TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is awesome helped navigate me through the process. I would use turbo tax again.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax support is excellent Had trouble with my state income tax and the rep was able to help me find the problem.
Date published: 2023-04-19
Rated 3 out of 5 by from Errors propogated from year to year You'd think that the TurboTax engineers could fix little niggly problems that have been there for years, but no. For example: in Schedule C, when you enter expenses for home office deduction, the fields are cut off so that you don't see all the figures. I reported this some years ago. Did they fix it? Nah. And saving and reopening the app later never brings you back to the place you left off. Instead it conveniently starts at the BEGINNING of the section you were in, and you have to go, step by step, to the last form you were working on. It's much easier to switch to the form view, and do edits there, which is what most seasoned TT users do. But for the money, you'd think they could fix the real obvious user interface booboos. It's still the best alternative out there. I've been using it for well over 25 years, and it's better than filling out the forms by hand. But still kludgey.
Date published: 2023-04-19
Rated 5 out of 5 by from simple, easy and fast easy step by step guidance. Very helpful in identifying reason why it was rejected and correcting mistake.
Date published: 2023-04-19
Rated 5 out of 5 by from Great tool easy to use Great tool, easy to use, quick to complete. Helpful for first filing in new state!
Date published: 2023-04-19
Rated 3 out of 5 by from issues with Turbo Tax this year I filed my taxes through turbo tax last year, you even have a copy in your system but when filing this year you kept asking how I filed last year and there was no option to select turbo tax.
Date published: 2023-04-19
Rated 5 out of 5 by from Very easy & professional Very easy and full of wealth of knowledge. I have been with Turbotax since 2012 and I could not be more happier and at ease using it for my annual tax filing
Date published: 2023-04-19
Rated 3 out of 5 by from Gotten expensive I use turbo tax because it is cheap, or was cheap. I will investigate other options next year. I used turbo tax for the last 10+ years but probably will not anymore.
Date published: 2023-04-19
Rated 5 out of 5 by from Best place to go for all your tax needs This is my 3rd time trying to send last years(2021) taxes this year (2022 well that is the tax year for2023), wish me luck
Date published: 2023-04-19
Rated 4 out of 5 by from Thankful for the program I'm going through a separation and run my own business while working a part time job. TurboTax provided all the assistance and necessary information on breaks and deductions I would need. Extremely thankful for how straightforward the process was.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 722
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome helped navigate me through the process. I would use turbo tax again.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax support is excellent Had trouble with my state income tax and the rep was able to help me find the problem.
Date published: 2023-04-19
Rated 3 out of 5 by from Errors propogated from year to year You'd think that the TurboTax engineers could fix little niggly problems that have been there for years, but no. For example: in Schedule C, when you enter expenses for home office deduction, the fields are cut off so that you don't see all the figures. I reported this some years ago. Did they fix it? Nah. And saving and reopening the app later never brings you back to the place you left off. Instead it conveniently starts at the BEGINNING of the section you were in, and you have to go, step by step, to the last form you were working on. It's much easier to switch to the form view, and do edits there, which is what most seasoned TT users do. But for the money, you'd think they could fix the real obvious user interface booboos. It's still the best alternative out there. I've been using it for well over 25 years, and it's better than filling out the forms by hand. But still kludgey.
Date published: 2023-04-19
Rated 5 out of 5 by from simple, easy and fast easy step by step guidance. Very helpful in identifying reason why it was rejected and correcting mistake.
Date published: 2023-04-19
Rated 5 out of 5 by from Great tool easy to use Great tool, easy to use, quick to complete. Helpful for first filing in new state!
Date published: 2023-04-19
Rated 3 out of 5 by from issues with Turbo Tax this year I filed my taxes through turbo tax last year, you even have a copy in your system but when filing this year you kept asking how I filed last year and there was no option to select turbo tax.
Date published: 2023-04-19
Rated 5 out of 5 by from Very easy & professional Very easy and full of wealth of knowledge. I have been with Turbotax since 2012 and I could not be more happier and at ease using it for my annual tax filing
Date published: 2023-04-19
Rated 3 out of 5 by from Gotten expensive I use turbo tax because it is cheap, or was cheap. I will investigate other options next year. I used turbo tax for the last 10+ years but probably will not anymore.
Date published: 2023-04-19
Rated 5 out of 5 by from Best place to go for all your tax needs This is my 3rd time trying to send last years(2021) taxes this year (2022 well that is the tax year for2023), wish me luck
Date published: 2023-04-19
Rated 4 out of 5 by from Thankful for the program I'm going through a separation and run my own business while working a part time job. TurboTax provided all the assistance and necessary information on breaks and deductions I would need. Extremely thankful for how straightforward the process was.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 722