TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from AS ALWAYS, TURBO TAX IS STILL THE BEST Another year of taxes completed quickly and easily. I dumbfounded when I see people paying somone to complete their taxes. Turbo Tax makes it so easy and its free for military.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbotax is fantastic It was easy. I liked how through the program was, ill be back next year.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is very easy! I was able to look up info on unemployment income and avoid costly error!
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax is accurate TurboTax Expert knows what they are doing. Helped me resolve my issue within a few minutes.
Date published: 2021-03-03
Rated 5 out of 5 by from Excellent Customer Service! The TurboTax Agents were awesome and willing to assist and answer all my questions!
Date published: 2021-03-03
Rated 4 out of 5 by from Quick and Efficient TurboTax was an amazing service, easy to use for a first time filer such as myself. Highly recommend, 10/10.
Date published: 2021-03-03
Rated 5 out of 5 by from THANK YOU TURBO TAX IT WAS VERY EASY AND INFORMATIVE! THE EASIEST I HAVE EVER DONE MY TAXES
Date published: 2021-03-03
Rated 5 out of 5 by from Super user friendly! The live help was there when I needed it and they made it easy for me to understand.
Date published: 2021-03-03
Rated 1 out of 5 by from Not satisfied I have used Turbo Tax before and never had any issues until this year. Through the application process, I needed my previous tax return (2019). When I looked into my account to retrieve that information, nothing was there. I spoke with two representatives from Turbo Tax through the "live" help service. Neither was able to figure out why my previous tax return document wasn't saved in my account, but I was told that I have another with the same email? After many attempts on trying to figure out how that can be accessed. The turbo tax staff was not able to locate that account, or find my previous tax return. They advised me to my last and only option which was to request it by mail through the IRS website. I am very unhappy with the level of professionalism and care the staff handled the situation.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome it was a walk in the park, why use all those Tax agent when you have free turbo tax.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 695
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from AS ALWAYS, TURBO TAX IS STILL THE BEST Another year of taxes completed quickly and easily. I dumbfounded when I see people paying somone to complete their taxes. Turbo Tax makes it so easy and its free for military.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbotax is fantastic It was easy. I liked how through the program was, ill be back next year.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is very easy! I was able to look up info on unemployment income and avoid costly error!
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax is accurate TurboTax Expert knows what they are doing. Helped me resolve my issue within a few minutes.
Date published: 2021-03-03
Rated 5 out of 5 by from Excellent Customer Service! The TurboTax Agents were awesome and willing to assist and answer all my questions!
Date published: 2021-03-03
Rated 4 out of 5 by from Quick and Efficient TurboTax was an amazing service, easy to use for a first time filer such as myself. Highly recommend, 10/10.
Date published: 2021-03-03
Rated 5 out of 5 by from THANK YOU TURBO TAX IT WAS VERY EASY AND INFORMATIVE! THE EASIEST I HAVE EVER DONE MY TAXES
Date published: 2021-03-03
Rated 5 out of 5 by from Super user friendly! The live help was there when I needed it and they made it easy for me to understand.
Date published: 2021-03-03
Rated 1 out of 5 by from Not satisfied I have used Turbo Tax before and never had any issues until this year. Through the application process, I needed my previous tax return (2019). When I looked into my account to retrieve that information, nothing was there. I spoke with two representatives from Turbo Tax through the "live" help service. Neither was able to figure out why my previous tax return document wasn't saved in my account, but I was told that I have another with the same email? After many attempts on trying to figure out how that can be accessed. The turbo tax staff was not able to locate that account, or find my previous tax return. They advised me to my last and only option which was to request it by mail through the IRS website. I am very unhappy with the level of professionalism and care the staff handled the situation.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome it was a walk in the park, why use all those Tax agent when you have free turbo tax.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 695