TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Bad - it charged so much for filing and you cant you guys pull the wool over at the last minute - I wanted basic and then it selected premium, i don't have 6 hours to redo this tonight. I will expect an email
Date published: 2023-04-18
Rated 5 out of 5 by from veary good to work with Very informal and helpful with tax preparation. Great customer service .
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Elation This was so easy and intuitive...no pun intended. As the tax preparer continued increasing their prices ever year. Last year was $525, I would expect $550 - $600 this year...my situation is not complicated to justify using them again. Not only did I save money by using TurboTax, my son and I feel so empowered knowing we can accomplish this yearly task without "professional" support, as long as we are W2 taxpayers.
Date published: 2023-04-18
Rated 5 out of 5 by from I love Turbo Tax It is already upsetting to have to spend time doing your taxes. I like it when Turbo Tax tells me "We've got this" There are alot of positive statements said as you move along---which make doing taxes bearable.
Date published: 2023-04-18
Rated 1 out of 5 by from Overflowing Hidden Fees I have always used Turbo Tax, and this was the first time they did away with the free option. I thought it would be best to continue using the platform since all my information was already here and I am familiar with the platform. I'll be straight forward, unlike Turbo Tax would, there is a new file fee at the end of each section. Do not suggest.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax 2022 It felt a little too long especially towards the end. I thought after submitting payment it would've been the last step. But was asked additional info from previous tax return. I didn't understand that part.
Date published: 2023-04-18
Rated 4 out of 5 by from Yeah, Turbo Tax It has some difficulties letting go when there are changes.
Date published: 2023-04-18
Rated 5 out of 5 by from Litonya was a superstar! I have a weird tax issue each year and I can never seem to get it right, and the people who help me are always professional and patient. Thank you to Litonya for saving me this year!
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good I have been using TurboTax for 15 years. The price seems a bit high for completing taxes on your own (and continues to increase yearly). I also do not like that once you have used a certain product, it is impossible to go back down and use a cheaper option. I love the self-guided flow and the big picture breakdown of income and taxes and comparison from the previous year to the current year.
Date published: 2023-04-18
Rated 5 out of 5 by from I Depend on Turbo Tax! I use Turbo Tax Service every year because the tax specialists are so friendly and patient when I have a problem. I just click on the 'Chat" box, and someone calls me right away. "Turbo Tax makes tax filing easy peasy!"
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 808
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Bad - it charged so much for filing and you cant you guys pull the wool over at the last minute - I wanted basic and then it selected premium, i don't have 6 hours to redo this tonight. I will expect an email
Date published: 2023-04-18
Rated 5 out of 5 by from veary good to work with Very informal and helpful with tax preparation. Great customer service .
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Elation This was so easy and intuitive...no pun intended. As the tax preparer continued increasing their prices ever year. Last year was $525, I would expect $550 - $600 this year...my situation is not complicated to justify using them again. Not only did I save money by using TurboTax, my son and I feel so empowered knowing we can accomplish this yearly task without "professional" support, as long as we are W2 taxpayers.
Date published: 2023-04-18
Rated 5 out of 5 by from I love Turbo Tax It is already upsetting to have to spend time doing your taxes. I like it when Turbo Tax tells me "We've got this" There are alot of positive statements said as you move along---which make doing taxes bearable.
Date published: 2023-04-18
Rated 1 out of 5 by from Overflowing Hidden Fees I have always used Turbo Tax, and this was the first time they did away with the free option. I thought it would be best to continue using the platform since all my information was already here and I am familiar with the platform. I'll be straight forward, unlike Turbo Tax would, there is a new file fee at the end of each section. Do not suggest.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax 2022 It felt a little too long especially towards the end. I thought after submitting payment it would've been the last step. But was asked additional info from previous tax return. I didn't understand that part.
Date published: 2023-04-18
Rated 4 out of 5 by from Yeah, Turbo Tax It has some difficulties letting go when there are changes.
Date published: 2023-04-18
Rated 5 out of 5 by from Litonya was a superstar! I have a weird tax issue each year and I can never seem to get it right, and the people who help me are always professional and patient. Thank you to Litonya for saving me this year!
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good I have been using TurboTax for 15 years. The price seems a bit high for completing taxes on your own (and continues to increase yearly). I also do not like that once you have used a certain product, it is impossible to go back down and use a cheaper option. I love the self-guided flow and the big picture breakdown of income and taxes and comparison from the previous year to the current year.
Date published: 2023-04-18
Rated 5 out of 5 by from I Depend on Turbo Tax! I use Turbo Tax Service every year because the tax specialists are so friendly and patient when I have a problem. I just click on the 'Chat" box, and someone calls me right away. "Turbo Tax makes tax filing easy peasy!"
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 808