TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is Amazing! Every agent that helped me today was amazing. Abbi and August were tremendous. They were patient and found solutions quickly! I procrastinated, and TurboTax agents really helped me get my taxes in order. Thank you!
Date published: 2023-04-19
Rated 1 out of 5 by from Do NOT use if in Arizona Arizona has a direct Charitable Tax Credit which Turbo Tax doesn't know how to deal with. After several phone calls and intensive research I had to print and file hard copy, even though I paid for efile. Won't use Turbo Tax again if it can't handle state tax oddities.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax did it! Amber was super patient, very helpful and answer all my many questions!
Date published: 2023-04-19
Rated 4 out of 5 by from Easy to use up until the end. First time using. Easy to navigate. The end was complicated.
Date published: 2023-04-19
Rated 1 out of 5 by from Efile is garbage...doesn't matter who's at fault The interface, the process, is easy. Simple to use. Much to an ease that I was fine spending the money to use this service vs me doing this on my own as I have for the past 10 years. However, the efile did not work. All the parameters that were id'd as in error were not in error, there was nothing to fix and so I was left to print and use the snail mail. Could've saved myself almost 200 bucks doing this on my own again. This is the 2nd time I've attempted to use a service like this for taxes. It will be my last.
Date published: 2023-04-19
Rated 4 out of 5 by from Confusion logging in so I purchased turbo tax last fall, and when I signed on, I didn't get the little desktop Icon to log in. I went in through the website with my license code. BIG mistake. SO when you send the e-mail out- you should have BIG PRINT Letters to call if someone doesn't get the desktop Icon
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax wasted my time and money This has been a waste of my time and money. I was told different things than what happened and am expected to pay for my state tax refund when i am the one filing. I spent over 4 hours on the phone with someone helping THEM prepare MY tax refund, and after being told it would be e-filed i was forced to mail in my filing. So at the end of our troubles everyone was able to wipe their hands besides me, the paying customer.
Date published: 2023-04-19
Rated 5 out of 5 by from Very good product Makes filing taxes a breeze and catches things I miss
Date published: 2023-04-19
Rated 4 out of 5 by from Great software small glitches Mostly easy to use and through. Sometimes there is trouble transferring information from one area to another
Date published: 2023-04-19
Rated 5 out of 5 by from Great stuff Cool stuff so I Just went with It wahooowahoohejdjdjhd
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 693
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Amazing! Every agent that helped me today was amazing. Abbi and August were tremendous. They were patient and found solutions quickly! I procrastinated, and TurboTax agents really helped me get my taxes in order. Thank you!
Date published: 2023-04-19
Rated 1 out of 5 by from Do NOT use if in Arizona Arizona has a direct Charitable Tax Credit which Turbo Tax doesn't know how to deal with. After several phone calls and intensive research I had to print and file hard copy, even though I paid for efile. Won't use Turbo Tax again if it can't handle state tax oddities.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax did it! Amber was super patient, very helpful and answer all my many questions!
Date published: 2023-04-19
Rated 4 out of 5 by from Easy to use up until the end. First time using. Easy to navigate. The end was complicated.
Date published: 2023-04-19
Rated 1 out of 5 by from Efile is garbage...doesn't matter who's at fault The interface, the process, is easy. Simple to use. Much to an ease that I was fine spending the money to use this service vs me doing this on my own as I have for the past 10 years. However, the efile did not work. All the parameters that were id'd as in error were not in error, there was nothing to fix and so I was left to print and use the snail mail. Could've saved myself almost 200 bucks doing this on my own again. This is the 2nd time I've attempted to use a service like this for taxes. It will be my last.
Date published: 2023-04-19
Rated 4 out of 5 by from Confusion logging in so I purchased turbo tax last fall, and when I signed on, I didn't get the little desktop Icon to log in. I went in through the website with my license code. BIG mistake. SO when you send the e-mail out- you should have BIG PRINT Letters to call if someone doesn't get the desktop Icon
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax wasted my time and money This has been a waste of my time and money. I was told different things than what happened and am expected to pay for my state tax refund when i am the one filing. I spent over 4 hours on the phone with someone helping THEM prepare MY tax refund, and after being told it would be e-filed i was forced to mail in my filing. So at the end of our troubles everyone was able to wipe their hands besides me, the paying customer.
Date published: 2023-04-19
Rated 5 out of 5 by from Very good product Makes filing taxes a breeze and catches things I miss
Date published: 2023-04-19
Rated 4 out of 5 by from Great software small glitches Mostly easy to use and through. Sometimes there is trouble transferring information from one area to another
Date published: 2023-04-19
Rated 5 out of 5 by from Great stuff Cool stuff so I Just went with It wahooowahoohejdjdjhd
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 693