TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Shady- doesn't allow you to change out of deluxe I already did another review, but I've been happy with TurboTax before, and mostly used the free version since my taxes are pretty simple and straightforward. This year I got into the deluxe level (since I have an IRA and answered the contributions questions) but when I wanted to revert back to the free version there was no way to do it! Also, it wasn't clear that I'd be charged twice (for both federal and state returns). Every step feels like a sales pitch.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is great! Turbo Tax is fairly easy to use. Sometimes I run into some issues but their live customer service representatives are always so nice and helpful!
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax needs online chat available It needs online chat. having to wait to talk to someone does not work in this time and day.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Fast and step by step instructions very easy and convenient.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is easy and great tool to have Turbo tax is fast and easy. it answer all my questions.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use with assistance if needed Also used TurboTax and I am always satisfied with the software. This year was the first time I needed help with a form that was blocking me from filing and I was able to receive a call to help since I could not find the form on the list.
Date published: 2023-04-18
Rated 1 out of 5 by from It sucks Every year I say never again. It just keeps getting worse. How do I file a federal extension? It is not obvious to me. I use help and it points me to state extension. I go to google and it takes me to state extension. I log into TurboTax and search. It takes me to an opportunity to purchase TurboTax online and/or online pay for help.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to complete Simple and easy to complete in a matter of minutes!
Date published: 2023-04-18
Rated 5 out of 5 by from Well refined product. It gets it done. Detailed if needed. I used live-help before, and it was very helpful.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Step-by-step instructions make this product very easy to use!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 799
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Shady- doesn't allow you to change out of deluxe I already did another review, but I've been happy with TurboTax before, and mostly used the free version since my taxes are pretty simple and straightforward. This year I got into the deluxe level (since I have an IRA and answered the contributions questions) but when I wanted to revert back to the free version there was no way to do it! Also, it wasn't clear that I'd be charged twice (for both federal and state returns). Every step feels like a sales pitch.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is great! Turbo Tax is fairly easy to use. Sometimes I run into some issues but their live customer service representatives are always so nice and helpful!
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax needs online chat available It needs online chat. having to wait to talk to someone does not work in this time and day.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Fast and step by step instructions very easy and convenient.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is easy and great tool to have Turbo tax is fast and easy. it answer all my questions.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use with assistance if needed Also used TurboTax and I am always satisfied with the software. This year was the first time I needed help with a form that was blocking me from filing and I was able to receive a call to help since I could not find the form on the list.
Date published: 2023-04-18
Rated 1 out of 5 by from It sucks Every year I say never again. It just keeps getting worse. How do I file a federal extension? It is not obvious to me. I use help and it points me to state extension. I go to google and it takes me to state extension. I log into TurboTax and search. It takes me to an opportunity to purchase TurboTax online and/or online pay for help.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to complete Simple and easy to complete in a matter of minutes!
Date published: 2023-04-18
Rated 5 out of 5 by from Well refined product. It gets it done. Detailed if needed. I used live-help before, and it was very helpful.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Step-by-step instructions make this product very easy to use!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 799