TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from rurbo tax is awesome i loved turbo tax they help me with mine and my Husband taxes every year.
Date published: 2023-05-12
Rated 4 out of 5 by from Enjoy the service but shady practices Turbo tax is decent. Not Great. Good. I suspect they get 80-85% of potential refund which for the time savings I am totally okay with. What I am not okay with is shady practices like hiding deluxe subscriptions to their services behind button clicks like, "Pay taxes from my refund." It's shady and frankly insulting because they KNOW they are preying on people not paying attention.
Date published: 2023-05-12
Rated 1 out of 5 by from Turbotax could be so much better I started my s-corp last year as a side project and never got around to doing anything with it. There should be an easy method for companies in this same scenario to file an easy "non-op" return if there was no business performed
Date published: 2023-05-12
Rated 5 out of 5 by from Love being able to use Turbo Tax again. I was not able to use Turbo Tax last year because of their site problems. So I was force to use another tax online site. Please never make me do that again. You are all so helpful when I need a little help.
Date published: 2023-05-12
Rated 1 out of 5 by from Used to be free, filed late without knowing So I had to file state and fed, but I had to pay. That aside, did not tell me that I filed late.
Date published: 2023-05-12
Rated 4 out of 5 by from Tax Prep Great product ....................................
Date published: 2023-05-12
Rated 4 out of 5 by from Quick and easy I am not good with numbers. Turbo tax filed my taxes for me in 20 minutes.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbo Tax gets it done! Easy breezy tax filing for this mixed income earner.
Date published: 2023-05-12
Rated 5 out of 5 by from I love using Turbo Tax. I have for years. Elizabeth P. was awesome. Totally resolved my issue.
Date published: 2023-05-12
Rated 4 out of 5 by from The service is good but the system is not friendly I had no idea I needed to click on Full Service each time to be able to communicate with my account. The one who did my taxes was not the one who continued. I do not receive messages sent from the account to the email and there is no way of seeing the notifications unless clicking on Full Service/Send a message. Although the return was rejected the system still said Pending so I assumed it was all ok. Luckily the accountant called me, but since the application said pending, I assumed they corrected it. The flow to submit it via mail is not available. It is quite difficult to navigate. There is also no way to click on amend or modify return. Because the system logs you out and doesn't send you messages to the email when the account sends a message, I had to continuously log in with the authenticator to check if the accountant had responded. In the meantime, is good the accountant calls, but I work and cannot always answer the call at the moment. Also, the message your accountant should be available on the home rather than hidden. There is no receipt available for the transaction.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 77
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from rurbo tax is awesome i loved turbo tax they help me with mine and my Husband taxes every year.
Date published: 2023-05-12
Rated 4 out of 5 by from Enjoy the service but shady practices Turbo tax is decent. Not Great. Good. I suspect they get 80-85% of potential refund which for the time savings I am totally okay with. What I am not okay with is shady practices like hiding deluxe subscriptions to their services behind button clicks like, "Pay taxes from my refund." It's shady and frankly insulting because they KNOW they are preying on people not paying attention.
Date published: 2023-05-12
Rated 1 out of 5 by from Turbotax could be so much better I started my s-corp last year as a side project and never got around to doing anything with it. There should be an easy method for companies in this same scenario to file an easy "non-op" return if there was no business performed
Date published: 2023-05-12
Rated 5 out of 5 by from Love being able to use Turbo Tax again. I was not able to use Turbo Tax last year because of their site problems. So I was force to use another tax online site. Please never make me do that again. You are all so helpful when I need a little help.
Date published: 2023-05-12
Rated 1 out of 5 by from Used to be free, filed late without knowing So I had to file state and fed, but I had to pay. That aside, did not tell me that I filed late.
Date published: 2023-05-12
Rated 4 out of 5 by from Tax Prep Great product ....................................
Date published: 2023-05-12
Rated 4 out of 5 by from Quick and easy I am not good with numbers. Turbo tax filed my taxes for me in 20 minutes.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbo Tax gets it done! Easy breezy tax filing for this mixed income earner.
Date published: 2023-05-12
Rated 5 out of 5 by from I love using Turbo Tax. I have for years. Elizabeth P. was awesome. Totally resolved my issue.
Date published: 2023-05-12
Rated 4 out of 5 by from The service is good but the system is not friendly I had no idea I needed to click on Full Service each time to be able to communicate with my account. The one who did my taxes was not the one who continued. I do not receive messages sent from the account to the email and there is no way of seeing the notifications unless clicking on Full Service/Send a message. Although the return was rejected the system still said Pending so I assumed it was all ok. Luckily the accountant called me, but since the application said pending, I assumed they corrected it. The flow to submit it via mail is not available. It is quite difficult to navigate. There is also no way to click on amend or modify return. Because the system logs you out and doesn't send you messages to the email when the account sends a message, I had to continuously log in with the authenticator to check if the accountant had responded. In the meantime, is good the accountant calls, but I work and cannot always answer the call at the moment. Also, the message your accountant should be available on the home rather than hidden. There is no receipt available for the transaction.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 77