TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from very good the on line support person excellent and very helpful
Date published: 2021-03-03
Rated 4 out of 5 by from Efficient, but yearly changes not always improved The program itself worked fine. But, I was unhappy that when I wanted to look at a form ( in this case, form 8960), I could not see it. I spent more than 2 hours all together with live expert (s) who should have known right off the bat that I could not see the forms I wanted until I paid for the program. Since I buy the program (premiere) every year anyhow, either the program itself, or the Live Experts, should have prompted me to buy the program at the beginning.... or when I was looking for the form.....I don't think the purchase option should be at the end
Date published: 2021-03-03
Rated 5 out of 5 by from Turbotax is great It's fast and easy to use. I would recommend it to everyone.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is awesome!! So Simple and very thorough. I always use Turbotax every year and its the best without a doubt!
Date published: 2021-03-03
Rated 2 out of 5 by from TurboTax Fees Not Clear TurboTax advertises that their services are "free" but in order to even submit the tax return they require a fee of almost $200. They add things to your tax return throughout the process and at the end tell you that you have to pay to process any "special" situations on your tax return. 9/10 would NOT recommend. #respectfully
Date published: 2021-03-03
Rated 5 out of 5 by from Great Customer Service I had a question, mid filing. I was able to schedule a call and continue working. Within 5 minutes, someone called me and answered all my questions! She was patient and had a delightful disposition. I'm not using any other tax service other than turbo tax in the future- SO MUCH better than last year's with a company that shall not be named.
Date published: 2021-03-03
Rated 5 out of 5 by from Super Easy! So easy & simple. What a load off my mind! I get really stressed every year tax season approaches but Turbo Tax made it very easy to file without the expense.
Date published: 2021-03-03
Rated 4 out of 5 by from Good experience I use turbo tax every year. This year was glitchier then normal but overall good experience as usual
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Awesome 100% Happy Recomiendo este sistema de hacer taxes es una buena alluda
Date published: 2021-03-03
Rated 1 out of 5 by from Better Product/Support - Less Upsell I've used TuboTax for the last 6 years, and this is likely my last. Some bug in the software caused my return to get in an unending loop of checking for errors (that did not exist/could not be fixed) when trying to file. After several calls and hours on the phone, a rep had me delete 2 hrs worth of work that I had to redo (I was not told I would have to redo all that work). After wasting nearly a full day to just file my already completed taxes, Turbo Tax only offered a $27 discount on my total filing fee of $200, and only that after I told them that I would stop using Turbo Tax if they did not offer a discount. Maybe if Turbo Tax focused on making their product work well instead of trying to upsell their serves every 5 screens, they can get a product that works well.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 694
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from very good the on line support person excellent and very helpful
Date published: 2021-03-03
Rated 4 out of 5 by from Efficient, but yearly changes not always improved The program itself worked fine. But, I was unhappy that when I wanted to look at a form ( in this case, form 8960), I could not see it. I spent more than 2 hours all together with live expert (s) who should have known right off the bat that I could not see the forms I wanted until I paid for the program. Since I buy the program (premiere) every year anyhow, either the program itself, or the Live Experts, should have prompted me to buy the program at the beginning.... or when I was looking for the form.....I don't think the purchase option should be at the end
Date published: 2021-03-03
Rated 5 out of 5 by from Turbotax is great It's fast and easy to use. I would recommend it to everyone.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is awesome!! So Simple and very thorough. I always use Turbotax every year and its the best without a doubt!
Date published: 2021-03-03
Rated 2 out of 5 by from TurboTax Fees Not Clear TurboTax advertises that their services are "free" but in order to even submit the tax return they require a fee of almost $200. They add things to your tax return throughout the process and at the end tell you that you have to pay to process any "special" situations on your tax return. 9/10 would NOT recommend. #respectfully
Date published: 2021-03-03
Rated 5 out of 5 by from Great Customer Service I had a question, mid filing. I was able to schedule a call and continue working. Within 5 minutes, someone called me and answered all my questions! She was patient and had a delightful disposition. I'm not using any other tax service other than turbo tax in the future- SO MUCH better than last year's with a company that shall not be named.
Date published: 2021-03-03
Rated 5 out of 5 by from Super Easy! So easy & simple. What a load off my mind! I get really stressed every year tax season approaches but Turbo Tax made it very easy to file without the expense.
Date published: 2021-03-03
Rated 4 out of 5 by from Good experience I use turbo tax every year. This year was glitchier then normal but overall good experience as usual
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Awesome 100% Happy Recomiendo este sistema de hacer taxes es una buena alluda
Date published: 2021-03-03
Rated 1 out of 5 by from Better Product/Support - Less Upsell I've used TuboTax for the last 6 years, and this is likely my last. Some bug in the software caused my return to get in an unending loop of checking for errors (that did not exist/could not be fixed) when trying to file. After several calls and hours on the phone, a rep had me delete 2 hrs worth of work that I had to redo (I was not told I would have to redo all that work). After wasting nearly a full day to just file my already completed taxes, Turbo Tax only offered a $27 discount on my total filing fee of $200, and only that after I told them that I would stop using Turbo Tax if they did not offer a discount. Maybe if Turbo Tax focused on making their product work well instead of trying to upsell their serves every 5 screens, they can get a product that works well.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 694