TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 2 out of 5 by TMAYE from It took a lot longer this year, more confusing It was longer to do this year and more confusing. I don't feel confident in the software and it costs far too much money. I am using all of my refund to pay for my tax preparation. And you try to get someone to upgrade far too often. I am not using Turbo Tax any longer.
Date published: 2023-04-19
Rated 3 out of 5 by outspent222 from Overpriced and surprise expenses Turbotax is definitely the most expensive tax software available, and if you have to file certain forms, it will surprise you with new expenses.
Date published: 2023-04-19
Rated 5 out of 5 by CCHeath from Once again, ease of us just got better I've used TurboTax since 1995 when it was on CD until now online. TT always had been easy to use, however, just got easier as time progresses. Will keep on using TT.
Date published: 2023-04-19
Rated 1 out of 5 by Work at IRS from Sucks stuck in loop, have to file amended now. Got stuck in loop and just gave up as it was 30 minutes to deadline. Plus kept trying to upsell poop, and as it missed a bunch of stuff on rental property- I work for the IRS btw.
Date published: 2023-04-19
Rated 4 out of 5 by Perdomo64 from Easy Easy to use and understand. Fast to complete. Will use again now year.
Date published: 2023-04-19
Rated 5 out of 5 by Tanya2023 from TurboTax is AMAZING! So easy to use! All I have to do is have my documents with me and TurboTax does everything else! AND FREE! If you have simple taxes to file I highly recommend using the free filing services of TurboTax. I have used it for years and have never been disappointed.
Date published: 2023-04-19
Rated 5 out of 5 by Dave from Jamaica from Easy to use It was easy to use and did not take long. As I said, easy.
Date published: 2023-04-19
Rated 5 out of 5 by Hope808 from Turbo Experience Aloha, I took a long time to prepare my documents here but that is due to my own incompetence. I am happy and proud of myself for doing it! Thank you for the help along the way. Mahalo!
Date published: 2023-04-19
Rated 5 out of 5 by KJsrofGA from Turbo Tax is a life saver. Turbo Tax makes me look smart and as if I really understand this tax thing. I wouldn't attempt doing my taxes without it!
Date published: 2023-04-19
Rated 2 out of 5 by FedUpNow from Poor UBER driver implementation The cutesy overview makes it impossible to fix problems. The UBER Driver rideshare section includes a "Did you stop driving UBER?" question that translated somehow to that I sold a Sch C asset. Could not be by-passed. Required completely deleting the UBER income instance and re-entering. There was no way to get back into the vehicle section and correcting the "Stopped UBER driving" missed translation. Extremely frustrating.
All TurboTax® Offerings Reviews - Page 799
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by TMAYE from It took a lot longer this year, more confusing It was longer to do this year and more confusing. I don't feel confident in the software and it costs far too much money. I am using all of my refund to pay for my tax preparation. And you try to get someone to upgrade far too often. I am not using Turbo Tax any longer.
Date published: 2023-04-19
Rated 3 out of 5 by outspent222 from Overpriced and surprise expenses Turbotax is definitely the most expensive tax software available, and if you have to file certain forms, it will surprise you with new expenses.
Date published: 2023-04-19
Rated 5 out of 5 by CCHeath from Once again, ease of us just got better I've used TurboTax since 1995 when it was on CD until now online. TT always had been easy to use, however, just got easier as time progresses. Will keep on using TT.
Date published: 2023-04-19
Rated 1 out of 5 by Work at IRS from Sucks stuck in loop, have to file amended now. Got stuck in loop and just gave up as it was 30 minutes to deadline. Plus kept trying to upsell poop, and as it missed a bunch of stuff on rental property- I work for the IRS btw.
Date published: 2023-04-19
Rated 4 out of 5 by Perdomo64 from Easy Easy to use and understand. Fast to complete. Will use again now year.
Date published: 2023-04-19
Rated 5 out of 5 by Tanya2023 from TurboTax is AMAZING! So easy to use! All I have to do is have my documents with me and TurboTax does everything else! AND FREE! If you have simple taxes to file I highly recommend using the free filing services of TurboTax. I have used it for years and have never been disappointed.
Date published: 2023-04-19
Rated 5 out of 5 by Dave from Jamaica from Easy to use It was easy to use and did not take long. As I said, easy.
Date published: 2023-04-19
Rated 5 out of 5 by Hope808 from Turbo Experience Aloha, I took a long time to prepare my documents here but that is due to my own incompetence. I am happy and proud of myself for doing it! Thank you for the help along the way. Mahalo!
Date published: 2023-04-19
Rated 5 out of 5 by KJsrofGA from Turbo Tax is a life saver. Turbo Tax makes me look smart and as if I really understand this tax thing. I wouldn't attempt doing my taxes without it!
Date published: 2023-04-19
Rated 2 out of 5 by FedUpNow from Poor UBER driver implementation The cutesy overview makes it impossible to fix problems. The UBER Driver rideshare section includes a "Did you stop driving UBER?" question that translated somehow to that I sold a Sch C asset. Could not be by-passed. Required completely deleting the UBER income instance and re-entering. There was no way to get back into the vehicle section and correcting the "Stopped UBER driving" missed translation. Extremely frustrating.
All TurboTax® Offerings Reviews - Page 799
Date published: 2023-04-19