TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Easy Peasy Very Simple ...My spouse thought I did something wrong
Date published: 2021-02-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME Turbo Tax is so simple and easy to do it. Thank you....
Date published: 2021-02-27
Rated 4 out of 5 by from I like Turbo Tax..but I have used TurboTax for many a year. I like the product but there are a few things you can improve upon. First, trying to get answers to questions about your fees and how Turbo Tax works is very difficult. I tried to get you to tell me why I had to pay the same amount to file a non-resident state fee as I did for my resident state even thought I had less than $10 income from that state. You have ways of avoiding answering or making it difficult to get an answer. Second, every year you make minor changes which is OK but sometimes your require new information and data that you have not required in previous years. You should indicate before one starts the process of filing my returns what new information I made need. Like this year, you wanted details from our driver's license which we have not had to provide before. Finally, I think with every level of your products, you should include in the price the ability to speak directly with one of your staff members.
Date published: 2021-02-27
Rated 5 out of 5 by from 2 Easy! Finished in no time while @ home in my jammies! This takes a load off my back! Thanx TurboTax!
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome EZ The program was very user friendly and easy to get completed!
Date published: 2021-02-27
Rated 1 out of 5 by from Problem filing CA state return I still have no idea why it rejected to begin with. It didn't have me fix anything to finally refile, it said I had to wait until something was fixed by 2/26
Date published: 2021-02-27
Rated 4 out of 5 by from turbow tax is good but not great I had problems efiling the returns. Tried to talk with some one about and they were not to helpful. The program said that the IRS had not finalized my forms and how could they when I could not send the forms. One turbow tax person said it was my fault||||
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax correcting MN state form problem John P was a pleasure to work with... he went above and beyiond to solve our MN state tax return form problem. He was very patient as our cell service was very poor and he had to reconnect with us many times as we were disconnected. Nice man....
Date published: 2021-02-27
Rated 5 out of 5 by from First time filer So easy to use, just click and enter. My first time filling....easy!!
Date published: 2021-02-27
Rated 5 out of 5 by from Super fast and easy! It was great! Very easy and fast. Had help the whole way through and never felt confused. Switched to H&R block for 2019 taxes but came back this year because turbo tax was easier and better to use than using a REAL LIFE PERSON at H&R Block. Will never betray turbo tax again!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 870
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy Peasy Very Simple ...My spouse thought I did something wrong
Date published: 2021-02-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME Turbo Tax is so simple and easy to do it. Thank you....
Date published: 2021-02-27
Rated 4 out of 5 by from I like Turbo Tax..but I have used TurboTax for many a year. I like the product but there are a few things you can improve upon. First, trying to get answers to questions about your fees and how Turbo Tax works is very difficult. I tried to get you to tell me why I had to pay the same amount to file a non-resident state fee as I did for my resident state even thought I had less than $10 income from that state. You have ways of avoiding answering or making it difficult to get an answer. Second, every year you make minor changes which is OK but sometimes your require new information and data that you have not required in previous years. You should indicate before one starts the process of filing my returns what new information I made need. Like this year, you wanted details from our driver's license which we have not had to provide before. Finally, I think with every level of your products, you should include in the price the ability to speak directly with one of your staff members.
Date published: 2021-02-27
Rated 5 out of 5 by from 2 Easy! Finished in no time while @ home in my jammies! This takes a load off my back! Thanx TurboTax!
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome EZ The program was very user friendly and easy to get completed!
Date published: 2021-02-27
Rated 1 out of 5 by from Problem filing CA state return I still have no idea why it rejected to begin with. It didn't have me fix anything to finally refile, it said I had to wait until something was fixed by 2/26
Date published: 2021-02-27
Rated 4 out of 5 by from turbow tax is good but not great I had problems efiling the returns. Tried to talk with some one about and they were not to helpful. The program said that the IRS had not finalized my forms and how could they when I could not send the forms. One turbow tax person said it was my fault||||
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax correcting MN state form problem John P was a pleasure to work with... he went above and beyiond to solve our MN state tax return form problem. He was very patient as our cell service was very poor and he had to reconnect with us many times as we were disconnected. Nice man....
Date published: 2021-02-27
Rated 5 out of 5 by from First time filer So easy to use, just click and enter. My first time filling....easy!!
Date published: 2021-02-27
Rated 5 out of 5 by from Super fast and easy! It was great! Very easy and fast. Had help the whole way through and never felt confused. Switched to H&R block for 2019 taxes but came back this year because turbo tax was easier and better to use than using a REAL LIFE PERSON at H&R Block. Will never betray turbo tax again!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 870