TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax made filing so much less stressful Joni was incredibly helpful and even offered tips to help with my return for next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Not as good as normal I had to find the farm forms this year. I do not know why i was not prompted to them.
Date published: 2023-04-18
Rated 1 out of 5 by from why am i paying? I have used turbo tax since 2016 and the past two years have had to pay. why are you advertising free and an unproblematic way to file taxes and still require users to pay. were obviously using turbo tax bc we dont want to pay to file taxes on our own money. also the way moving to the next page is set up is really sneaky. If you are not paying attention you just may buy an unnecessary and unneeded "turbo tax package" instead of it being free and easy.
Date published: 2023-04-18
Rated 5 out of 5 by from Very intuitive and helpful Filing taxes has never been my favorite task, but TurboTax Online has managed to make it an incredibly smooth and stress-free experience for me. From the moment I started using the platform, I was impressed by its intuitive user interface, which made navigating through the tax filing process feel like a breeze. The software guided me through each step with clarity, ensuring that I was never overwhelmed or confused. One of the standout features of TurboTax Online is its ability to import and autofill information from W-2s and other tax documents, which saved me considerable time and reduced the chances of errors. The platform also offered helpful tips and explanations throughout the process, making it easy for me to understand tax deductions, credits, and other intricacies. My experience with TurboTax Online was nothing short of fantastic. The platform's ease of use and crystal-clear guidance made tax filing a hassle-free task, and I'd highly recommend it to anyone looking to simplify their tax season.
Date published: 2023-04-18
Rated 5 out of 5 by from great This was the first time I filed. really fast and great. Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great. I always use Turbo Tax because its simply and straightforward. If I need help, its easy to find an answer.
Date published: 2023-04-18
Rated 5 out of 5 by from I like it. I mean, I'd have to pay if I didn't use it. Got us back money when I was expecting to have to pay.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo tax uses every trick... to charge you more. You can start off with the basic $59 Turbotax fee, but as you continue with the procedure, they're constantly trying to upscale you to a higher rate. I got towards the end, only to discover that my fee doubled with my state taxes, even though my information was already entered in the federal section. At the end, the cost of my federal taxes appeared to have increased, but by then it was really not worth backtracking to determine how and why.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax was a disappointment Software interface is worse than in prior years and has become way too expensive. Will be looking for other software to file my taxes with next year after using TT for over 15 years.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Product!! The system is fairly intuitive- I had a few questions and the built in tutorial eased me through it.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 780
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax made filing so much less stressful Joni was incredibly helpful and even offered tips to help with my return for next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Not as good as normal I had to find the farm forms this year. I do not know why i was not prompted to them.
Date published: 2023-04-18
Rated 1 out of 5 by from why am i paying? I have used turbo tax since 2016 and the past two years have had to pay. why are you advertising free and an unproblematic way to file taxes and still require users to pay. were obviously using turbo tax bc we dont want to pay to file taxes on our own money. also the way moving to the next page is set up is really sneaky. If you are not paying attention you just may buy an unnecessary and unneeded "turbo tax package" instead of it being free and easy.
Date published: 2023-04-18
Rated 5 out of 5 by from Very intuitive and helpful Filing taxes has never been my favorite task, but TurboTax Online has managed to make it an incredibly smooth and stress-free experience for me. From the moment I started using the platform, I was impressed by its intuitive user interface, which made navigating through the tax filing process feel like a breeze. The software guided me through each step with clarity, ensuring that I was never overwhelmed or confused. One of the standout features of TurboTax Online is its ability to import and autofill information from W-2s and other tax documents, which saved me considerable time and reduced the chances of errors. The platform also offered helpful tips and explanations throughout the process, making it easy for me to understand tax deductions, credits, and other intricacies. My experience with TurboTax Online was nothing short of fantastic. The platform's ease of use and crystal-clear guidance made tax filing a hassle-free task, and I'd highly recommend it to anyone looking to simplify their tax season.
Date published: 2023-04-18
Rated 5 out of 5 by from great This was the first time I filed. really fast and great. Thanks!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great. I always use Turbo Tax because its simply and straightforward. If I need help, its easy to find an answer.
Date published: 2023-04-18
Rated 5 out of 5 by from I like it. I mean, I'd have to pay if I didn't use it. Got us back money when I was expecting to have to pay.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo tax uses every trick... to charge you more. You can start off with the basic $59 Turbotax fee, but as you continue with the procedure, they're constantly trying to upscale you to a higher rate. I got towards the end, only to discover that my fee doubled with my state taxes, even though my information was already entered in the federal section. At the end, the cost of my federal taxes appeared to have increased, but by then it was really not worth backtracking to determine how and why.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax was a disappointment Software interface is worse than in prior years and has become way too expensive. Will be looking for other software to file my taxes with next year after using TT for over 15 years.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Product!! The system is fairly intuitive- I had a few questions and the built in tutorial eased me through it.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 780