TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Great product - needs a few tweaks This product has provided me with the most consistent and accurate way of saving money. However, there are some things I would change, for example, I live in the state of Florida, there is no income tax within the state and yet it always asks me if I would like to complete a state return. I think it would be easy to develop skip logic to help eliminate that portion of the return process. It can cause confusion each year. Additionally, at times it is very difficult to find certain areas for me to enter information, it took me nearly 45 minutes to find where to go back and look for major purchases within the sales tax area.
Date published: 2023-04-19
Rated 1 out of 5 by from disappointed customer I was lead to click on upgrade buttons as I completed some steps, I went from paying 59 to 200+ for my filing fee. This lead me to think about the amount the business acquired if this is happening to more people. Very Upset!
Date published: 2023-04-19
Rated 4 out of 5 by from Convenient The service is convenient, but charges more than, a tax expert.
Date published: 2023-04-19
Rated 1 out of 5 by from OVERCHARGED LITERALLY GOT CHARGED $217 ON A $617 SIMPLE RETURN WITH NO DEPENDENTS. THIS IS OUTRAGEOUS
Date published: 2023-04-19
Rated 5 out of 5 by from 7th year in a row using! I'v used TurboTax Premium for the 7th year in a row. It doesn't disappoint. When I feel stuck there's help right there. I will continue to use TurboTax. It's super user friendly.
Date published: 2023-04-19
Rated 4 out of 5 by from Effective But Slightly Cheesy I've used TurboTax with decent success for years. While it is quick and effective, the interface has consistently gotten more annoying. I just want to to do my taxes. I don't need a graphic experience thatasks me how I'm feeling.
Date published: 2023-04-19
Rated 5 out of 5 by from Heavenny was terrific Heavenny was awesome! Hire 25 more of her. She did a terrific job and was so pleasant
Date published: 2023-04-19
Rated 1 out of 5 by from Less than helpful phone service. Almost rude. We shall see what happens. The lady I talked to was pretty rude.
Date published: 2023-04-19
Rated 4 out of 5 by from Great, but a little glitchy this year I've been using Turbo Tax for many years now and I love it. But this year it kept behaving weirdly. For example, if I clicked the box for my mortgage owner (both of us), when I went back to that section later to check, it had changed to just me. Or I chose the box on my state return indicating I had filed as a partial year resident last year, it changed it to a full year resident when I went back to look. These problems made it a longer process, but overall I still had a good experience. Especially with the tax advisor who helped me Asajia. She was fantastic! So helpful and so patient.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing!! It made doing my taxes fun and easy. No more waiting in lines and setting up appointments with tax accountants
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 690
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great product - needs a few tweaks This product has provided me with the most consistent and accurate way of saving money. However, there are some things I would change, for example, I live in the state of Florida, there is no income tax within the state and yet it always asks me if I would like to complete a state return. I think it would be easy to develop skip logic to help eliminate that portion of the return process. It can cause confusion each year. Additionally, at times it is very difficult to find certain areas for me to enter information, it took me nearly 45 minutes to find where to go back and look for major purchases within the sales tax area.
Date published: 2023-04-19
Rated 1 out of 5 by from disappointed customer I was lead to click on upgrade buttons as I completed some steps, I went from paying 59 to 200+ for my filing fee. This lead me to think about the amount the business acquired if this is happening to more people. Very Upset!
Date published: 2023-04-19
Rated 4 out of 5 by from Convenient The service is convenient, but charges more than, a tax expert.
Date published: 2023-04-19
Rated 1 out of 5 by from OVERCHARGED LITERALLY GOT CHARGED $217 ON A $617 SIMPLE RETURN WITH NO DEPENDENTS. THIS IS OUTRAGEOUS
Date published: 2023-04-19
Rated 5 out of 5 by from 7th year in a row using! I'v used TurboTax Premium for the 7th year in a row. It doesn't disappoint. When I feel stuck there's help right there. I will continue to use TurboTax. It's super user friendly.
Date published: 2023-04-19
Rated 4 out of 5 by from Effective But Slightly Cheesy I've used TurboTax with decent success for years. While it is quick and effective, the interface has consistently gotten more annoying. I just want to to do my taxes. I don't need a graphic experience thatasks me how I'm feeling.
Date published: 2023-04-19
Rated 5 out of 5 by from Heavenny was terrific Heavenny was awesome! Hire 25 more of her. She did a terrific job and was so pleasant
Date published: 2023-04-19
Rated 1 out of 5 by from Less than helpful phone service. Almost rude. We shall see what happens. The lady I talked to was pretty rude.
Date published: 2023-04-19
Rated 4 out of 5 by from Great, but a little glitchy this year I've been using Turbo Tax for many years now and I love it. But this year it kept behaving weirdly. For example, if I clicked the box for my mortgage owner (both of us), when I went back to that section later to check, it had changed to just me. Or I chose the box on my state return indicating I had filed as a partial year resident last year, it changed it to a full year resident when I went back to look. These problems made it a longer process, but overall I still had a good experience. Especially with the tax advisor who helped me Asajia. She was fantastic! So helpful and so patient.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing!! It made doing my taxes fun and easy. No more waiting in lines and setting up appointments with tax accountants
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 690