TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! The live CPA was a lifesaver! Turbo Tax is great! The live CPA was a lifesaver, he answered all my questions and assisted me with my issues in a timely manner.
Date published: 2023-05-22
Rated 5 out of 5 by from I love Turbo Taxes When I tried to do them myself I owed over $3,000, but When Lori N helped me I was refunded over $5,000. Thank you! Plus I saved money over $200 from filing taxes with us.
Date published: 2023-05-22
Rated 5 out of 5 by from Tax Adventure I had some small loops based on errors, but the experts helped me navigate and fix the issues. It was challenging, but it went by rather smoothly.
Date published: 2023-05-22
Rated 1 out of 5 by from It terrible They are liars i thought this was free when you do it but you might as well go to a payee and get it done. I never use them again
Date published: 2023-05-22
Rated 5 out of 5 by from EmoswA Great Great Great Great Great Great Great Great great
Date published: 2023-05-22
Rated 2 out of 5 by from Frustrating Although it is relatively simple to follow the steps the fact that it keeps dropping information is very frustrating having to update every time is slow
Date published: 2023-05-22
Rated 5 out of 5 by from Fast and simple. Was good. Felt being helped through the whole process.
Date published: 2023-05-22
Rated 3 out of 5 by from Website was frustrating My expert, Robin, was patient and knowledgeable. I was interacting with her from Greece so the time difference caused some confusion and glitches in communication. I'm fairly computer savvy but found the website for uploading documents quite frustrating.
Date published: 2023-05-22
Rated 5 out of 5 by from So Much Easier Than I Anticipated It was so easy and I am glad I chose to do it this year. It was more expensive than I thought it would be, especially since going with the premium it eliminated state tax being included.
Date published: 2023-05-22
Rated 5 out of 5 by from Lobby for simpler tax system! The government made filing taxes so complicated that we have to pay someone else to do it! Thanks to Turbotax, I can file my taxes in a less cumbersome way...my favorite feature is forwarding last year's info onward, saving time. Completed my filing in less than 4 hours.
Date published: 2023-05-22
All TurboTax® Offerings Reviews - Page 67
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! The live CPA was a lifesaver! Turbo Tax is great! The live CPA was a lifesaver, he answered all my questions and assisted me with my issues in a timely manner.
Date published: 2023-05-22
Rated 5 out of 5 by from I love Turbo Taxes When I tried to do them myself I owed over $3,000, but When Lori N helped me I was refunded over $5,000. Thank you! Plus I saved money over $200 from filing taxes with us.
Date published: 2023-05-22
Rated 5 out of 5 by from Tax Adventure I had some small loops based on errors, but the experts helped me navigate and fix the issues. It was challenging, but it went by rather smoothly.
Date published: 2023-05-22
Rated 1 out of 5 by from It terrible They are liars i thought this was free when you do it but you might as well go to a payee and get it done. I never use them again
Date published: 2023-05-22
Rated 5 out of 5 by from EmoswA Great Great Great Great Great Great Great Great great
Date published: 2023-05-22
Rated 2 out of 5 by from Frustrating Although it is relatively simple to follow the steps the fact that it keeps dropping information is very frustrating having to update every time is slow
Date published: 2023-05-22
Rated 5 out of 5 by from Fast and simple. Was good. Felt being helped through the whole process.
Date published: 2023-05-22
Rated 3 out of 5 by from Website was frustrating My expert, Robin, was patient and knowledgeable. I was interacting with her from Greece so the time difference caused some confusion and glitches in communication. I'm fairly computer savvy but found the website for uploading documents quite frustrating.
Date published: 2023-05-22
Rated 5 out of 5 by from So Much Easier Than I Anticipated It was so easy and I am glad I chose to do it this year. It was more expensive than I thought it would be, especially since going with the premium it eliminated state tax being included.
Date published: 2023-05-22
Rated 5 out of 5 by from Lobby for simpler tax system! The government made filing taxes so complicated that we have to pay someone else to do it! Thanks to Turbotax, I can file my taxes in a less cumbersome way...my favorite feature is forwarding last year's info onward, saving time. Completed my filing in less than 4 hours.
Date published: 2023-05-22
All TurboTax® Offerings Reviews - Page 67