TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Caused us to be late filing We completed the entire form and submitted but our check never cleared. We logged in only to find there is an additional page for signature which did not appear before and as a result we are late filing.
Date published: 2023-05-30
Rated 5 out of 5 by from So easy! Turbo Tax walks you through every step so easily! It’s a breeze!
Date published: 2023-05-30
Rated 1 out of 5 by from e-file did not work - e-file did not work. spent more than an hour with rep on the call. So unhelpful. A waste of time. Will be requesting a refund
Date published: 2023-05-30
Rated 5 out of 5 by from Wonderful Customer Service by Brittany Super user friendly! Customer Service was able to help me in a very efficient manner.
Date published: 2023-05-30
Rated 5 out of 5 by from Turbo Tax is AWESOME!!!! My Agent, Jennifer, was knowledgeable, patient, funny and kind. Give her a raise!
Date published: 2023-05-30
Rated 5 out of 5 by from Easy and efficient It’s really easy to use and it’s very much cheaper than paying for an accountant.
Date published: 2023-05-30
Rated 5 out of 5 by from Taxes done Good experience at turbo tax glad to be back at TT
Date published: 2023-05-30
Rated 5 out of 5 by from TurboTax is great - as usual I always dread doing my taxes but TurboTax makes it easy every time.
Date published: 2023-05-30
Rated 1 out of 5 by from TurboTax never filed my returns This is the first time I have had to use electronic filing (and why I don't like it) because TT changed which OS they worked with. After waiting months (current date May 30) without receiving my return, I have spent 6 hours or more trying to get information from TT and IRS as to where it went. TT NEVER FILED MY RETURN. Though someone just helped me file again, (hopefully the state does not request more money), it has been pure pain. I would like a refund!
Date published: 2023-05-30
Rated 3 out of 5 by from Errors in software Turbo Tax Business will not efile. There should have been a place to access this information. I spent hours trying to efile Turbox Tax Business. System kept saying, update your version of the software. However the 2022 software was up to date as evidence by when I click on update software, message return "your software is up to date.
Date published: 2023-05-30
All TurboTax® Offerings Reviews - Page 8
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Caused us to be late filing We completed the entire form and submitted but our check never cleared. We logged in only to find there is an additional page for signature which did not appear before and as a result we are late filing.
Date published: 2023-05-30
Rated 5 out of 5 by from So easy! Turbo Tax walks you through every step so easily! It’s a breeze!
Date published: 2023-05-30
Rated 1 out of 5 by from e-file did not work - e-file did not work. spent more than an hour with rep on the call. So unhelpful. A waste of time. Will be requesting a refund
Date published: 2023-05-30
Rated 5 out of 5 by from Wonderful Customer Service by Brittany Super user friendly! Customer Service was able to help me in a very efficient manner.
Date published: 2023-05-30
Rated 5 out of 5 by from Turbo Tax is AWESOME!!!! My Agent, Jennifer, was knowledgeable, patient, funny and kind. Give her a raise!
Date published: 2023-05-30
Rated 5 out of 5 by from Easy and efficient It’s really easy to use and it’s very much cheaper than paying for an accountant.
Date published: 2023-05-30
Rated 5 out of 5 by from Taxes done Good experience at turbo tax glad to be back at TT
Date published: 2023-05-30
Rated 5 out of 5 by from TurboTax is great - as usual I always dread doing my taxes but TurboTax makes it easy every time.
Date published: 2023-05-30
Rated 1 out of 5 by from TurboTax never filed my returns This is the first time I have had to use electronic filing (and why I don't like it) because TT changed which OS they worked with. After waiting months (current date May 30) without receiving my return, I have spent 6 hours or more trying to get information from TT and IRS as to where it went. TT NEVER FILED MY RETURN. Though someone just helped me file again, (hopefully the state does not request more money), it has been pure pain. I would like a refund!
Date published: 2023-05-30
Rated 3 out of 5 by from Errors in software Turbo Tax Business will not efile. There should have been a place to access this information. I spent hours trying to efile Turbox Tax Business. System kept saying, update your version of the software. However the 2022 software was up to date as evidence by when I click on update software, message return "your software is up to date.
Date published: 2023-05-30
All TurboTax® Offerings Reviews - Page 8