TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is Great Good Experience would recommend to others. Good software.
Date published: 2021-03-02
Rated 5 out of 5 by from EmpoweringI It was great helped me the first time to do this alone
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is highly recommended during tax time I'm glad I was able to call and they got to me as quick as possible and help me resolve my issue an new exactly what to do guiding through their sytem
Date published: 2021-03-02
Rated 5 out of 5 by from No More Stress Filing Our Taxes So very easy to use! I had always dreaded doing my taxes in the past. But in the last few years using TurboTax, I no longer get stressed by thinking about our filing each year! Thanks TurboTax!!
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use, very good product I had a very good espeo use arience. Product is easy to use and I had no problems
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is a great service. Turbo Tax has always worked perfectly for me . This year I had a question I couldn't seem to get answered elsewhere and I set up a time to talk live with and expert. He answered my question fully and promptly .
Date published: 2021-03-02
Rated 1 out of 5 by from Hidden FEES! Say it's free but it isn't. And then on the final screen I see not only am I charged 120 but an additional $40 because I opted to have the fee taken out of my refund.
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO TAX HAVE ALWAYS HAD A GREAT EXPERIENCE WITH TURBO TAX OVER THE YEARS
Date published: 2021-03-02
Rated 1 out of 5 by from "Schedule C" Error TurboTax had an error in the program in which it was unable to link the "Schedule C" with our 1099-NEC. Two weeks later I received the email response that the problem had been resolved. However, when I clicked the link they offered in the email to walk me through the instructions on how to resolve the issue the webpage read: "Access Denied". I simply tried to file again assuming the problem had been resolved. No good. I then paid for TurboTax Live to help me resolve the issue. The live assistant was nice enough but also did not have the instructions to resolve the issue. I eventually deleted all the forms labeled "Schedule C" and "1099-NEC" and input the information all over again and this - finally - resolved the issue. So, my issue is resolved, and I have efiled, but with no help from the support team, and no help from the live assistant. I will be seeking a refund for the live services as they solved none of my issues.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax always the best choice! Always easy to file and fast refund; highly recommended.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 800
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is Great Good Experience would recommend to others. Good software.
Date published: 2021-03-02
Rated 5 out of 5 by from EmpoweringI It was great helped me the first time to do this alone
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is highly recommended during tax time I'm glad I was able to call and they got to me as quick as possible and help me resolve my issue an new exactly what to do guiding through their sytem
Date published: 2021-03-02
Rated 5 out of 5 by from No More Stress Filing Our Taxes So very easy to use! I had always dreaded doing my taxes in the past. But in the last few years using TurboTax, I no longer get stressed by thinking about our filing each year! Thanks TurboTax!!
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use, very good product I had a very good espeo use arience. Product is easy to use and I had no problems
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is a great service. Turbo Tax has always worked perfectly for me . This year I had a question I couldn't seem to get answered elsewhere and I set up a time to talk live with and expert. He answered my question fully and promptly .
Date published: 2021-03-02
Rated 1 out of 5 by from Hidden FEES! Say it's free but it isn't. And then on the final screen I see not only am I charged 120 but an additional $40 because I opted to have the fee taken out of my refund.
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO TAX HAVE ALWAYS HAD A GREAT EXPERIENCE WITH TURBO TAX OVER THE YEARS
Date published: 2021-03-02
Rated 1 out of 5 by from "Schedule C" Error TurboTax had an error in the program in which it was unable to link the "Schedule C" with our 1099-NEC. Two weeks later I received the email response that the problem had been resolved. However, when I clicked the link they offered in the email to walk me through the instructions on how to resolve the issue the webpage read: "Access Denied". I simply tried to file again assuming the problem had been resolved. No good. I then paid for TurboTax Live to help me resolve the issue. The live assistant was nice enough but also did not have the instructions to resolve the issue. I eventually deleted all the forms labeled "Schedule C" and "1099-NEC" and input the information all over again and this - finally - resolved the issue. So, my issue is resolved, and I have efiled, but with no help from the support team, and no help from the live assistant. I will be seeking a refund for the live services as they solved none of my issues.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax always the best choice! Always easy to file and fast refund; highly recommended.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 800