TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from EASY! It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
Date published: 2023-04-19
Rated 1 out of 5 by from bad advice The automated guide told me that I didn't need to fill out the 1095-A information and so I followed the guide and submitted my return before the deadline. My forms were rejected because of the missing information and I owed tax. I decided to pay for turbo tax based on the results showing I would get a refund. I could have e-filed for free using another service and not been late (although owing the same amount of tax I would have saved $178 for the premium turbotax service)
Date published: 2023-04-19
Rated 5 out of 5 by from Great job TurboTax is very helpful and thorough. It is less stressful and done in no time.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Awesome! Been using Turbo Tax for years and it has never let me down.
Date published: 2023-04-19
Rated 2 out of 5 by from I had the worst year filing with Turbo Tax I barely got help. The last gentleman I talked with was helpful but mostly I didn't get help but was charged allot for nothing.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful program I like turbo tax program. It helps me doing my own tax. I like the fact that it has clear instructions on how to complete and enter the tax info. The questions are easy to understand as well.
Date published: 2023-04-19
Rated 5 out of 5 by from Trustworthy I’ve filed with another tax software in the past and it was nowhere near as thorough as TurboTax. At first, I was a skeptic of this platform due to the number of advertisements. Using TurboTax saved me HUNDREDS of dollars!!! What a blessing!
Date published: 2023-04-19
Rated 2 out of 5 by from Great but under minding It was smooth but in a under minding way you had me use products I did not want to use. Thought the process I kept saying no. but when I got to my State tax the display of the questions changed and I did not know I was using your products. I ending up completing my taxes a day late because I did not have the money to pay you.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is great It is easy to use. It is fast. My only problems have been with the AGI and being rejected.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Experience! I had a great experience filing this year. The interface is user-friendly, and I was able to complete my taxes with minimal stress.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 769
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from EASY! It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
Date published: 2023-04-19
Rated 1 out of 5 by from bad advice The automated guide told me that I didn't need to fill out the 1095-A information and so I followed the guide and submitted my return before the deadline. My forms were rejected because of the missing information and I owed tax. I decided to pay for turbo tax based on the results showing I would get a refund. I could have e-filed for free using another service and not been late (although owing the same amount of tax I would have saved $178 for the premium turbotax service)
Date published: 2023-04-19
Rated 5 out of 5 by from Great job TurboTax is very helpful and thorough. It is less stressful and done in no time.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Awesome! Been using Turbo Tax for years and it has never let me down.
Date published: 2023-04-19
Rated 2 out of 5 by from I had the worst year filing with Turbo Tax I barely got help. The last gentleman I talked with was helpful but mostly I didn't get help but was charged allot for nothing.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful program I like turbo tax program. It helps me doing my own tax. I like the fact that it has clear instructions on how to complete and enter the tax info. The questions are easy to understand as well.
Date published: 2023-04-19
Rated 5 out of 5 by from Trustworthy I’ve filed with another tax software in the past and it was nowhere near as thorough as TurboTax. At first, I was a skeptic of this platform due to the number of advertisements. Using TurboTax saved me HUNDREDS of dollars!!! What a blessing!
Date published: 2023-04-19
Rated 2 out of 5 by from Great but under minding It was smooth but in a under minding way you had me use products I did not want to use. Thought the process I kept saying no. but when I got to my State tax the display of the questions changed and I did not know I was using your products. I ending up completing my taxes a day late because I did not have the money to pay you.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is great It is easy to use. It is fast. My only problems have been with the AGI and being rejected.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Experience! I had a great experience filing this year. The interface is user-friendly, and I was able to complete my taxes with minimal stress.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 769