TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax is great Latoya was amazing so was the first lady i spoke to cant remember her name but they both helped me out alot and was so nice and patient with me
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is easy and they take the stress off us. The questions on the side were very helpful and we were able to understand the directions that were provided to answer all tax entries.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Super Easy and Awesome To Use!! Platform is super easy and Olufemi helped over the phone and he was completely awesome!! Kind, supportive, knowledgeable. Due to your rep I will definitely use Turbo Tax again next year!!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great It is easy to use, and guides through every step .
Date published: 2021-02-23
Rated 4 out of 5 by from Really easy and Quick BUT... Prompts were clear and concise with each item queried having an "Explain This" option. I have a multi-member LLC and in it's entirety, including digging up some financial info I did not have at the ready, the process was completed in about 45 minutes -- essentially painless compared to previous years not using TurboTax Business. I would give 5 (or more) stars but for two annoying items. 1 - By not offering a MAC version I had to purchase Parallels to run it (Flawlessly I might add)-- still less than an accountant but now my MAC an open portal to all those Microsoft Haters. AND, you will lose a large number of us MAC users who will not buy a PC nor pick-up parallels. 2 - In spite of telling the print function to print one side only my K-i's and the intro letter were printed on BOTH SIDES. Not a big issue but a HUGE annoyance as the front and back of the intro letter is to two different people. SOOOO, I had to scan to email and print on one side of the paper only as a work around
Date published: 2021-02-23
Rated 5 out of 5 by from The service is excellent, and the online help real The lady that helped me deserves a substantial raise for her professionalism and her knowledge of handling any questions I had. Kudos for her!!!
Date published: 2021-02-23
Rated 2 out of 5 by from Sneaky Pay Walls and with Multiple Issues This Yea Quite happy with the customer service help. Always available and helpful most of the time. This year is the 5th year with TurboTax and was by far my least favorite. Had issues come up that were bugs on their end. Issue was not resolved for 2 weeks. No compensation for that. Don't fall for it will be "free" or for a low price of ____. It increases each time and will catch you off guard in the end.
Date published: 2021-02-23
Rated 3 out of 5 by from ok It charges separately for state and federal. It said I needed to upgrade for overpayment of social security but upgrading didn't change anything regarding refunds or payment or show me how to get that back. So I spent $80 on what now?
Date published: 2021-02-23
Rated 5 out of 5 by from Makes taxes quick and easy. Have used turbo tax for multiple years and always love how it saves my info. Makes tax time easy. As a working mom of 3 that is a real life saver :)
Date published: 2021-02-23
Rated 3 out of 5 by from unimpressed $$ cost doesn't fit the return or assistance. I will look at better offerings for 2021
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 777
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax is great Latoya was amazing so was the first lady i spoke to cant remember her name but they both helped me out alot and was so nice and patient with me
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is easy and they take the stress off us. The questions on the side were very helpful and we were able to understand the directions that were provided to answer all tax entries.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Super Easy and Awesome To Use!! Platform is super easy and Olufemi helped over the phone and he was completely awesome!! Kind, supportive, knowledgeable. Due to your rep I will definitely use Turbo Tax again next year!!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great It is easy to use, and guides through every step .
Date published: 2021-02-23
Rated 4 out of 5 by from Really easy and Quick BUT... Prompts were clear and concise with each item queried having an "Explain This" option. I have a multi-member LLC and in it's entirety, including digging up some financial info I did not have at the ready, the process was completed in about 45 minutes -- essentially painless compared to previous years not using TurboTax Business. I would give 5 (or more) stars but for two annoying items. 1 - By not offering a MAC version I had to purchase Parallels to run it (Flawlessly I might add)-- still less than an accountant but now my MAC an open portal to all those Microsoft Haters. AND, you will lose a large number of us MAC users who will not buy a PC nor pick-up parallels. 2 - In spite of telling the print function to print one side only my K-i's and the intro letter were printed on BOTH SIDES. Not a big issue but a HUGE annoyance as the front and back of the intro letter is to two different people. SOOOO, I had to scan to email and print on one side of the paper only as a work around
Date published: 2021-02-23
Rated 5 out of 5 by from The service is excellent, and the online help real The lady that helped me deserves a substantial raise for her professionalism and her knowledge of handling any questions I had. Kudos for her!!!
Date published: 2021-02-23
Rated 2 out of 5 by from Sneaky Pay Walls and with Multiple Issues This Yea Quite happy with the customer service help. Always available and helpful most of the time. This year is the 5th year with TurboTax and was by far my least favorite. Had issues come up that were bugs on their end. Issue was not resolved for 2 weeks. No compensation for that. Don't fall for it will be "free" or for a low price of ____. It increases each time and will catch you off guard in the end.
Date published: 2021-02-23
Rated 3 out of 5 by from ok It charges separately for state and federal. It said I needed to upgrade for overpayment of social security but upgrading didn't change anything regarding refunds or payment or show me how to get that back. So I spent $80 on what now?
Date published: 2021-02-23
Rated 5 out of 5 by from Makes taxes quick and easy. Have used turbo tax for multiple years and always love how it saves my info. Makes tax time easy. As a working mom of 3 that is a real life saver :)
Date published: 2021-02-23
Rated 3 out of 5 by from unimpressed $$ cost doesn't fit the return or assistance. I will look at better offerings for 2021
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 777