TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 2 out of 5 by
Bob and Jackie from
Caused us to be late filing
We completed the entire form and submitted but our check never cleared. We logged in only to find there is an additional page for signature which did not appear before and as a result we are late filing.
Date published: 2023-05-30
Rated 5 out of 5 by
Teach no more from
So easy!
Turbo Tax walks you through every step so easily! It’s a breeze!
Date published: 2023-05-30
Rated 1 out of 5 by
gavidu from
e-file did not work -
e-file did not work. spent more than an hour with rep on the call. So unhelpful. A waste of time. Will be requesting a refund
Date published: 2023-05-30
Rated 5 out of 5 by
Chef Jeff from
Wonderful Customer Service by Brittany
Super user friendly! Customer Service was able to help me in a very efficient manner.
Date published: 2023-05-30
Rated 5 out of 5 by
Jaycee42 from
Turbo Tax is AWESOME!!!!
My Agent, Jennifer, was knowledgeable, patient, funny and kind. Give her a raise!
Date published: 2023-05-30
Rated 5 out of 5 by
JaimeMa from
Easy and efficient
It’s really easy to use and it’s very much cheaper than paying for an accountant.
Date published: 2023-05-30
Rated 5 out of 5 by
SEA 57 from
Taxes done
Good experience at turbo tax glad to be back at TT
Date published: 2023-05-30
Rated 5 out of 5 by
JSB2022 from
TurboTax is great - as usual
I always dread doing my taxes but TurboTax makes it easy every time.
Date published: 2023-05-30
Rated 1 out of 5 by
Bella44 from
TurboTax never filed my returns
This is the first time I have had to use electronic filing (and why I don't like it) because TT changed which OS they worked with. After waiting months (current date May 30) without receiving my return, I have spent 6 hours or more trying to get information from TT and IRS as to where it went. TT NEVER FILED MY RETURN. Though someone just helped me file again, (hopefully the state does not request more money), it has been pure pain. I would like a refund!
Date published: 2023-05-30
Rated 3 out of 5 by
Unhappy Business Customer from
Errors in software
Turbo Tax Business will not efile. There should have been a place to access this information. I spent hours trying to efile Turbox Tax Business. System kept saying, update your version of the software. However the 2022 software was up to date as evidence by when I click on update software, message return "your software is up to date.
All TurboTax® Offerings Reviews - Page 8
Date published: 2023-05-30
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Bob and Jackie from
Caused us to be late filing
We completed the entire form and submitted but our check never cleared. We logged in only to find there is an additional page for signature which did not appear before and as a result we are late filing.
Date published: 2023-05-30
Rated 5 out of 5 by
Teach no more from
So easy!
Turbo Tax walks you through every step so easily! It’s a breeze!
Date published: 2023-05-30
Rated 1 out of 5 by
gavidu from
e-file did not work -
e-file did not work. spent more than an hour with rep on the call. So unhelpful. A waste of time. Will be requesting a refund
Date published: 2023-05-30
Rated 5 out of 5 by
Chef Jeff from
Wonderful Customer Service by Brittany
Super user friendly! Customer Service was able to help me in a very efficient manner.
Date published: 2023-05-30
Rated 5 out of 5 by
Jaycee42 from
Turbo Tax is AWESOME!!!!
My Agent, Jennifer, was knowledgeable, patient, funny and kind. Give her a raise!
Date published: 2023-05-30
Rated 5 out of 5 by
JaimeMa from
Easy and efficient
It’s really easy to use and it’s very much cheaper than paying for an accountant.
Date published: 2023-05-30
Rated 5 out of 5 by
SEA 57 from
Taxes done
Good experience at turbo tax glad to be back at TT
Date published: 2023-05-30
Rated 5 out of 5 by
JSB2022 from
TurboTax is great - as usual
I always dread doing my taxes but TurboTax makes it easy every time.
Date published: 2023-05-30
Rated 1 out of 5 by
Bella44 from
TurboTax never filed my returns
This is the first time I have had to use electronic filing (and why I don't like it) because TT changed which OS they worked with. After waiting months (current date May 30) without receiving my return, I have spent 6 hours or more trying to get information from TT and IRS as to where it went. TT NEVER FILED MY RETURN. Though someone just helped me file again, (hopefully the state does not request more money), it has been pure pain. I would like a refund!
Date published: 2023-05-30
Rated 3 out of 5 by
Unhappy Business Customer from
Errors in software
Turbo Tax Business will not efile. There should have been a place to access this information. I spent hours trying to efile Turbox Tax Business. System kept saying, update your version of the software. However the 2022 software was up to date as evidence by when I click on update software, message return "your software is up to date.
All TurboTax® Offerings Reviews - Page 8
Date published: 2023-05-30