TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Great experience Had 2 days left to file my taxes and Tubro Tax made it easy for me to sync my online financials accounts to help me complete the filing with ease.
Date published: 2023-04-18
Rated 4 out of 5 by from i just filed for the first time on my own i am in my 30s and was able to file on my own for the first time in ever.
Date published: 2023-04-18
Rated 5 out of 5 by from Awosme GREAT!! easy to use and works great for senior citizens
Date published: 2023-04-18
Rated 5 out of 5 by from every year it gets better every year it gets easier doing my taxes with Turbo Tax, the every support team is quick and extremely knowledgeable here.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Easy fix when I forgot my 1095-A, thank you for making it user friendly!
Date published: 2023-04-18
Rated 3 out of 5 by from Good I did not agree with the price at the end as I could have paid a CPA to help me and wish I would have done that instead of using Turbo Tax
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is a great product; however ... TurboTax is a great product which I have used for 20+ years; however, it is still not as intuitive as it can and should be. The program failed to ask me what I wanted to do with my Federal Tax Overpayment. For my State Tax Overpayment it asked if I wanted to apply my overpayment to my State Estimated Tax Payment that was due upon filing. It then took into account the amount that was being applied to the State Estimated Tax Due for April and zeroed out the amount due with the April voucher and also reduced the amount due for the June 15th voucher by the surplus amount over the amount due in April. For the Federal Return, I had to go to the Forms directly and override the Standard option of simply send me the overpayment in the form of a refund payment to me. This manual override worked for the 2022 return; however, it fail to adjust the Federal Estimated Tax Vouchers for April, June, September 2023 and January 2024.The same thing happened last year also. There are plenty of other glitches also but enough said for now.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbotax Easy to use. Very fast. Accurate and I love the direct deposit and pay with refund option
Date published: 2023-04-18
Rated 5 out of 5 by from Makes Filing Easy I do taxes for several family members in very different situations. TurboTax makes it easy and if i have a question or need an explanation, TurboTax always has an answer.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best I gotta say TurboTax is a lifesaver, I am self employed so taxes can be pretty hard for me but TurboTax always make it as easy as possible. I'm a independent contractor of a company that makes it free to file with TurboTax so that's another plus! I love it!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 814
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great experience Had 2 days left to file my taxes and Tubro Tax made it easy for me to sync my online financials accounts to help me complete the filing with ease.
Date published: 2023-04-18
Rated 4 out of 5 by from i just filed for the first time on my own i am in my 30s and was able to file on my own for the first time in ever.
Date published: 2023-04-18
Rated 5 out of 5 by from Awosme GREAT!! easy to use and works great for senior citizens
Date published: 2023-04-18
Rated 5 out of 5 by from every year it gets better every year it gets easier doing my taxes with Turbo Tax, the every support team is quick and extremely knowledgeable here.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Easy fix when I forgot my 1095-A, thank you for making it user friendly!
Date published: 2023-04-18
Rated 3 out of 5 by from Good I did not agree with the price at the end as I could have paid a CPA to help me and wish I would have done that instead of using Turbo Tax
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is a great product; however ... TurboTax is a great product which I have used for 20+ years; however, it is still not as intuitive as it can and should be. The program failed to ask me what I wanted to do with my Federal Tax Overpayment. For my State Tax Overpayment it asked if I wanted to apply my overpayment to my State Estimated Tax Payment that was due upon filing. It then took into account the amount that was being applied to the State Estimated Tax Due for April and zeroed out the amount due with the April voucher and also reduced the amount due for the June 15th voucher by the surplus amount over the amount due in April. For the Federal Return, I had to go to the Forms directly and override the Standard option of simply send me the overpayment in the form of a refund payment to me. This manual override worked for the 2022 return; however, it fail to adjust the Federal Estimated Tax Vouchers for April, June, September 2023 and January 2024.The same thing happened last year also. There are plenty of other glitches also but enough said for now.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbotax Easy to use. Very fast. Accurate and I love the direct deposit and pay with refund option
Date published: 2023-04-18
Rated 5 out of 5 by from Makes Filing Easy I do taxes for several family members in very different situations. TurboTax makes it easy and if i have a question or need an explanation, TurboTax always has an answer.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best I gotta say TurboTax is a lifesaver, I am self employed so taxes can be pretty hard for me but TurboTax always make it as easy as possible. I'm a independent contractor of a company that makes it free to file with TurboTax so that's another plus! I love it!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 814