TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Awful Interface - Help function almost useless! Unable to validate and file return, suggests filing by mail. Kind of defeats the purpose of the program.
Date published: 2023-04-19
Rated 1 out of 5 by from You take all my money you take my money and give me no other options. Now i am broke
Date published: 2023-04-19
Rated 3 out of 5 by from Makes it easy, but watch close for your return This software is easy to use, but I didn't get my return last year even though Turbo Tax said it was received. Now I'm locked in a long conversation trying to get in touch with the IRS and asking them to start a fraud investigation. I should have that return around 2050.
Date published: 2023-04-19
Rated 1 out of 5 by from New Turbo Tax interface is awful This is not intuitive, the wrong information was put into boxes when using the camera feature. Instructions were not clear. The previous versions were much easier to use. Very, Very Frustrating.
Date published: 2023-04-19
Rated 1 out of 5 by from Horrible experience It took me 3 days to finally be able to file. I kept receiving an error every time i was trying to pay that said "error we are experiencing difficulty processing your billing Information, please contact a representative. Nobody new how to fix it until the last person who helped me. It took me 5 people to finally reach someone who could actually help me; which only took less than 5 minutes. I had 2 people hang up on me and 1 person who said they would call back and never did. Worst tax filing experience ever.
Date published: 2023-04-19
Rated 5 out of 5 by from I love Turbo Tax This is my 5th year using Turbo Tax and it just gets better with each passing year. The information they pull from my prior tax year really saves a lot of time, Tarbo Tax makes doing my taxes a breeze. Awesome product.
Date published: 2023-04-19
Rated 5 out of 5 by from User Friendly Didnt know how easy it really was to use turbo tax until in tried it and saved $40
Date published: 2023-04-19
Rated 4 out of 5 by from easy to use walked me through everything pretty easily, wasnt as confusing as i expected it to be
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Quick and Easy Done in under an hour and everything is explained very well!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax makes filing taxes not overwhelming! Doing taxes is scary! Using TurboTax removes the overwhelming feelings and makes the whole mess much more doable.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 644
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Awful Interface - Help function almost useless! Unable to validate and file return, suggests filing by mail. Kind of defeats the purpose of the program.
Date published: 2023-04-19
Rated 1 out of 5 by from You take all my money you take my money and give me no other options. Now i am broke
Date published: 2023-04-19
Rated 3 out of 5 by from Makes it easy, but watch close for your return This software is easy to use, but I didn't get my return last year even though Turbo Tax said it was received. Now I'm locked in a long conversation trying to get in touch with the IRS and asking them to start a fraud investigation. I should have that return around 2050.
Date published: 2023-04-19
Rated 1 out of 5 by from New Turbo Tax interface is awful This is not intuitive, the wrong information was put into boxes when using the camera feature. Instructions were not clear. The previous versions were much easier to use. Very, Very Frustrating.
Date published: 2023-04-19
Rated 1 out of 5 by from Horrible experience It took me 3 days to finally be able to file. I kept receiving an error every time i was trying to pay that said "error we are experiencing difficulty processing your billing Information, please contact a representative. Nobody new how to fix it until the last person who helped me. It took me 5 people to finally reach someone who could actually help me; which only took less than 5 minutes. I had 2 people hang up on me and 1 person who said they would call back and never did. Worst tax filing experience ever.
Date published: 2023-04-19
Rated 5 out of 5 by from I love Turbo Tax This is my 5th year using Turbo Tax and it just gets better with each passing year. The information they pull from my prior tax year really saves a lot of time, Tarbo Tax makes doing my taxes a breeze. Awesome product.
Date published: 2023-04-19
Rated 5 out of 5 by from User Friendly Didnt know how easy it really was to use turbo tax until in tried it and saved $40
Date published: 2023-04-19
Rated 4 out of 5 by from easy to use walked me through everything pretty easily, wasnt as confusing as i expected it to be
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Quick and Easy Done in under an hour and everything is explained very well!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax makes filing taxes not overwhelming! Doing taxes is scary! Using TurboTax removes the overwhelming feelings and makes the whole mess much more doable.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 644