TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Expensive service It is Expensive. Please reduce the price to file standard federal tax return.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent! Excellent! Excellent!Excellent!Excellent!Excellent!Excellent!
Date published: 2023-04-19
Rated 5 out of 5 by from Complicated but completed I am on the edge of getting a CPA however I still got thro it. It was not easy and took 6 hours but many people helped and the double checking part was the greatest feature.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax was great The system was easy to use and I will use it again next year
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax Sucks I engaged with a live person. My issue was that my AGI was rejected 2x by the IRS. The person I spoke essentially shrugged his shoulders and said they couldn't determine whether it was a TT issue or an IRS issue and at 9 PM on the tax filing day suggested I mail my returns. Turbotax Sucks and I will never use them again or recommend them to anyone.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Interactive Website I was pleased to see how inviting this website is. I usually get nervous when I look at tax papers but Turbo Tax's Website made working through the process visually pleasing. Would 10/10 recommend.
Date published: 2023-04-19
Rated 2 out of 5 by from Turbo Tax is a bit frustrating You did not even populate my address. You do not populate information from previous years. It is frustrating and incomplete. And in regards to this survey, you are asking for my nickname and when I type it you are telling me it is too short! My nickname is 3 letters. Extremely frustrating.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax 2022 Federal Experience This is the first time I used the online tax preparation software in several years. I was surprised by the format change,,,more interactive and attractive than previous versions. It was easy to use and my work was saved with minimal effort.
Date published: 2023-04-19
Rated 5 out of 5 by from Always a great experience w/ TurboTax I have filed my taxes with TutboTax for many years. Always it is always a great experience. Easy to use.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is a must have for tax preperation it has always been precise and informative. a turbo tax user since 2007.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 680
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Expensive service It is Expensive. Please reduce the price to file standard federal tax return.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent! Excellent! Excellent!Excellent!Excellent!Excellent!Excellent!
Date published: 2023-04-19
Rated 5 out of 5 by from Complicated but completed I am on the edge of getting a CPA however I still got thro it. It was not easy and took 6 hours but many people helped and the double checking part was the greatest feature.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax was great The system was easy to use and I will use it again next year
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax Sucks I engaged with a live person. My issue was that my AGI was rejected 2x by the IRS. The person I spoke essentially shrugged his shoulders and said they couldn't determine whether it was a TT issue or an IRS issue and at 9 PM on the tax filing day suggested I mail my returns. Turbotax Sucks and I will never use them again or recommend them to anyone.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Interactive Website I was pleased to see how inviting this website is. I usually get nervous when I look at tax papers but Turbo Tax's Website made working through the process visually pleasing. Would 10/10 recommend.
Date published: 2023-04-19
Rated 2 out of 5 by from Turbo Tax is a bit frustrating You did not even populate my address. You do not populate information from previous years. It is frustrating and incomplete. And in regards to this survey, you are asking for my nickname and when I type it you are telling me it is too short! My nickname is 3 letters. Extremely frustrating.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax 2022 Federal Experience This is the first time I used the online tax preparation software in several years. I was surprised by the format change,,,more interactive and attractive than previous versions. It was easy to use and my work was saved with minimal effort.
Date published: 2023-04-19
Rated 5 out of 5 by from Always a great experience w/ TurboTax I have filed my taxes with TutboTax for many years. Always it is always a great experience. Easy to use.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is a must have for tax preperation it has always been precise and informative. a turbo tax user since 2007.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 680