TURBOTAX CUSTOMER REVIEWS
TurboTax Live Basic Reviews
Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
HAILEYMAIN1999 from
THANK YOU TURBO TAX
IT WAS VERY EASY AND INFORMATIVE! THE EASIEST I HAVE EVER DONE MY TAXES
Date published: 2021-03-03
Rated 5 out of 5 by
Lotus17 from
Super user friendly!
The live help was there when I needed it and they made it easy for me to understand.
Date published: 2021-03-03
Rated 1 out of 5 by
Karla 4k from
Not satisfied
I have used Turbo Tax before and never had any issues until this year. Through the application process, I needed my previous tax return (2019). When I looked into my account to retrieve that information, nothing was there. I spoke with two representatives from Turbo Tax through the "live" help service. Neither was able to figure out why my previous tax return document wasn't saved in my account, but I was told that I have another with the same email? After many attempts on trying to figure out how that can be accessed. The turbo tax staff was not able to locate that account, or find my previous tax return. They advised me to my last and only option which was to request it by mail through the IRS website. I am very unhappy with the level of professionalism and care the staff handled the situation.
Date published: 2021-03-03
Rated 5 out of 5 by
ChinkyJamaica from
Awesome
it was a walk in the park, why use all those Tax agent when you have free turbo tax.
Date published: 2021-03-03
Rated 5 out of 5 by
BBow123202 from
Love Turbo Tax
Turbo Tax is easy to use and definitely makes filling your tax returns simple and stress free.
Date published: 2021-03-03
Rated 5 out of 5 by
AJJ14 from
Turbotax was super easy to use
Great experience, finished both fed and state taxes in under an hour.
Date published: 2021-03-03
Rated 4 out of 5 by
Sprat41 from
Turbo tax charge too to do taxes
It was good. The site is very easy to navigate....
Date published: 2021-03-03
Rated 5 out of 5 by
Cordy9 from
Clarity in the questions
The program was easy to navigate and the Tips gave concise information that I used over and over. Surprisingly easy program.
Date published: 2021-03-03
Rated 4 out of 5 by
flyingcircus from
Reliable, for a straightforward return
The UI continues to be as simple as possible to use, which is great. It took me about 45 minutes to get through the entire return for a straightforward standard deduction/mortgage/investments return. The imports / APIs from institutions are seamless and fast. The deduction and situation rules checkers are very fast. Only criticism is some of the help is pedantic - click "why" and in a few cases you get "because." or "check your statement" or "click the IRS website". Also, it skipped asking the amount of the IRA contrib for 2020 after asking did we do one. Had to go to the checklist to get back to it.
Date published: 2021-03-03
Rated 5 out of 5 by
LAR R from
REALLY GREAT EXPERIENCE
Easy to follow online instructions, and complete in a reasonable time, without interruptions.
All TurboTax® Offerings Reviews - Page 817
Date published: 2021-03-03
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
HAILEYMAIN1999 from
THANK YOU TURBO TAX
IT WAS VERY EASY AND INFORMATIVE! THE EASIEST I HAVE EVER DONE MY TAXES
Date published: 2021-03-03
Rated 5 out of 5 by
Lotus17 from
Super user friendly!
The live help was there when I needed it and they made it easy for me to understand.
Date published: 2021-03-03
Rated 1 out of 5 by
Karla 4k from
Not satisfied
I have used Turbo Tax before and never had any issues until this year. Through the application process, I needed my previous tax return (2019). When I looked into my account to retrieve that information, nothing was there. I spoke with two representatives from Turbo Tax through the "live" help service. Neither was able to figure out why my previous tax return document wasn't saved in my account, but I was told that I have another with the same email? After many attempts on trying to figure out how that can be accessed. The turbo tax staff was not able to locate that account, or find my previous tax return. They advised me to my last and only option which was to request it by mail through the IRS website. I am very unhappy with the level of professionalism and care the staff handled the situation.
Date published: 2021-03-03
Rated 5 out of 5 by
ChinkyJamaica from
Awesome
it was a walk in the park, why use all those Tax agent when you have free turbo tax.
Date published: 2021-03-03
Rated 5 out of 5 by
BBow123202 from
Love Turbo Tax
Turbo Tax is easy to use and definitely makes filling your tax returns simple and stress free.
Date published: 2021-03-03
Rated 5 out of 5 by
AJJ14 from
Turbotax was super easy to use
Great experience, finished both fed and state taxes in under an hour.
Date published: 2021-03-03
Rated 4 out of 5 by
Sprat41 from
Turbo tax charge too to do taxes
It was good. The site is very easy to navigate....
Date published: 2021-03-03
Rated 5 out of 5 by
Cordy9 from
Clarity in the questions
The program was easy to navigate and the Tips gave concise information that I used over and over. Surprisingly easy program.
Date published: 2021-03-03
Rated 4 out of 5 by
flyingcircus from
Reliable, for a straightforward return
The UI continues to be as simple as possible to use, which is great. It took me about 45 minutes to get through the entire return for a straightforward standard deduction/mortgage/investments return. The imports / APIs from institutions are seamless and fast. The deduction and situation rules checkers are very fast. Only criticism is some of the help is pedantic - click "why" and in a few cases you get "because." or "check your statement" or "click the IRS website". Also, it skipped asking the amount of the IRA contrib for 2020 after asking did we do one. Had to go to the checklist to get back to it.
Date published: 2021-03-03
Rated 5 out of 5 by
LAR R from
REALLY GREAT EXPERIENCE
Easy to follow online instructions, and complete in a reasonable time, without interruptions.
All TurboTax® Offerings Reviews - Page 817
Date published: 2021-03-03