TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from Not Bad Turbo I thought filing was going to be hard because I only know the basics, but it was pretty easy. I wished I could've afford the plus
Date published: 2021-02-24
Rated 5 out of 5 by from Very easy to use ! I needed some help with my 2019 AGI , got a phone call from Albert within 5 minutes , he was very helpful and guided me step by step to find the mistake I made .
Date published: 2021-02-24
Rated 1 out of 5 by from Worse every year! Never gives you a list of what you need. Why ask me for return info for last year when you have them? Why make me stop & go look it up. Only reason to keep using turbo was pulling in old data so this wouldn't be necessary. Charged me $110 dollars for the same products my wife paid $80?
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome product. Fast, easy, and accurate. Tax expert answered my questions in seconds.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax IS A GREAT TOOL It was easy to use. There were prompts/explanations to answer any questions that I had. The one major thing that I love is that filing was FREE!!
Date published: 2021-02-24
Rated 5 out of 5 by from TURBO TAX IS GREAT VERY EASY TO FOLLOW AND UNDERSTAND AND IS VERY HELPFUL.
Date published: 2021-02-24
Rated 5 out of 5 by from High Satisfaction We are very pleased with Turbo Tax's service and rates!
Date published: 2021-02-24
Rated 2 out of 5 by from Annoyed One thing that was extremely annoying is the program told me to fix two things but did not redirect me to the correct area to fix. First it said they line needed to be zero and it automatically puts in .0 so had to delete which was confusing and then the school district on state would not show and would not redirect me to the page to bring the drop down. Had to do state all over again to fix. Also why does it say its free when it forces you to upgrade anyways. Just say its that cost is more if you just have a change in job.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is great Easy to use no problems guided me step by step will definitely use again
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent Turbotax Software Very good experience with TurboTax. I will recommend it to friends and family members.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 680
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Not Bad Turbo I thought filing was going to be hard because I only know the basics, but it was pretty easy. I wished I could've afford the plus
Date published: 2021-02-24
Rated 5 out of 5 by from Very easy to use ! I needed some help with my 2019 AGI , got a phone call from Albert within 5 minutes , he was very helpful and guided me step by step to find the mistake I made .
Date published: 2021-02-24
Rated 1 out of 5 by from Worse every year! Never gives you a list of what you need. Why ask me for return info for last year when you have them? Why make me stop & go look it up. Only reason to keep using turbo was pulling in old data so this wouldn't be necessary. Charged me $110 dollars for the same products my wife paid $80?
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome product. Fast, easy, and accurate. Tax expert answered my questions in seconds.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax IS A GREAT TOOL It was easy to use. There were prompts/explanations to answer any questions that I had. The one major thing that I love is that filing was FREE!!
Date published: 2021-02-24
Rated 5 out of 5 by from TURBO TAX IS GREAT VERY EASY TO FOLLOW AND UNDERSTAND AND IS VERY HELPFUL.
Date published: 2021-02-24
Rated 5 out of 5 by from High Satisfaction We are very pleased with Turbo Tax's service and rates!
Date published: 2021-02-24
Rated 2 out of 5 by from Annoyed One thing that was extremely annoying is the program told me to fix two things but did not redirect me to the correct area to fix. First it said they line needed to be zero and it automatically puts in .0 so had to delete which was confusing and then the school district on state would not show and would not redirect me to the page to bring the drop down. Had to do state all over again to fix. Also why does it say its free when it forces you to upgrade anyways. Just say its that cost is more if you just have a change in job.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is great Easy to use no problems guided me step by step will definitely use again
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent Turbotax Software Very good experience with TurboTax. I will recommend it to friends and family members.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 680