TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from My experience with my expert was perfect GREAT EXPERIENCE JAHLIK WAS AWESOME VERY HELPFUL VERY UNDERSTANDING EXCELLENT
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is Easy to Use I have been using turbo tax for years. It is convenient and reliable. I will keep using it
Date published: 2021-02-23
Rated 3 out of 5 by from There were some problems this year. Usually those categories of income I've had before pop up automatically. I was done before I realized I hadn't entered SSA benefits and had to track that down. And navigating was more difficult this year. Some areas of questions didn't come up at first.
Date published: 2021-02-23
Rated 2 out of 5 by from CANNOT CHANGE OPTION TO USE SELF EMPLOYED I wanted to see if i would claim my self employment hustle so i selected that plan, well once i saw that i did not wanna go that way the only way to remove the 169.00 plan was to clear out and restart. Not good!
Date published: 2021-02-23
Rated 5 out of 5 by from CAESAR HELPED ME QUICK AND AMAZINGLY HE WAS GREAT!!! QUICK EASY SO HELPFUL HE CUSTOMER SERVICES WAS ON THE CHARTS 10
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax makes it easy ! So glad I switched from an accountant to Turbo Tax!
Date published: 2021-02-23
Rated 5 out of 5 by from Very convenient I did the live full service this year because the self employment was new to me. The agent they paired me with was awesome. He answered all the questions i had and helped me understand every bit of the process. Victor followed up with me even on the days that we were waiting for the review team to respond. The overall experience was great.
Date published: 2021-02-23
Rated 5 out of 5 by from Fast and Thorough The first time you file with TurboTax, it is indeed "Free" as they claim on the ads. I've been with TurboTax for nearly a decade now and I haven't had to pay more than $150 to e-file my taxes. This is all using the regular version or initial deluxe version and not upgrading.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is awsome My first time filing with turbo tax and was very helpful
Date published: 2021-02-23
Rated 5 out of 5 by from Turboxtax is very user friendly! Its great, I've been using it for years and will years to come.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 732
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from My experience with my expert was perfect GREAT EXPERIENCE JAHLIK WAS AWESOME VERY HELPFUL VERY UNDERSTANDING EXCELLENT
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is Easy to Use I have been using turbo tax for years. It is convenient and reliable. I will keep using it
Date published: 2021-02-23
Rated 3 out of 5 by from There were some problems this year. Usually those categories of income I've had before pop up automatically. I was done before I realized I hadn't entered SSA benefits and had to track that down. And navigating was more difficult this year. Some areas of questions didn't come up at first.
Date published: 2021-02-23
Rated 2 out of 5 by from CANNOT CHANGE OPTION TO USE SELF EMPLOYED I wanted to see if i would claim my self employment hustle so i selected that plan, well once i saw that i did not wanna go that way the only way to remove the 169.00 plan was to clear out and restart. Not good!
Date published: 2021-02-23
Rated 5 out of 5 by from CAESAR HELPED ME QUICK AND AMAZINGLY HE WAS GREAT!!! QUICK EASY SO HELPFUL HE CUSTOMER SERVICES WAS ON THE CHARTS 10
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax makes it easy ! So glad I switched from an accountant to Turbo Tax!
Date published: 2021-02-23
Rated 5 out of 5 by from Very convenient I did the live full service this year because the self employment was new to me. The agent they paired me with was awesome. He answered all the questions i had and helped me understand every bit of the process. Victor followed up with me even on the days that we were waiting for the review team to respond. The overall experience was great.
Date published: 2021-02-23
Rated 5 out of 5 by from Fast and Thorough The first time you file with TurboTax, it is indeed "Free" as they claim on the ads. I've been with TurboTax for nearly a decade now and I haven't had to pay more than $150 to e-file my taxes. This is all using the regular version or initial deluxe version and not upgrading.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is awsome My first time filing with turbo tax and was very helpful
Date published: 2021-02-23
Rated 5 out of 5 by from Turboxtax is very user friendly! Its great, I've been using it for years and will years to come.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 732