TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is wonderful Profess, Courteous, Friendly andcesar extremely helpful
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo tax is simple I loved the step by step i have filed thru HR block for over ten years, my first time using turbo tax. Simple
Date published: 2021-02-24
Rated 5 out of 5 by from Great Been using them for years. Have not failed me yet!
Date published: 2021-02-24
Rated 5 out of 5 by from Great FuLL for the experience This well thought out and highly motivational and positive program helped me finish what I started and didn't know how to do taxes. Now, I finished them and also feel confident on coming back to finish my taxes on my own and teach a friend to achieve their dreams and do their business taxable and legal!
Date published: 2021-02-24
Rated 4 out of 5 by from Great Customer Support ( if you can get it live) I ran into a few issues completing several items that needed attention. Luckily for some of those issues I was able to connect with a live person who was perky and willing to help locate what TurboTax got snagged on. Other issues, like e-filing state, I ran into another snag and tho' I purchased it, it doesn't register that it was purchase and so won't e-file.. No live help there, and I'm stuck. Add another 2 hours to this process....
Date published: 2021-02-24
Rated 4 out of 5 by from Convenient The program is super easy to use and with the live help I received I was able to complete my taxes fairly quickly!
Date published: 2021-02-24
Rated 5 out of 5 by from hope it worked Did it myself without having to speak to my mean accountant who charges me $100 when I only have 1 source of income
Date published: 2021-02-24
Rated 5 out of 5 by from Great service with Turbotax It was very easy to file with Turbotax, and done for free! What a relief in these hard times!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax made taxes this year a breeze Phil from turbo tax made doing our taxes a breeze. Especially with major life events this year, he answered all our questions of what would be the best way to file.
Date published: 2021-02-24
Rated 3 out of 5 by from had some difficultites I feel like I got forced into the paid option, it said I had to have based on the info I put in but then there was a looping error in your software on the disallowed wash sale loss it wouldn't let me enter a zero and kept looping so I just deleted the form altogether and then it made me pay $110 for the upgraded version because of the form that I deleted for looping anyways. I would appreciate it if you can reach out to me and explain this and if I didn't really need the upgraded version I humbly ask for a refund
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 659
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is wonderful Profess, Courteous, Friendly andcesar extremely helpful
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo tax is simple I loved the step by step i have filed thru HR block for over ten years, my first time using turbo tax. Simple
Date published: 2021-02-24
Rated 5 out of 5 by from Great Been using them for years. Have not failed me yet!
Date published: 2021-02-24
Rated 5 out of 5 by from Great FuLL for the experience This well thought out and highly motivational and positive program helped me finish what I started and didn't know how to do taxes. Now, I finished them and also feel confident on coming back to finish my taxes on my own and teach a friend to achieve their dreams and do their business taxable and legal!
Date published: 2021-02-24
Rated 4 out of 5 by from Great Customer Support ( if you can get it live) I ran into a few issues completing several items that needed attention. Luckily for some of those issues I was able to connect with a live person who was perky and willing to help locate what TurboTax got snagged on. Other issues, like e-filing state, I ran into another snag and tho' I purchased it, it doesn't register that it was purchase and so won't e-file.. No live help there, and I'm stuck. Add another 2 hours to this process....
Date published: 2021-02-24
Rated 4 out of 5 by from Convenient The program is super easy to use and with the live help I received I was able to complete my taxes fairly quickly!
Date published: 2021-02-24
Rated 5 out of 5 by from hope it worked Did it myself without having to speak to my mean accountant who charges me $100 when I only have 1 source of income
Date published: 2021-02-24
Rated 5 out of 5 by from Great service with Turbotax It was very easy to file with Turbotax, and done for free! What a relief in these hard times!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax made taxes this year a breeze Phil from turbo tax made doing our taxes a breeze. Especially with major life events this year, he answered all our questions of what would be the best way to file.
Date published: 2021-02-24
Rated 3 out of 5 by from had some difficultites I feel like I got forced into the paid option, it said I had to have based on the info I put in but then there was a looping error in your software on the disallowed wash sale loss it wouldn't let me enter a zero and kept looping so I just deleted the form altogether and then it made me pay $110 for the upgraded version because of the form that I deleted for looping anyways. I would appreciate it if you can reach out to me and explain this and if I didn't really need the upgraded version I humbly ask for a refund
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 659