TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Very convenient Very convenient and reliable also helpful since I’m not familiar with doing my taxes
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax has become more easy to use As I started using the system it became easier to understand what was ask in order for me to complete my return.
Date published: 2023-04-20
Rated 2 out of 5 by from Bad It use to be easy to do my taxes with turbo tax. Now it takes 3 time longer to do it. Getting into the system is really hard. Try to look up last year taxes, and it was not there. This was a Free payed tax prep and it cost me $ 129. I hate Turbo Tax
Date published: 2023-04-20
Rated 5 out of 5 by from Is awesome Got all the parts of expenses and documents. Everything was easy and fast, which I usually don’t spent that much time. Since everything is electronically and in the bank statement.
Date published: 2023-04-20
Rated 4 out of 5 by from Awesome with problems. Love Turbo until the end. Paying is stressful because I put down my AGI from the previous year (from the taxes) and it won't be accepted and then I get into a big hassle with Intuit and have to keep getting passwords and new passwords....
Date published: 2023-04-20
Rated 4 out of 5 by from using turbo tax it was easy to use and navigate back and forth when i needed to.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Awesome!!! I would definitely recommend Turbo Tax to anyone who is needing to file their taxes. This is the first year I've done my taxes on my own and I was intimidated at first thinking it was going to be a difficult process. Upon filing them, I was awaiting its acceptance. Unfortunately, mine were rejected. It was expected because like I had mentioned, this was my first time doing it with no compete help whatsoever, even though Turbo Tax offers Live Help anytime of any day. When I saw why it was rejected, I clicked the link that sent me to the IRS website, and upon entering the site, I obtained the exact piece of information that was missing on Turbo Tax which had caused my taxes to be rejected in the first place. I put in the piece of information that was missing, and just like that, I completed my taxes. It wasn't as tough as I thought it was going to be. Everything was self explanatory and if you didn't know or understand something, there is always someone to help. It ended up being easy peasy.... I love Turbo Tax and will definitely be back again next year to complete my taxes on my own again. Thank you Turbo Tax for being Turbo Awesome and becoming my go to Tax Filing company for future returns.
Date published: 2023-04-20
Rated 5 out of 5 by from Amazing guide through the process. The process for working in home office was so good. Definitely worth the extra cost.
Date published: 2023-04-20
Rated 5 out of 5 by from Good Good and easy to use I like the way it was formatted
Date published: 2023-04-20
Rated 2 out of 5 by from Frutated Trying to e-file since April 17 and keep coming back with error. Fix the issue 2-time and still unable to finish. verry disappointed
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 728
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Very convenient Very convenient and reliable also helpful since I’m not familiar with doing my taxes
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax has become more easy to use As I started using the system it became easier to understand what was ask in order for me to complete my return.
Date published: 2023-04-20
Rated 2 out of 5 by from Bad It use to be easy to do my taxes with turbo tax. Now it takes 3 time longer to do it. Getting into the system is really hard. Try to look up last year taxes, and it was not there. This was a Free payed tax prep and it cost me $ 129. I hate Turbo Tax
Date published: 2023-04-20
Rated 5 out of 5 by from Is awesome Got all the parts of expenses and documents. Everything was easy and fast, which I usually don’t spent that much time. Since everything is electronically and in the bank statement.
Date published: 2023-04-20
Rated 4 out of 5 by from Awesome with problems. Love Turbo until the end. Paying is stressful because I put down my AGI from the previous year (from the taxes) and it won't be accepted and then I get into a big hassle with Intuit and have to keep getting passwords and new passwords....
Date published: 2023-04-20
Rated 4 out of 5 by from using turbo tax it was easy to use and navigate back and forth when i needed to.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Awesome!!! I would definitely recommend Turbo Tax to anyone who is needing to file their taxes. This is the first year I've done my taxes on my own and I was intimidated at first thinking it was going to be a difficult process. Upon filing them, I was awaiting its acceptance. Unfortunately, mine were rejected. It was expected because like I had mentioned, this was my first time doing it with no compete help whatsoever, even though Turbo Tax offers Live Help anytime of any day. When I saw why it was rejected, I clicked the link that sent me to the IRS website, and upon entering the site, I obtained the exact piece of information that was missing on Turbo Tax which had caused my taxes to be rejected in the first place. I put in the piece of information that was missing, and just like that, I completed my taxes. It wasn't as tough as I thought it was going to be. Everything was self explanatory and if you didn't know or understand something, there is always someone to help. It ended up being easy peasy.... I love Turbo Tax and will definitely be back again next year to complete my taxes on my own again. Thank you Turbo Tax for being Turbo Awesome and becoming my go to Tax Filing company for future returns.
Date published: 2023-04-20
Rated 5 out of 5 by from Amazing guide through the process. The process for working in home office was so good. Definitely worth the extra cost.
Date published: 2023-04-20
Rated 5 out of 5 by from Good Good and easy to use I like the way it was formatted
Date published: 2023-04-20
Rated 2 out of 5 by from Frutated Trying to e-file since April 17 and keep coming back with error. Fix the issue 2-time and still unable to finish. verry disappointed
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 728