TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from State income allocation was a pain Was good other than state income allocation - felt impossible to allocate income how I wanted to, felt like the software would just make up super confusing numbers, different state returns didn't link and I had no way to find how much I paid for the other states because I couldn't go back
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Always easy and always accurate and helpful. Have used for YEARS!!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome It help get the job done. Well done I give five stars
Date published: 2023-04-18
Rated 3 out of 5 by from Invest! The TurboTax interface hasn't substantially changed in years, and it's starting to show. Please invest in some enhancements to the experience.
Date published: 2023-04-18
Rated 2 out of 5 by from Stop charging so mjuch for your services Self-employment sucks and your charge is way too much when I'm already struggling to make ends meet.
Date published: 2023-04-18
Rated 5 out of 5 by from Keeps getting better every year Long time turbo tax user, much more user friendly than the early days. It was awesome then, but y'all don't rest on your laurels. Keep up the great work!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax needs to be more flexible Turbo Tax does a pretty good job, but makes it almost impossible to correct minor errors on certain forms. It throws you into a Catch-22 where you can't fix the form, but it won't let you file until you fix the form. Very Frustrating.
Date published: 2023-04-18
Rated 4 out of 5 by from Great for calculating taxes, but not perfect TurboTax worked flawlessly and was mostly easy to use. I had two problems. 1. I had a 1099-Misc from a brokerage account and had it imported. The Q&A didn't ask the right question and to not get Social Security tax taken out, I had to switch to forms and check a sub-box that also said "Other." 2. I had two 1098 mortgage statements (because my mortgage was bought mid-year) and in order to get them added together I had to check that each one was not the most recent. It wasn't clear that this was what needed to be done.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Everyone was so helpful and explained everything so well to me. I had 3 different associates that helped me through what I didn't understand. Jean,Frank,Yoshanda and they all helped so much! This is my 4th year using turbo tax and I will never not use it! Thanks so much!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is great! It is very easy to use and has answers to most if not all of your questions.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 858
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from State income allocation was a pain Was good other than state income allocation - felt impossible to allocate income how I wanted to, felt like the software would just make up super confusing numbers, different state returns didn't link and I had no way to find how much I paid for the other states because I couldn't go back
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Always easy and always accurate and helpful. Have used for YEARS!!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome It help get the job done. Well done I give five stars
Date published: 2023-04-18
Rated 3 out of 5 by from Invest! The TurboTax interface hasn't substantially changed in years, and it's starting to show. Please invest in some enhancements to the experience.
Date published: 2023-04-18
Rated 2 out of 5 by from Stop charging so mjuch for your services Self-employment sucks and your charge is way too much when I'm already struggling to make ends meet.
Date published: 2023-04-18
Rated 5 out of 5 by from Keeps getting better every year Long time turbo tax user, much more user friendly than the early days. It was awesome then, but y'all don't rest on your laurels. Keep up the great work!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax needs to be more flexible Turbo Tax does a pretty good job, but makes it almost impossible to correct minor errors on certain forms. It throws you into a Catch-22 where you can't fix the form, but it won't let you file until you fix the form. Very Frustrating.
Date published: 2023-04-18
Rated 4 out of 5 by from Great for calculating taxes, but not perfect TurboTax worked flawlessly and was mostly easy to use. I had two problems. 1. I had a 1099-Misc from a brokerage account and had it imported. The Q&A didn't ask the right question and to not get Social Security tax taken out, I had to switch to forms and check a sub-box that also said "Other." 2. I had two 1098 mortgage statements (because my mortgage was bought mid-year) and in order to get them added together I had to check that each one was not the most recent. It wasn't clear that this was what needed to be done.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Everyone was so helpful and explained everything so well to me. I had 3 different associates that helped me through what I didn't understand. Jean,Frank,Yoshanda and they all helped so much! This is my 4th year using turbo tax and I will never not use it! Thanks so much!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is great! It is very easy to use and has answers to most if not all of your questions.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 858