TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Thank You Turbo Tax It was awesome. I had to file an extension this year and it was easy and simple. They also found more tax breaks than ever this year! I will for sure continue to use them for years to come.
Date published: 2023-05-17
Rated 5 out of 5 by from Kathrine was an awesome humane being Kathrine was very helpful and patient. She treated me dignity and kindness.
Date published: 2023-05-17
Rated 5 out of 5 by from Very helpful First time using Turbo and "Wow" just "Wow! Amazing help from Dian who walked me through to correct my issues. Turbo also will give several chances and time to do so.
Date published: 2023-05-17
Rated 5 out of 5 by from Excellent customer service Young lady was very knowledgeable and was able to solve my issue with 1040 filing in a very short time. Thanks much...
Date published: 2023-05-17
Rated 5 out of 5 by from EXCELLENT AND EASY TO USE SO EASY THEY DO THEMSELVES! Been using for as long as I can remember...
Date published: 2023-05-17
Rated 5 out of 5 by from Turbo tax is awesome Quick and easy, knowledgeable experts, excellent result.
Date published: 2023-05-17
Rated 2 out of 5 by from Directions for Inputting IP PIN are the WORST I wasted more time trying to figure out how to input the IP PIN into Turbotax and would have been faster filing by mail. The instructions for inputting our IP PINs were horrible!! I will think very hard next year before wasting my money on TurboTax!
Date published: 2023-05-17
Rated 5 out of 5 by from So Simple! It was very easy to follow. I hard no problems with filing.
Date published: 2023-05-17
Rated 4 out of 5 by from Easy and Brief!! Great way to file taxes, but you still have to look at your information accurately. However, the staff are very helpful.
Date published: 2023-05-17
Rated 3 out of 5 by from software excelent, but misleading Would have given 5 stars but since I was forced to do the deluxe to file instead of the free file like I was told i only did 3. I am unhappy with the misinformation and will consider using a different service next year. I only used the service because of time constraints
Date published: 2023-05-17
All TurboTax® Offerings Reviews - Page 79
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank You Turbo Tax It was awesome. I had to file an extension this year and it was easy and simple. They also found more tax breaks than ever this year! I will for sure continue to use them for years to come.
Date published: 2023-05-17
Rated 5 out of 5 by from Kathrine was an awesome humane being Kathrine was very helpful and patient. She treated me dignity and kindness.
Date published: 2023-05-17
Rated 5 out of 5 by from Very helpful First time using Turbo and "Wow" just "Wow! Amazing help from Dian who walked me through to correct my issues. Turbo also will give several chances and time to do so.
Date published: 2023-05-17
Rated 5 out of 5 by from Excellent customer service Young lady was very knowledgeable and was able to solve my issue with 1040 filing in a very short time. Thanks much...
Date published: 2023-05-17
Rated 5 out of 5 by from EXCELLENT AND EASY TO USE SO EASY THEY DO THEMSELVES! Been using for as long as I can remember...
Date published: 2023-05-17
Rated 5 out of 5 by from Turbo tax is awesome Quick and easy, knowledgeable experts, excellent result.
Date published: 2023-05-17
Rated 2 out of 5 by from Directions for Inputting IP PIN are the WORST I wasted more time trying to figure out how to input the IP PIN into Turbotax and would have been faster filing by mail. The instructions for inputting our IP PINs were horrible!! I will think very hard next year before wasting my money on TurboTax!
Date published: 2023-05-17
Rated 5 out of 5 by from So Simple! It was very easy to follow. I hard no problems with filing.
Date published: 2023-05-17
Rated 4 out of 5 by from Easy and Brief!! Great way to file taxes, but you still have to look at your information accurately. However, the staff are very helpful.
Date published: 2023-05-17
Rated 3 out of 5 by from software excelent, but misleading Would have given 5 stars but since I was forced to do the deluxe to file instead of the free file like I was told i only did 3. I am unhappy with the misinformation and will consider using a different service next year. I only used the service because of time constraints
Date published: 2023-05-17
All TurboTax® Offerings Reviews - Page 79