TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Turbo Tax is not straight up with its FEES! Too many hidden fees and not clear upfront of the fees nor when you have to pay for transaction fees not told to you until you file! Very misleading.
Date published: 2023-04-18
Rated 3 out of 5 by from Can be improved For the most part, it was simple, there were times where you could've imported information from my previous returns but didn't, specifically the depreciation of vehicle information. So that was annoying.
Date published: 2023-04-18
Rated 1 out of 5 by from If refund is 0$ than total cost should be 0$ Its not right to pay for TurboTax when my refund is 0$, I don't like donating once a year to TurboTax when I don't owe or receive anything.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to use, heavy cost associated though I had an easy time filing for the most part, but because of one form with minimal implications i got charged over $200 to file. that seems way too high for a young individual like me.
Date published: 2023-04-18
Rated 5 out of 5 by from Soooo Easy Once again TurboTax has made filing my taxes super easy
Date published: 2023-04-18
Rated 5 out of 5 by from tt makes tax life easy Year after year a great help. Historical and returning access is great. Phone support is good too. Little trouble with Costco TT purchase (code was invlid for use once return was started).
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Peasy! I had some things change last year and I thought this would make things complicated. I just followed the directions and had no problems at all!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is helpful the way TT goes space by space to help us with our taxes was helpful
Date published: 2023-04-18
Rated 5 out of 5 by from Very simple and easy to use! Turbotax is great, I have a pretty simple return with a few complicated things in it and no idea how to file on my own. However, they did a great job making it simple and explaining every step to me. I would recommend to anyone with a relatively simple return
Date published: 2023-04-18
Rated 5 out of 5 by from Simple for Everyone As an elderly person, I was hesitant about the complexity that this might bring but I was pleasantly surprised at how simple this was.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 763
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax is not straight up with its FEES! Too many hidden fees and not clear upfront of the fees nor when you have to pay for transaction fees not told to you until you file! Very misleading.
Date published: 2023-04-18
Rated 3 out of 5 by from Can be improved For the most part, it was simple, there were times where you could've imported information from my previous returns but didn't, specifically the depreciation of vehicle information. So that was annoying.
Date published: 2023-04-18
Rated 1 out of 5 by from If refund is 0$ than total cost should be 0$ Its not right to pay for TurboTax when my refund is 0$, I don't like donating once a year to TurboTax when I don't owe or receive anything.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to use, heavy cost associated though I had an easy time filing for the most part, but because of one form with minimal implications i got charged over $200 to file. that seems way too high for a young individual like me.
Date published: 2023-04-18
Rated 5 out of 5 by from Soooo Easy Once again TurboTax has made filing my taxes super easy
Date published: 2023-04-18
Rated 5 out of 5 by from tt makes tax life easy Year after year a great help. Historical and returning access is great. Phone support is good too. Little trouble with Costco TT purchase (code was invlid for use once return was started).
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Peasy! I had some things change last year and I thought this would make things complicated. I just followed the directions and had no problems at all!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is helpful the way TT goes space by space to help us with our taxes was helpful
Date published: 2023-04-18
Rated 5 out of 5 by from Very simple and easy to use! Turbotax is great, I have a pretty simple return with a few complicated things in it and no idea how to file on my own. However, they did a great job making it simple and explaining every step to me. I would recommend to anyone with a relatively simple return
Date published: 2023-04-18
Rated 5 out of 5 by from Simple for Everyone As an elderly person, I was hesitant about the complexity that this might bring but I was pleasantly surprised at how simple this was.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 763