TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo is awesome Turbo was easy and excellent. I love it and use every year.
Date published: 2023-05-12
Rated 5 out of 5 by from taxes done Easy and understandable, maximized return and only took a little over an hour
Date published: 2023-05-12
Rated 5 out of 5 by from Turbo Tax is Easy. Really happy with how it explained the mistakes I made and how to fix them. Easy to use.
Date published: 2023-05-12
Rated 1 out of 5 by from Taxes not filed! I completed my taxes with Turbo Tax by the tax date deadline and I paid the amount due to Turbo Tax. My taxes were not filed! I did not receive any emails advising me the taxes were not completed and filed, even though I had numerous email reminders to file the taxes. I am very disappointed!
Date published: 2023-05-12
Rated 2 out of 5 by from Expensive and easy. After 4 months I checked back to find it was rejected by the irs. Made the corrections and easily re-submitted.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbotax is very easy to use Very good and teaches about tax rules. Made life easier
Date published: 2023-05-12
Rated 3 out of 5 by from It works! Turbo tax has been great and easy to use, but I have noticed it has gotten more expensive (like anything) over the years. I didn't get a lot back in my returns this year and I am in a difficult financial spot this year so I had to file late so I could wait until I got the money to do so. Not having that money I paid you guys for your most basic service is going to make a big impact on my ability to buy myself food this month. Other than that, its a great service.
Date published: 2023-05-12
Rated 5 out of 5 by from First Time User It was easy to use and follow. this is my first time using turbotax. I will continue to use it from now on.
Date published: 2023-05-12
Rated 5 out of 5 by from Easy to file Preparing the return was easier this year than last because finding the correct page to enter information was clearer. E-filing was pretty straightforward, the PIN was displayed clearly (unlike last year when I e-filed my daughter's return), and we had our drivers' licenses handy. It seems like a lot of hoops to jump through, however.
Date published: 2023-05-12
Rated 4 out of 5 by from Turbo tax is easy We liked and learnt new things. It helped us understand various breakdowns.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 83
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo is awesome Turbo was easy and excellent. I love it and use every year.
Date published: 2023-05-12
Rated 5 out of 5 by from taxes done Easy and understandable, maximized return and only took a little over an hour
Date published: 2023-05-12
Rated 5 out of 5 by from Turbo Tax is Easy. Really happy with how it explained the mistakes I made and how to fix them. Easy to use.
Date published: 2023-05-12
Rated 1 out of 5 by from Taxes not filed! I completed my taxes with Turbo Tax by the tax date deadline and I paid the amount due to Turbo Tax. My taxes were not filed! I did not receive any emails advising me the taxes were not completed and filed, even though I had numerous email reminders to file the taxes. I am very disappointed!
Date published: 2023-05-12
Rated 2 out of 5 by from Expensive and easy. After 4 months I checked back to find it was rejected by the irs. Made the corrections and easily re-submitted.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbotax is very easy to use Very good and teaches about tax rules. Made life easier
Date published: 2023-05-12
Rated 3 out of 5 by from It works! Turbo tax has been great and easy to use, but I have noticed it has gotten more expensive (like anything) over the years. I didn't get a lot back in my returns this year and I am in a difficult financial spot this year so I had to file late so I could wait until I got the money to do so. Not having that money I paid you guys for your most basic service is going to make a big impact on my ability to buy myself food this month. Other than that, its a great service.
Date published: 2023-05-12
Rated 5 out of 5 by from First Time User It was easy to use and follow. this is my first time using turbotax. I will continue to use it from now on.
Date published: 2023-05-12
Rated 5 out of 5 by from Easy to file Preparing the return was easier this year than last because finding the correct page to enter information was clearer. E-filing was pretty straightforward, the PIN was displayed clearly (unlike last year when I e-filed my daughter's return), and we had our drivers' licenses handy. It seems like a lot of hoops to jump through, however.
Date published: 2023-05-12
Rated 4 out of 5 by from Turbo tax is easy We liked and learnt new things. It helped us understand various breakdowns.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 83