TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from So happy with the LIVE representative help! I was unsure about paying the extra for LIVE Representative help, but I am glad I did. Two representatives stayed on the phone with me and remotely viewed my screens to help with submitting forms. Excellent way to do taxes from home!
Date published: 2021-02-25
Rated 5 out of 5 by from So simple, my cat could do it Fast and easy to comprehend. Thanks for saving me time and money.
Date published: 2021-02-25
Rated 5 out of 5 by from Been a loyal TurboTax user for 9 years now! TurboTax is consistently a great platform year-to-year to file our taxes with. I feel confident and secure in our filing and that we are receiving all the refunds we are eligible for. Each section is very detailed and if you have a question about what it's asking the explanations are very helpful. Filing taxes is never fun or easy, but with TurboTax it's like a weight is lifted as I go through the process and realize how easy they make it. We also have some tricky filing to do with working out of state but living in another, but TurboTax takes the guess work out of filing and helps you each step of the way. The only small criticism I have is the amount of times they try to upsell you on upgrading, which seems to be increasing each year.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax is awesome The experts are awesome and I was able to ask as many questions as I wanted. I really am thankful for this amazing service.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is very convenient Turbo Tax is very convenient and easy to use. Its nice to be able to do your taxes at home and with confidence.
Date published: 2021-02-25
Rated 5 out of 5 by from I trust TurboTax Easy to understand and use. Good Dash Board. Questions are simple enough to answer. Well respected employees.
Date published: 2021-02-25
Rated 5 out of 5 by from Agent Karen excellent The Turbo Tax full service agent Karen that who I have been with and yes she did my taxes for me this year because it was harder this year for me to do them I didn’t understand and it was cheaper and she found out something that made my refund higher thank goodness for that but she has been wonderful and Has been honest with me and she was patient with me instead of rushing through my return if she would of did that I wouldn’t of got what I got thank u I am going to do this next year oh and I didn’t even have to go anywhere
Date published: 2021-02-25
Rated 5 out of 5 by from Really love it I don't know much about filing my taxes and it's very overwhelming as a student, but they really explain things well and make it easy.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax Is Awesome love how fast and easy it is, I love how they have live experts to help people who doesn't know how to file their taxes and help people if they can't find certain things on their W2s
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is awesome and easy I've used Turbo tax before and it is easy to use...
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 834
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So happy with the LIVE representative help! I was unsure about paying the extra for LIVE Representative help, but I am glad I did. Two representatives stayed on the phone with me and remotely viewed my screens to help with submitting forms. Excellent way to do taxes from home!
Date published: 2021-02-25
Rated 5 out of 5 by from So simple, my cat could do it Fast and easy to comprehend. Thanks for saving me time and money.
Date published: 2021-02-25
Rated 5 out of 5 by from Been a loyal TurboTax user for 9 years now! TurboTax is consistently a great platform year-to-year to file our taxes with. I feel confident and secure in our filing and that we are receiving all the refunds we are eligible for. Each section is very detailed and if you have a question about what it's asking the explanations are very helpful. Filing taxes is never fun or easy, but with TurboTax it's like a weight is lifted as I go through the process and realize how easy they make it. We also have some tricky filing to do with working out of state but living in another, but TurboTax takes the guess work out of filing and helps you each step of the way. The only small criticism I have is the amount of times they try to upsell you on upgrading, which seems to be increasing each year.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax is awesome The experts are awesome and I was able to ask as many questions as I wanted. I really am thankful for this amazing service.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is very convenient Turbo Tax is very convenient and easy to use. Its nice to be able to do your taxes at home and with confidence.
Date published: 2021-02-25
Rated 5 out of 5 by from I trust TurboTax Easy to understand and use. Good Dash Board. Questions are simple enough to answer. Well respected employees.
Date published: 2021-02-25
Rated 5 out of 5 by from Agent Karen excellent The Turbo Tax full service agent Karen that who I have been with and yes she did my taxes for me this year because it was harder this year for me to do them I didn’t understand and it was cheaper and she found out something that made my refund higher thank goodness for that but she has been wonderful and Has been honest with me and she was patient with me instead of rushing through my return if she would of did that I wouldn’t of got what I got thank u I am going to do this next year oh and I didn’t even have to go anywhere
Date published: 2021-02-25
Rated 5 out of 5 by from Really love it I don't know much about filing my taxes and it's very overwhelming as a student, but they really explain things well and make it easy.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax Is Awesome love how fast and easy it is, I love how they have live experts to help people who doesn't know how to file their taxes and help people if they can't find certain things on their W2s
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is awesome and easy I've used Turbo tax before and it is easy to use...
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 834