TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from State tax forms wrong 2x!! Not sure how I can run the review four times and hit "Fix My Return" twice, and it was resubmitted incorrectly!! I may rate it lower if my state tax gets rejected a third time. Other years it has been fine, but maybe KY doesn't do e-file??
Date published: 2023-05-11
Rated 5 out of 5 by from One word describes Turbo Tax best... "EASY" Turbo Tax was extremely user friendly. Thoroughly walks you through each section. Thank you, Turbo Tax!
Date published: 2023-05-11
Rated 1 out of 5 by from I have not been able to submit my tax return I always have had great success with turbo but this year I can't not get my taxes accepted by either state or fed. The AGI number is coming back incorrect?? It is not because that is what it was on my 21 return which was accepted and processed by both state and fed. I can't get help from turbo>>>frustrating!!!
Date published: 2023-05-11
Rated 5 out of 5 by from EXCELLENT PROGRAM I HAD TO HAVE LIVE HELP AND IT WAS AMAZING!! THE REP ANGELA WAS EXTREMLY HELPFUL AND A TRUE PROFESSIONAL.
Date published: 2023-05-11
Rated 1 out of 5 by from CUMBERSOME, DIFFICULT TO CHECK ERRORS, MISLEADING "SAID IT WAS COMPLETED, JUST DOUBLE CHECKED AND NOW SAYS IT WASNT FILED AND SENT ??? , MISLEADING CLOSURE INFO, ULTRAEXPENSIVE ,
Date published: 2023-05-11
Rated 5 out of 5 by from Turbotax is easy and quick to use!! This is my seventh time filing with turbotax and i am never disappointed!!! 10/10 Recommend!
Date published: 2023-05-11
Rated 2 out of 5 by from TURBO TAX RATING I HAD TO GO BACK INTO TURBO TAX THINKING I HAD TO AMEND MY TAXES ONLY TO FIND OUT THAT IT LOOKED AS THOUGH I HAD NOT COMPLETED THEM. MAYBE I DID, MAYBE I DIDN'T BUT I DID NOT RECEIVED ANY EMAILS FROM TURBO TAX REMINDING ME THEN THAT I HAD NOT COMPLETED THEM BY THE DUE DATE.
Date published: 2023-05-11
Rated 5 out of 5 by from I've been using Turbo Tax for years The live help is excellent, very friendly. I would suggest filing early because the representatives are very busy closer to the filing deadline.
Date published: 2023-05-11
Rated 5 out of 5 by from The Best Service Great Service and great advisors.... Lisa was excellent
Date published: 2023-05-11
Rated 5 out of 5 by from Love Turbo Tax So easy to use and Debbie was absolutely patient and so professional.
Date published: 2023-05-11
All TurboTax® Offerings Reviews - Page 85
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from State tax forms wrong 2x!! Not sure how I can run the review four times and hit "Fix My Return" twice, and it was resubmitted incorrectly!! I may rate it lower if my state tax gets rejected a third time. Other years it has been fine, but maybe KY doesn't do e-file??
Date published: 2023-05-11
Rated 5 out of 5 by from One word describes Turbo Tax best... "EASY" Turbo Tax was extremely user friendly. Thoroughly walks you through each section. Thank you, Turbo Tax!
Date published: 2023-05-11
Rated 1 out of 5 by from I have not been able to submit my tax return I always have had great success with turbo but this year I can't not get my taxes accepted by either state or fed. The AGI number is coming back incorrect?? It is not because that is what it was on my 21 return which was accepted and processed by both state and fed. I can't get help from turbo>>>frustrating!!!
Date published: 2023-05-11
Rated 5 out of 5 by from EXCELLENT PROGRAM I HAD TO HAVE LIVE HELP AND IT WAS AMAZING!! THE REP ANGELA WAS EXTREMLY HELPFUL AND A TRUE PROFESSIONAL.
Date published: 2023-05-11
Rated 1 out of 5 by from CUMBERSOME, DIFFICULT TO CHECK ERRORS, MISLEADING "SAID IT WAS COMPLETED, JUST DOUBLE CHECKED AND NOW SAYS IT WASNT FILED AND SENT ??? , MISLEADING CLOSURE INFO, ULTRAEXPENSIVE ,
Date published: 2023-05-11
Rated 5 out of 5 by from Turbotax is easy and quick to use!! This is my seventh time filing with turbotax and i am never disappointed!!! 10/10 Recommend!
Date published: 2023-05-11
Rated 2 out of 5 by from TURBO TAX RATING I HAD TO GO BACK INTO TURBO TAX THINKING I HAD TO AMEND MY TAXES ONLY TO FIND OUT THAT IT LOOKED AS THOUGH I HAD NOT COMPLETED THEM. MAYBE I DID, MAYBE I DIDN'T BUT I DID NOT RECEIVED ANY EMAILS FROM TURBO TAX REMINDING ME THEN THAT I HAD NOT COMPLETED THEM BY THE DUE DATE.
Date published: 2023-05-11
Rated 5 out of 5 by from I've been using Turbo Tax for years The live help is excellent, very friendly. I would suggest filing early because the representatives are very busy closer to the filing deadline.
Date published: 2023-05-11
Rated 5 out of 5 by from The Best Service Great Service and great advisors.... Lisa was excellent
Date published: 2023-05-11
Rated 5 out of 5 by from Love Turbo Tax So easy to use and Debbie was absolutely patient and so professional.
Date published: 2023-05-11
All TurboTax® Offerings Reviews - Page 85