TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Fast and Easy it was fast and easy. also quick help when I needed it
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome Very user friendly. I appreciate you. Thank you for your service.
Date published: 2021-02-28
Rated 5 out of 5 by from the best used turbo tax for 9 years and have always found it great
Date published: 2021-02-28
Rated 4 out of 5 by from I always use Turbo Tax the only issue that I had was that I was unable to upload last years tax return.
Date published: 2021-02-28
Rated 3 out of 5 by from Turbo Tax was more difficult this year Doubled my state income from last year and doubled the total dividends. Final filing was okay though.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is User Friendly! I like Turbo Tax, I have used these programs for many years now. Cheaper than a CPA, and if you file 1040 EZ, it's the best way to go!
Date published: 2021-02-28
Rated 2 out of 5 by from Turbo Tax for Business - once good now below avera After having used TurboTax Business a few years ago for a prior business of ours, this year we started anew company and when we went to do our business taxes ourselves, we ran into problems. What was once a decent program is riddled with glitches and errors and a couple of huge problems I can't believe exist. 1st - Unbelievable that TurboTax still has not integrated with QuickBooks Online. Intuit pushes the online version of its software, but never mentions you won't be able to import the data into TurboTax for Business, which is a desktop only product, so you have to manually enter ALL data or convert you online to a desktop version of QB. 2nd - Be prepared for the review to find errors for blank required entries, which it never seems to cover through the process and requires SEVERAL "reviews" to ensure you've covered them all. Each time finding a new one. 3rd - Keep emailing me a coupon for purchase, but only after I've already purchased Fed and State filing. WHY? and gee thanks for rubbing in my face I could have got a discount had I waited a week. Not going to cover all of the issues, While it gets the job done, leaves a great deal to be desired. Will be looking for another option next year. Sad too, because the personal version is better.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is fairly easy for 1099 filers I was hoping to be able to process my 2020 return without having any help, but I could not complete my return without the help of one of your employees. Elizabeth was great!
Date published: 2021-02-28
Rated 5 out of 5 by from great product Much better than paying big CPA prices! Awesome would recommend
Date published: 2021-02-28
Rated 5 out of 5 by from The only service I use! This is the best tax service. It's easy to use and they are very helpful!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 792
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Fast and Easy it was fast and easy. also quick help when I needed it
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome Very user friendly. I appreciate you. Thank you for your service.
Date published: 2021-02-28
Rated 5 out of 5 by from the best used turbo tax for 9 years and have always found it great
Date published: 2021-02-28
Rated 4 out of 5 by from I always use Turbo Tax the only issue that I had was that I was unable to upload last years tax return.
Date published: 2021-02-28
Rated 3 out of 5 by from Turbo Tax was more difficult this year Doubled my state income from last year and doubled the total dividends. Final filing was okay though.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is User Friendly! I like Turbo Tax, I have used these programs for many years now. Cheaper than a CPA, and if you file 1040 EZ, it's the best way to go!
Date published: 2021-02-28
Rated 2 out of 5 by from Turbo Tax for Business - once good now below avera After having used TurboTax Business a few years ago for a prior business of ours, this year we started anew company and when we went to do our business taxes ourselves, we ran into problems. What was once a decent program is riddled with glitches and errors and a couple of huge problems I can't believe exist. 1st - Unbelievable that TurboTax still has not integrated with QuickBooks Online. Intuit pushes the online version of its software, but never mentions you won't be able to import the data into TurboTax for Business, which is a desktop only product, so you have to manually enter ALL data or convert you online to a desktop version of QB. 2nd - Be prepared for the review to find errors for blank required entries, which it never seems to cover through the process and requires SEVERAL "reviews" to ensure you've covered them all. Each time finding a new one. 3rd - Keep emailing me a coupon for purchase, but only after I've already purchased Fed and State filing. WHY? and gee thanks for rubbing in my face I could have got a discount had I waited a week. Not going to cover all of the issues, While it gets the job done, leaves a great deal to be desired. Will be looking for another option next year. Sad too, because the personal version is better.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is fairly easy for 1099 filers I was hoping to be able to process my 2020 return without having any help, but I could not complete my return without the help of one of your employees. Elizabeth was great!
Date published: 2021-02-28
Rated 5 out of 5 by from great product Much better than paying big CPA prices! Awesome would recommend
Date published: 2021-02-28
Rated 5 out of 5 by from The only service I use! This is the best tax service. It's easy to use and they are very helpful!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 792