TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from My Experience was Amazing My Turbo Tax Expert was Stephanie. Oh My Goodness, she was amazing and her bubbly personality truly put my mind at ease with what I was doing. She answered all my questions and made sure I understood what the question was asking and I knew what I was answering. I even asked when we disconnected if there was a way I could reach her personally if I had any other questions. She said unfortunately not, but her co workers were just as great and she had no doubt that they would help me just like she did!
Date published: 2021-03-02
Rated 3 out of 5 by from TT is very good but watch out for additional fees! Very easy to work with. Questions guide you through nicely. Careful when E filing additional tax returns (friends, siblings, etc,.) as the fees add up ($65). Programs advices you of a $25 additional fee which is OK but then they charge you an additional $40 processing fee. Once you agree to additional fees it is hard to go back and cancel them. Fees should be displayed prominently in advance and if an additional fee pops up the system should allow you to easily cancel. This was the only negative with the program!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is very good. Turbo Tax is easy to use and follow. If help is needed, only a phone call away.
Date published: 2021-03-02
Rated 5 out of 5 by from Awesome and make doing taxes easy Overall, Turbotax has your bases covered. As an accountant, they've done a great job of making it easy.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awsome Been using them for 9 years now never a problem Its easy to follow and help is always near bay.
Date published: 2021-03-02
Rated 1 out of 5 by from This product no longer works well. Any time there is a pop-up the system locks. Help desk is of no help.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is awsome!!!! This was so easy and simple to use ..every question has a explanation of what that question means..incase your confused. Like i was!!! And for 30 dollars more to switch from basic to the plus package you get to speak to some one if yoir still confused lol..how much better can it get...
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome and Easy Turbo tax is easy to use and really makes filing with my own business easy! Plus they offer Quickbooks Self Employed for FREE for the year. It made it super easy to transfer all my info to my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO FIRST TIMER VERY EASY TO USE. LOVED THE WAY I WAS ABLE TO LOG IN TO ADD MY RETIREMENT INFO
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Rocks!! I used one of the live accountants and my questions were answered super quick.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 813
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from My Experience was Amazing My Turbo Tax Expert was Stephanie. Oh My Goodness, she was amazing and her bubbly personality truly put my mind at ease with what I was doing. She answered all my questions and made sure I understood what the question was asking and I knew what I was answering. I even asked when we disconnected if there was a way I could reach her personally if I had any other questions. She said unfortunately not, but her co workers were just as great and she had no doubt that they would help me just like she did!
Date published: 2021-03-02
Rated 3 out of 5 by from TT is very good but watch out for additional fees! Very easy to work with. Questions guide you through nicely. Careful when E filing additional tax returns (friends, siblings, etc,.) as the fees add up ($65). Programs advices you of a $25 additional fee which is OK but then they charge you an additional $40 processing fee. Once you agree to additional fees it is hard to go back and cancel them. Fees should be displayed prominently in advance and if an additional fee pops up the system should allow you to easily cancel. This was the only negative with the program!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is very good. Turbo Tax is easy to use and follow. If help is needed, only a phone call away.
Date published: 2021-03-02
Rated 5 out of 5 by from Awesome and make doing taxes easy Overall, Turbotax has your bases covered. As an accountant, they've done a great job of making it easy.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awsome Been using them for 9 years now never a problem Its easy to follow and help is always near bay.
Date published: 2021-03-02
Rated 1 out of 5 by from This product no longer works well. Any time there is a pop-up the system locks. Help desk is of no help.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is awsome!!!! This was so easy and simple to use ..every question has a explanation of what that question means..incase your confused. Like i was!!! And for 30 dollars more to switch from basic to the plus package you get to speak to some one if yoir still confused lol..how much better can it get...
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome and Easy Turbo tax is easy to use and really makes filing with my own business easy! Plus they offer Quickbooks Self Employed for FREE for the year. It made it super easy to transfer all my info to my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO FIRST TIMER VERY EASY TO USE. LOVED THE WAY I WAS ABLE TO LOG IN TO ADD MY RETIREMENT INFO
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Rocks!! I used one of the live accountants and my questions were answered super quick.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 813