TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
klprlm23 from
Never efiled my return
I am just now finding out that Turbo Tax I purchased last year for 2021 never Efiled my return despite it telling me it did, I even have my PIN number. I will never use this software again
Date published: 2023-05-19
Rated 5 out of 5 by
Dude guy man from
awesome
great time. super awesome and need to keep typing fr
Date published: 2023-05-19
Rated 5 out of 5 by
Suh76 from
Awesome
Easy to work didn’t have any problems amending my taxes
Date published: 2023-05-19
Rated 5 out of 5 by
CrystalARW from
Their customer service is amazing
The e-filing was pretty easy up until I needed help with a child care form. Then it was pretty frustrating and hard to navigate. I was able to speak to a live customer service agent. Her name is Dolphileen, she was so amazing and helpful and friendly. I really like using TurboTax, and this is the first year that I needed help getting walked through a form, but I was not disappointed.
Date published: 2023-05-19
Rated 5 out of 5 by
Nishia 12 from
TurboTax is awesome
Very helpful and easy to use. Walks you through step by step
Date published: 2023-05-19
Rated 2 out of 5 by
null from
turbox
too many problem with price ............................................................................................................................................................................................................................................................................................................
Date published: 2023-05-19
Rated 5 out of 5 by
yotu from
Can’t believe you’re making me do this
it’s a good one ☝️ just got to remember that you have a new tax prep on the block
Date published: 2023-05-19
Rated 4 out of 5 by
virtual marvin from
Turbotax has worked for years
special situations are hard to find and specialized help is hard to get.
Date published: 2023-05-19
Rated 5 out of 5 by
Bink1986 from
Turbo tax experience
fun and very helpful assisted me the whole time and provided many options
Date published: 2023-05-19
Rated 2 out of 5 by
Kate1534567890 from
Significant Technical Issues
Ran into several issues with the site and its help section provided no help. Two examples are HSAs contributions and trying to find where the 'correct your return' section actually corrected the return.
All TurboTax® Offerings Reviews - Page 66
Date published: 2023-05-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
klprlm23 from
Never efiled my return
I am just now finding out that Turbo Tax I purchased last year for 2021 never Efiled my return despite it telling me it did, I even have my PIN number. I will never use this software again
Date published: 2023-05-19
Rated 5 out of 5 by
Dude guy man from
awesome
great time. super awesome and need to keep typing fr
Date published: 2023-05-19
Rated 5 out of 5 by
Suh76 from
Awesome
Easy to work didn’t have any problems amending my taxes
Date published: 2023-05-19
Rated 5 out of 5 by
CrystalARW from
Their customer service is amazing
The e-filing was pretty easy up until I needed help with a child care form. Then it was pretty frustrating and hard to navigate. I was able to speak to a live customer service agent. Her name is Dolphileen, she was so amazing and helpful and friendly. I really like using TurboTax, and this is the first year that I needed help getting walked through a form, but I was not disappointed.
Date published: 2023-05-19
Rated 5 out of 5 by
Nishia 12 from
TurboTax is awesome
Very helpful and easy to use. Walks you through step by step
Date published: 2023-05-19
Rated 2 out of 5 by
null from
turbox
too many problem with price ............................................................................................................................................................................................................................................................................................................
Date published: 2023-05-19
Rated 5 out of 5 by
yotu from
Can’t believe you’re making me do this
it’s a good one ☝️ just got to remember that you have a new tax prep on the block
Date published: 2023-05-19
Rated 4 out of 5 by
virtual marvin from
Turbotax has worked for years
special situations are hard to find and specialized help is hard to get.
Date published: 2023-05-19
Rated 5 out of 5 by
Bink1986 from
Turbo tax experience
fun and very helpful assisted me the whole time and provided many options
Date published: 2023-05-19
Rated 2 out of 5 by
Kate1534567890 from
Significant Technical Issues
Ran into several issues with the site and its help section provided no help. Two examples are HSAs contributions and trying to find where the 'correct your return' section actually corrected the return.
All TurboTax® Offerings Reviews - Page 66
Date published: 2023-05-19