TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
tiffany69 from
rurbo tax is awesome
i loved turbo tax they help me with mine and my Husband taxes every year.
Date published: 2023-05-12
Rated 4 out of 5 by
Milio38 from
Enjoy the service but shady practices
Turbo tax is decent. Not Great. Good. I suspect they get 80-85% of potential refund which for the time savings I am totally okay with. What I am not okay with is shady practices like hiding deluxe subscriptions to their services behind button clicks like, "Pay taxes from my refund." It's shady and frankly insulting because they KNOW they are preying on people not paying attention.
Date published: 2023-05-12
Rated 1 out of 5 by
aventummorainc from
Turbotax could be so much better
I started my s-corp last year as a side project and never got around to doing anything with it. There should be an easy method for companies in this same scenario to file an easy "non-op" return if there was no business performed
Date published: 2023-05-12
Rated 5 out of 5 by
Kitty Katttt from
Love being able to use Turbo Tax again.
I was not able to use Turbo Tax last year because of their site problems. So I was force to use another tax online site. Please never make me do that again. You are all so helpful when I need a little help.
Date published: 2023-05-12
Rated 1 out of 5 by
RoBoat99 from
Used to be free, filed late without knowing
So I had to file state and fed, but I had to pay. That aside, did not tell me that I filed late.
Date published: 2023-05-12
Rated 4 out of 5 by
WL u from
Tax Prep
Great product ....................................
Date published: 2023-05-12
Rated 4 out of 5 by
katekos99 from
Quick and easy
I am not good with numbers. Turbo tax filed my taxes for me in 20 minutes.
Date published: 2023-05-12
Rated 5 out of 5 by
Audioguy83 from
Turbo Tax gets it done!
Easy breezy tax filing for this mixed income earner.
Date published: 2023-05-12
Rated 5 out of 5 by
Capt Vasco from
I love using Turbo Tax. I have for years.
Elizabeth P. was awesome. Totally resolved my issue.
Date published: 2023-05-12
Rated 4 out of 5 by
taxpayer_75013 from
The service is good but the system is not friendly
I had no idea I needed to click on Full Service each time to be able to communicate with my account. The one who did my taxes was not the one who continued. I do not receive messages sent from the account to the email and there is no way of seeing the notifications unless clicking on Full Service/Send a message. Although the return was rejected the system still said Pending so I assumed it was all ok. Luckily the accountant called me, but since the application said pending, I assumed they corrected it. The flow to submit it via mail is not available. It is quite difficult to navigate. There is also no way to click on amend or modify return. Because the system logs you out and doesn't send you messages to the email when the account sends a message, I had to continuously log in with the authenticator to check if the accountant had responded. In the meantime, is good the accountant calls, but I work and cannot always answer the call at the moment. Also, the message your accountant should be available on the home rather than hidden. There is no receipt available for the transaction.
All TurboTax® Offerings Reviews - Page 77
Date published: 2023-05-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
tiffany69 from
rurbo tax is awesome
i loved turbo tax they help me with mine and my Husband taxes every year.
Date published: 2023-05-12
Rated 4 out of 5 by
Milio38 from
Enjoy the service but shady practices
Turbo tax is decent. Not Great. Good. I suspect they get 80-85% of potential refund which for the time savings I am totally okay with. What I am not okay with is shady practices like hiding deluxe subscriptions to their services behind button clicks like, "Pay taxes from my refund." It's shady and frankly insulting because they KNOW they are preying on people not paying attention.
Date published: 2023-05-12
Rated 1 out of 5 by
aventummorainc from
Turbotax could be so much better
I started my s-corp last year as a side project and never got around to doing anything with it. There should be an easy method for companies in this same scenario to file an easy "non-op" return if there was no business performed
Date published: 2023-05-12
Rated 5 out of 5 by
Kitty Katttt from
Love being able to use Turbo Tax again.
I was not able to use Turbo Tax last year because of their site problems. So I was force to use another tax online site. Please never make me do that again. You are all so helpful when I need a little help.
Date published: 2023-05-12
Rated 1 out of 5 by
RoBoat99 from
Used to be free, filed late without knowing
So I had to file state and fed, but I had to pay. That aside, did not tell me that I filed late.
Date published: 2023-05-12
Rated 4 out of 5 by
WL u from
Tax Prep
Great product ....................................
Date published: 2023-05-12
Rated 4 out of 5 by
katekos99 from
Quick and easy
I am not good with numbers. Turbo tax filed my taxes for me in 20 minutes.
Date published: 2023-05-12
Rated 5 out of 5 by
Audioguy83 from
Turbo Tax gets it done!
Easy breezy tax filing for this mixed income earner.
Date published: 2023-05-12
Rated 5 out of 5 by
Capt Vasco from
I love using Turbo Tax. I have for years.
Elizabeth P. was awesome. Totally resolved my issue.
Date published: 2023-05-12
Rated 4 out of 5 by
taxpayer_75013 from
The service is good but the system is not friendly
I had no idea I needed to click on Full Service each time to be able to communicate with my account. The one who did my taxes was not the one who continued. I do not receive messages sent from the account to the email and there is no way of seeing the notifications unless clicking on Full Service/Send a message. Although the return was rejected the system still said Pending so I assumed it was all ok. Luckily the accountant called me, but since the application said pending, I assumed they corrected it. The flow to submit it via mail is not available. It is quite difficult to navigate. There is also no way to click on amend or modify return. Because the system logs you out and doesn't send you messages to the email when the account sends a message, I had to continuously log in with the authenticator to check if the accountant had responded. In the meantime, is good the accountant calls, but I work and cannot always answer the call at the moment. Also, the message your accountant should be available on the home rather than hidden. There is no receipt available for the transaction.
All TurboTax® Offerings Reviews - Page 77
Date published: 2023-05-12