TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from I hate the last-minute surprises... I let the program check for errors and I fix the flagged errors, and the program lets me go on. Often, as I try to submit the final version, via e-file, I get an additional error that blocks the e-file. I that point I have to make last-minute changes to go forward, and it is too late to get help or to investigate the implication of the changes. Your program need away to ask if the data will pass the "final test" for e-filing without having the risk of getting it filed at that moment. That way you could do this "final test" in advance while I am still looking for other issues and are not ready to submit the taxes. This would avoid the last-minute surprise your program has given me almost every year.
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax It's so easy to use I highly recommend it and I will used for next year
Date published: 2023-04-20
Rated 5 out of 5 by from Love Turbo Tax I really like the simplicity of Turbo Tax. Thank you, Turbo Tax for making the usually complicated, anual headache from hell a lot easier to complete.
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax was an incredibly irritating experience. Let's see, wish I could rate 0 out of 5. The survey even provides tips to be positive. I can't. Example, looking at the bottom of your review tips; "Looking for support?" None. Just forums with non-information. I have total doubt Intuit's boast a 4.6% rating is real. Used TurboTax before but this year was dreadful. Our return was rejected by the IRS and the promised help by TurboTax didn't solve the problem. TurboTax is an automation lacking much sense. Doubt I'll be returning. Even a ridiculous non-sensible questionnaire below? Feel free to contact me. I may have more to say!
Date published: 2023-04-20
Rated 5 out of 5 by from love turbo tax very quick & easy loved how quick it was guided all the way through
Date published: 2023-04-20
Rated 1 out of 5 by from toooo Expensiveeeee!!!!!!!! It cost to much money!!!!!!!!!!! It was 130 dollars!!!!!!
Date published: 2023-04-20
Rated 5 out of 5 by from GREAT HELP ALL AGENTS WERE HELPFUL KIND AND SMART HELPED ME GET MY TAXES DONE WITH CONFIDENCE
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax saves me so much time and reduces stress Every year that I have filed with Turbo Tax, I felt relief. The steps are simple and since I keep track of my expenses, it's not difficult to file as a self employed person.
Date published: 2023-04-20
Rated 4 out of 5 by from TurboTax is not too bad! Most of process is fine but I believe there is a hitch that needs attention when you have a situation where you have to leave the procedure and come back it is hard to get to the spot where you left off.
Date published: 2023-04-20
Rated 5 out of 5 by from Amended My Return for the 1st TIme First time I have had to Amend my tax form. Very easy and directed to the correct IRS Publication with great advice.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 701
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I hate the last-minute surprises... I let the program check for errors and I fix the flagged errors, and the program lets me go on. Often, as I try to submit the final version, via e-file, I get an additional error that blocks the e-file. I that point I have to make last-minute changes to go forward, and it is too late to get help or to investigate the implication of the changes. Your program need away to ask if the data will pass the "final test" for e-filing without having the risk of getting it filed at that moment. That way you could do this "final test" in advance while I am still looking for other issues and are not ready to submit the taxes. This would avoid the last-minute surprise your program has given me almost every year.
Date published: 2023-04-20
Rated 5 out of 5 by from TurboTax It's so easy to use I highly recommend it and I will used for next year
Date published: 2023-04-20
Rated 5 out of 5 by from Love Turbo Tax I really like the simplicity of Turbo Tax. Thank you, Turbo Tax for making the usually complicated, anual headache from hell a lot easier to complete.
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax was an incredibly irritating experience. Let's see, wish I could rate 0 out of 5. The survey even provides tips to be positive. I can't. Example, looking at the bottom of your review tips; "Looking for support?" None. Just forums with non-information. I have total doubt Intuit's boast a 4.6% rating is real. Used TurboTax before but this year was dreadful. Our return was rejected by the IRS and the promised help by TurboTax didn't solve the problem. TurboTax is an automation lacking much sense. Doubt I'll be returning. Even a ridiculous non-sensible questionnaire below? Feel free to contact me. I may have more to say!
Date published: 2023-04-20
Rated 5 out of 5 by from love turbo tax very quick & easy loved how quick it was guided all the way through
Date published: 2023-04-20
Rated 1 out of 5 by from toooo Expensiveeeee!!!!!!!! It cost to much money!!!!!!!!!!! It was 130 dollars!!!!!!
Date published: 2023-04-20
Rated 5 out of 5 by from GREAT HELP ALL AGENTS WERE HELPFUL KIND AND SMART HELPED ME GET MY TAXES DONE WITH CONFIDENCE
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax saves me so much time and reduces stress Every year that I have filed with Turbo Tax, I felt relief. The steps are simple and since I keep track of my expenses, it's not difficult to file as a self employed person.
Date published: 2023-04-20
Rated 4 out of 5 by from TurboTax is not too bad! Most of process is fine but I believe there is a hitch that needs attention when you have a situation where you have to leave the procedure and come back it is hard to get to the spot where you left off.
Date published: 2023-04-20
Rated 5 out of 5 by from Amended My Return for the 1st TIme First time I have had to Amend my tax form. Very easy and directed to the correct IRS Publication with great advice.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 701