TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from THANK YOU TURBO TAX IT WAS VERY EASY AND INFORMATIVE! THE EASIEST I HAVE EVER DONE MY TAXES
Date published: 2021-03-03
Rated 5 out of 5 by from Super user friendly! The live help was there when I needed it and they made it easy for me to understand.
Date published: 2021-03-03
Rated 1 out of 5 by from Not satisfied I have used Turbo Tax before and never had any issues until this year. Through the application process, I needed my previous tax return (2019). When I looked into my account to retrieve that information, nothing was there. I spoke with two representatives from Turbo Tax through the "live" help service. Neither was able to figure out why my previous tax return document wasn't saved in my account, but I was told that I have another with the same email? After many attempts on trying to figure out how that can be accessed. The turbo tax staff was not able to locate that account, or find my previous tax return. They advised me to my last and only option which was to request it by mail through the IRS website. I am very unhappy with the level of professionalism and care the staff handled the situation.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome it was a walk in the park, why use all those Tax agent when you have free turbo tax.
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is easy to use and definitely makes filling your tax returns simple and stress free.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbotax was super easy to use Great experience, finished both fed and state taxes in under an hour.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo tax charge too to do taxes It was good. The site is very easy to navigate....
Date published: 2021-03-03
Rated 5 out of 5 by from Clarity in the questions The program was easy to navigate and the Tips gave concise information that I used over and over. Surprisingly easy program.
Date published: 2021-03-03
Rated 4 out of 5 by from Reliable, for a straightforward return The UI continues to be as simple as possible to use, which is great. It took me about 45 minutes to get through the entire return for a straightforward standard deduction/mortgage/investments return. The imports / APIs from institutions are seamless and fast. The deduction and situation rules checkers are very fast. Only criticism is some of the help is pedantic - click "why" and in a few cases you get "because." or "check your statement" or "click the IRS website". Also, it skipped asking the amount of the IRA contrib for 2020 after asking did we do one. Had to go to the checklist to get back to it.
Date published: 2021-03-03
Rated 5 out of 5 by from REALLY GREAT EXPERIENCE Easy to follow online instructions, and complete in a reasonable time, without interruptions.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 817
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from THANK YOU TURBO TAX IT WAS VERY EASY AND INFORMATIVE! THE EASIEST I HAVE EVER DONE MY TAXES
Date published: 2021-03-03
Rated 5 out of 5 by from Super user friendly! The live help was there when I needed it and they made it easy for me to understand.
Date published: 2021-03-03
Rated 1 out of 5 by from Not satisfied I have used Turbo Tax before and never had any issues until this year. Through the application process, I needed my previous tax return (2019). When I looked into my account to retrieve that information, nothing was there. I spoke with two representatives from Turbo Tax through the "live" help service. Neither was able to figure out why my previous tax return document wasn't saved in my account, but I was told that I have another with the same email? After many attempts on trying to figure out how that can be accessed. The turbo tax staff was not able to locate that account, or find my previous tax return. They advised me to my last and only option which was to request it by mail through the IRS website. I am very unhappy with the level of professionalism and care the staff handled the situation.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome it was a walk in the park, why use all those Tax agent when you have free turbo tax.
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is easy to use and definitely makes filling your tax returns simple and stress free.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbotax was super easy to use Great experience, finished both fed and state taxes in under an hour.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo tax charge too to do taxes It was good. The site is very easy to navigate....
Date published: 2021-03-03
Rated 5 out of 5 by from Clarity in the questions The program was easy to navigate and the Tips gave concise information that I used over and over. Surprisingly easy program.
Date published: 2021-03-03
Rated 4 out of 5 by from Reliable, for a straightforward return The UI continues to be as simple as possible to use, which is great. It took me about 45 minutes to get through the entire return for a straightforward standard deduction/mortgage/investments return. The imports / APIs from institutions are seamless and fast. The deduction and situation rules checkers are very fast. Only criticism is some of the help is pedantic - click "why" and in a few cases you get "because." or "check your statement" or "click the IRS website". Also, it skipped asking the amount of the IRA contrib for 2020 after asking did we do one. Had to go to the checklist to get back to it.
Date published: 2021-03-03
Rated 5 out of 5 by from REALLY GREAT EXPERIENCE Easy to follow online instructions, and complete in a reasonable time, without interruptions.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 817