TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo tax is awesome It was excellent and extremely easy to use. I will use it again next year.
Date published: 2023-04-19
Rated 5 out of 5 by from do your taxes easy! i'm a first time user. easy and fast. great directions!
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax has a great user interface I like how user-friendly TurboTax is. But my favorite part is the aesthetically-pleasing, yet smooth-flowing user interface, combining both beauty with functionality.
Date published: 2023-04-19
Rated 2 out of 5 by from Getting longer using Turbo Tax. The time spent plus the price is becoming less valuable. Additionally, the customer service become less reliable as you get closer to tax filing deadline. The platform was much more valuable in previous years.
Date published: 2023-04-19
Rated 5 out of 5 by from very easy to follow and quick been using turbo tax for years and always happy to continuing using it now
Date published: 2023-04-19
Rated 1 out of 5 by from I had a terrible time with software this yr I will not use it again & have in past several yrs
Date published: 2023-04-19
Rated 4 out of 5 by from Great product, but pricey. I like the new feature where it goes through my bank accounts and figures out what my business expenses are. But TurboTax seems to be getting more expensive MUCH faster than the rate of inflation. The state tax prep charge is excessive, and there is no easy way to opt out. I'd give it a solid 5 stars if not for the product price increase.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Review for 2022 Tax Year Turbo Tax has come a long way from its inception. It's so user friendly now, and so quick and easy to file. I would recommend it to anyone.
Date published: 2023-04-19
Rated 3 out of 5 by from Getting worse than previous years I had an error this year with Exempt Interest Dividends. The error message didn't make sense. After an hour of online support that couldn't solve the problem, the support person said someone can call me back at 8pm (I recommended the time). No call ever came. Also, you don't have record of me using this account last year but I am certain that I did. I will call you to discuss this concern.
Date published: 2023-04-19
Rated 1 out of 5 by from Glitchy It took me 40 minutes to prepare my return and 2 hours to pay and file because the software was bugging out. Customer service was no help either. I was able to solve the issue by updating my billing address to 123 main St.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 661
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome It was excellent and extremely easy to use. I will use it again next year.
Date published: 2023-04-19
Rated 5 out of 5 by from do your taxes easy! i'm a first time user. easy and fast. great directions!
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax has a great user interface I like how user-friendly TurboTax is. But my favorite part is the aesthetically-pleasing, yet smooth-flowing user interface, combining both beauty with functionality.
Date published: 2023-04-19
Rated 2 out of 5 by from Getting longer using Turbo Tax. The time spent plus the price is becoming less valuable. Additionally, the customer service become less reliable as you get closer to tax filing deadline. The platform was much more valuable in previous years.
Date published: 2023-04-19
Rated 5 out of 5 by from very easy to follow and quick been using turbo tax for years and always happy to continuing using it now
Date published: 2023-04-19
Rated 1 out of 5 by from I had a terrible time with software this yr I will not use it again & have in past several yrs
Date published: 2023-04-19
Rated 4 out of 5 by from Great product, but pricey. I like the new feature where it goes through my bank accounts and figures out what my business expenses are. But TurboTax seems to be getting more expensive MUCH faster than the rate of inflation. The state tax prep charge is excessive, and there is no easy way to opt out. I'd give it a solid 5 stars if not for the product price increase.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Review for 2022 Tax Year Turbo Tax has come a long way from its inception. It's so user friendly now, and so quick and easy to file. I would recommend it to anyone.
Date published: 2023-04-19
Rated 3 out of 5 by from Getting worse than previous years I had an error this year with Exempt Interest Dividends. The error message didn't make sense. After an hour of online support that couldn't solve the problem, the support person said someone can call me back at 8pm (I recommended the time). No call ever came. Also, you don't have record of me using this account last year but I am certain that I did. I will call you to discuss this concern.
Date published: 2023-04-19
Rated 1 out of 5 by from Glitchy It took me 40 minutes to prepare my return and 2 hours to pay and file because the software was bugging out. Customer service was no help either. I was able to solve the issue by updating my billing address to 123 main St.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 661