TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from I always use TurboTax Easy to use. Inexpensive. Confident my taxes are done correctly.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax Online Free Edition is Great! First time filing on my own and it was so easy to use. Definitely recommend
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax in easy to use! Easy to navigate! Has instructions and helps look for what you need by showing you examples
Date published: 2021-03-03
Rated 3 out of 5 by from Didn't realize it was more expensive with stocks. I just got into stocks, only putting a very small amount in last year. I had to pay way extra to make $10 last year. Not super stoked about that. Otherwise very very streamlined and easy to navigate and use. Helpful.
Date published: 2021-03-03
Rated 5 out of 5 by from I love turbotax This is my second time using turbotax. It's really easy n does the work for me.
Date published: 2021-03-03
Rated 5 out of 5 by from Streamlined I had a great experience so far. I just filed and wont receive my returns until later but the process itself held your hand in a good way.
Date published: 2021-03-03
Rated 3 out of 5 by from Free for a fee Very nice interface, easy to use, able to finish in a timely manner, but its not as the commercials say,"free free free free". Its free to start your return, but if you want to file it youre paying a minimum of 60, not including every chance they get pushing an upsale. Ive used them for years, and will continue but im just warning those who think its free when its more like "fee fee fee fee."
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome! Easy guide to filing taxes. This is a great way to do it
Date published: 2021-03-03
Rated 1 out of 5 by from Customer Care hung up on me I was filing my taxes, and everything was going great until I got an error stating that a player ID was incorrect. It didn't tell me where to fix it or even highlight it on the "please review" section so I was completely confused and reached out to customer care. I was told they would call in about 15 mins. Once they called I sat around for a few minutes in silence before hearing laughter and then the phone hang up. Finally had to turn to an alternate site to find the answer which apparently was that the end of the player ID which took forever to find where to edit, couldn't have uppercase letters which Turbotax itself auto imported as such.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Experience! I couldn't have done it without Xavier, TurboTax's Live Expert. He was very patient and knowledgeable.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 842
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I always use TurboTax Easy to use. Inexpensive. Confident my taxes are done correctly.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax Online Free Edition is Great! First time filing on my own and it was so easy to use. Definitely recommend
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax in easy to use! Easy to navigate! Has instructions and helps look for what you need by showing you examples
Date published: 2021-03-03
Rated 3 out of 5 by from Didn't realize it was more expensive with stocks. I just got into stocks, only putting a very small amount in last year. I had to pay way extra to make $10 last year. Not super stoked about that. Otherwise very very streamlined and easy to navigate and use. Helpful.
Date published: 2021-03-03
Rated 5 out of 5 by from I love turbotax This is my second time using turbotax. It's really easy n does the work for me.
Date published: 2021-03-03
Rated 5 out of 5 by from Streamlined I had a great experience so far. I just filed and wont receive my returns until later but the process itself held your hand in a good way.
Date published: 2021-03-03
Rated 3 out of 5 by from Free for a fee Very nice interface, easy to use, able to finish in a timely manner, but its not as the commercials say,"free free free free". Its free to start your return, but if you want to file it youre paying a minimum of 60, not including every chance they get pushing an upsale. Ive used them for years, and will continue but im just warning those who think its free when its more like "fee fee fee fee."
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome! Easy guide to filing taxes. This is a great way to do it
Date published: 2021-03-03
Rated 1 out of 5 by from Customer Care hung up on me I was filing my taxes, and everything was going great until I got an error stating that a player ID was incorrect. It didn't tell me where to fix it or even highlight it on the "please review" section so I was completely confused and reached out to customer care. I was told they would call in about 15 mins. Once they called I sat around for a few minutes in silence before hearing laughter and then the phone hang up. Finally had to turn to an alternate site to find the answer which apparently was that the end of the player ID which took forever to find where to edit, couldn't have uppercase letters which Turbotax itself auto imported as such.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Experience! I couldn't have done it without Xavier, TurboTax's Live Expert. He was very patient and knowledgeable.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 842