5 by
HessMess from
Good app
Was easy to use and very easy to navigate. I would recommend
Date published: 2023-05-15
Rated 5 out of 5 by
UnBesoParaTi from
Turbo tax is great
This is is quick, convenient, accurate, and I would recommend this service to anyone.
Date published: 2023-05-15
Rated 2 out of 5 by
Not Meeting My Full Needs from
Barriers
Although there are some services I really like with Turbo Tax, the prices keep going up and is becoming unaffordable. Also, I wish there was a department within TurboTax that communicated directly with IRS. I find that I'm paying for services and this should be included. It is challenging to have to spend hours on the phone with IRS to get through. If TurboTax had a department where they could contact IRS directly to help fix issues, that would be great.
Date published: 2023-05-15
Rated 5 out of 5 by
WhimsicalByLelah from
My Eight Year
This is my eight year using Turbotax and I am extremely impressed with the company. My taxes have only become more confusing and complicated over the years, however Turbo gets me through it.
Date published: 2023-05-15
Rated 1 out of 5 by
Stun14 from
Will look for an expert next year
This software is not sufficient for Americans living overseas. Deficient in so many ways.
Date published: 2023-05-15
Rated 1 out of 5 by
An0nym0us123456789 from
Not a good experience
In the last 5 years that I have used turbo tax I have not needed to pay for it but for whatever reason this year even though nothing has changed I had to pay because my tax return is no longer a simple one. Then after paying for it and thinking that they were filled on time come to find out when checking on an update for my return that it wasn’t filled. Over all I am really not happy and will be looking for alternative filling options for next year.
All TurboTax® Offerings Reviews - Page 88
Date published: 2023-05-15