TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easier than expected Had generally a positive experience, they let me get a free extension which I really needed yesterday and process was smooth, thanks
Date published: 2023-04-19
Rated 1 out of 5 by from Frustrated I filed my return and it charged me $128. I thought this was a free service. I couldn't back out and re-do the return and had no choice except to pay the fee from my federal return which I really couldn't afford! This sucked!
Date published: 2023-04-19
Rated 2 out of 5 by from very confusing it was very confusing. We filed jointly, both need a Schedule C. I had to search out schedule c from search, it did not come up on it's own. I could not get a schedule c to come ump for my husband, so I put them both together. I have never done this before. Also, e-filing was rejected both to federal and state. Very difficult to try to fix so I am late in filing. Still don't know if it has gone through yet.
Date published: 2023-04-19
Rated 5 out of 5 by from great, as usual great. Excellent questions, making it easy for my amswers. Like the double checking after my responses, and i like the easy transitions from one subject to another within an area, and then transitions to new areas. like that i can chhose to select what i want to work on next
Date published: 2023-04-19
Rated 5 out of 5 by from I love this site. Turbo tax is truly awsome I had a rejected e-file and turbo tax walked me through every step of the way. best tax software ever.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax to the Rescue I have been using TurboTax for many, many years. They make it so easy to complete your taxes - without having to worry about the latest changes to the tax rules. If there was one improvement that I could suggest, it is in the "Fix Errors" part of the workflow. Every thing else provides context. While fixing errors, all TurboTax does is to present the line in the form where the error is and asks us to fix it. It will be helpful, if there is context provided so that we know that entry was made.
Date published: 2023-04-19
Rated 4 out of 5 by from REALLY!!!!! The fact that i had to pay $39 to have the fee for turbo tax come out of my federal return refund is totally ridiculous!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent The experience was excellent...easy to navigate and would recommend to others
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is comprehensive and easy to follow It was smooth and easy to follow. Gather your documents and enter the information
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is fantastic I have been using Turbo Tax for years and found you can even retrieve some of your prior returns without being charged for the copy.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 715
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easier than expected Had generally a positive experience, they let me get a free extension which I really needed yesterday and process was smooth, thanks
Date published: 2023-04-19
Rated 1 out of 5 by from Frustrated I filed my return and it charged me $128. I thought this was a free service. I couldn't back out and re-do the return and had no choice except to pay the fee from my federal return which I really couldn't afford! This sucked!
Date published: 2023-04-19
Rated 2 out of 5 by from very confusing it was very confusing. We filed jointly, both need a Schedule C. I had to search out schedule c from search, it did not come up on it's own. I could not get a schedule c to come ump for my husband, so I put them both together. I have never done this before. Also, e-filing was rejected both to federal and state. Very difficult to try to fix so I am late in filing. Still don't know if it has gone through yet.
Date published: 2023-04-19
Rated 5 out of 5 by from great, as usual great. Excellent questions, making it easy for my amswers. Like the double checking after my responses, and i like the easy transitions from one subject to another within an area, and then transitions to new areas. like that i can chhose to select what i want to work on next
Date published: 2023-04-19
Rated 5 out of 5 by from I love this site. Turbo tax is truly awsome I had a rejected e-file and turbo tax walked me through every step of the way. best tax software ever.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax to the Rescue I have been using TurboTax for many, many years. They make it so easy to complete your taxes - without having to worry about the latest changes to the tax rules. If there was one improvement that I could suggest, it is in the "Fix Errors" part of the workflow. Every thing else provides context. While fixing errors, all TurboTax does is to present the line in the form where the error is and asks us to fix it. It will be helpful, if there is context provided so that we know that entry was made.
Date published: 2023-04-19
Rated 4 out of 5 by from REALLY!!!!! The fact that i had to pay $39 to have the fee for turbo tax come out of my federal return refund is totally ridiculous!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent The experience was excellent...easy to navigate and would recommend to others
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is comprehensive and easy to follow It was smooth and easy to follow. Gather your documents and enter the information
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is fantastic I have been using Turbo Tax for years and found you can even retrieve some of your prior returns without being charged for the copy.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 715